Live chat 3.2.4

Live chat 3.2.4 offers an effective tool which helps you to solve the problem that there are ways in which graphics and animation can attract visitors to your website, but do you know how many of those could be turned into customers? The reason why visitors are not becoming clients could be due to a simple misunderstanding.

Here at miOOt live chat, a live chat program, that provides insight and understanding into who is visiting your site and what they are looking for. Bridge the gap between your visitors and you, through live interactive discussion, leaving in no doubt you will make them into potential new customers.

How to integrate miOOt live chat with your website ?

1. Step 1: Register for a miOOt live chat Free Trial.
2. Step 2 : Download and install miOOt live chat application on your machine.
   • Note: You must have .Net framework installed in your System. If you do not have .Net framework, please click here to download and install.
3. Step 3: Copy and paste the given piece of codes in your web pages.
   • Note:You should use these codes in all the WebPages you want to monitor separately
     

How it works?

1. miOOt live chat allows your web site visitors to connect to your company executives and have their queries answered instantly by clicking on a live chat button placed on your web site. The live chat button can be placed on your website by pasting pice of HTML into the web page source code. The visitor hits the chat button when he or she come across a problem or has a question that needs an immediate response.
2. Live Chat provides real time text support right in your browser. If live chat icons says were online, click that to begin a one-to-one chat with one of our sales/support executives .

Major Benefits:

1. Know your web sites visitors in real time.
2. Increase your sales volume .
3. Increase your operator effeciency.
4. Increase your customer's confidence and trust
5. Decrease your operating costs.
6. Easy integration with your web site, no special skill needed.

Major Features:

1. General Features
   • Monitor multiple websites
   • Local Time zone settings 
   • Multilanguage support
   • .Net based operator console
   • WebTop - a browser based operator console (Launching soon)
   • Interactive customer control panel
   • Customizable Sound alerts
   • E-mail signature
   • Integrated Knowledge Base and FAQs.
2. Vistor Tracking
   • Real time visitor tracking
   • Detailed visitor geographical statistics
   • Vistor's local time
   • Privileged visitor settings
   • Visitor notes and contact details
   • Visitor history
   • Show available time
   • Auto invite for chat
   • Search engine integration
   • Visitor filtering
   • Offline messages
3. Chating
   • Proactive chat
   • Choose operator
   • Operator photo to visitor
   • Chat Queue/ request based
   • Secured live chat
   • Holding messages in different time interval
   • Accept chat request based on seniority
   • Chat Forward
   • Multi operator chat conference
   • Operator/visitor chats save option
   • Email chat transcripts
   • Party is typing indication
   • Push URL
   • Push Image
   • Canned Messages
   • Spell Check
   • Time Stamp with show/hide option
   • Auto save chat transcription
4. Operator - Operator Chat
   • Internal Operator chat
   • Offline messages
   • Multi operator conference
   • Operator chat archive
5. Reports
   • eReports
   • Detailed visitor reports with browsing habit.
   • Referral statistics
   • Web page statistics with exit page
   • Geographical statistics
   • Pre - chat information
   • Chat transcripts
   • Operator reports
   • Un-answered chat request
   • Post chat survey
   • Offline messages
6. Ticket System
   • Advanced trouble ticket system
   • Inbuilt with the operator console
   • Convert chat as Trouble Ticket
   • Integrate ticket system with your website
   • eTickets
   • SPAM verification with challenge response system option
   • Custom email templates for tickets
   • Track / update the issues online.

Enhancements: Security fix with minor changes

Requirements: .Net framework support