Live Chat Software for Customer Support 2.0

Live Chat Software for Customer Support 2.0 takes your website to the next level of sales generation and customer service by adding live chat to your website. It lets you both monitor and record website activity and the surfing habits of your customers. Live chat software is browser-enabled; it integrates seamlessly with your existing website within minutes. You can proactively extend chat invitations to your site visitors. Quickly direct them to the information they seek or announce a sales promotion.

Live2Support’s fully customizable visitor interface provides your site visitors and customers with an enriched user experience. Live help solution delivers top-rated customer support to your customers thanks to a full range of feature-rich attributes. These include serving up URLs, proactive chat, push page technology, predefined responses and the recording of chat sessions. Your chat operators can now transfer chat sessions to other operators in real time with no interruption. Live chat solution will skyrocket your sales to new heights and help you provide top-rated customer service.

Live2Support enables you to monitor site visitors by providing critical data such as their geographical location, IP address, referrer data and the time of their visit. Monitor chat requests on your website 24X7 from anywhere in the world. This live chat program is extremely easy to use. You can be up and running within ten minutes once you embed the html snippet on your web pages. You will never have to download a package or install patches and updates. An alternate web-based interface is also available. Join thousands of highly satisfied customers and strategically position your customer service effort. Sign up for a fifteen-day no-risk free trial and begin receiving the benefits of live chat solution. Live2Support is yours for as low as $8.99 per month. Your Satisfaction guaranteed!

Major Benefits:

1. Highly reliable and affordable live chat application software with no setup fee or hidden costs
2. Completely hosted live chat software application with a dual interface, uses either a web-based interface or a browser-independent Windows interface
3. No software downloads, no installation, no server maintenance, no additional bandwidth required and no hardware upgrades necessary
4. 24/7 customer support and free regular upgrades
5. Provides live chat support remotely from any computer, anywhere in the world via the Internet, even away from your office
6. Highly accurate and reliable real time data to your site visitors:
   
   • How many visitors are on your website at any given time
   • Which web pages they are viewing
   • How much time they are spending on your website
   • From which search engine or website they have arrived on your site
   • Their city, country and geographical region
   • Their time zone and local time
   • Live chat visitor monitoring window
7. Built-in feature which allows you to invite site visitors to chat live with you, no more waiting for your site visitors to initiate a live chat interaction with you or ask for help
   
8. Invisibly redirect your site visitors to the more important web pages on your website
   
9. Present attractive offers, premiums and incentive programs to your site visitors using a pro-active pop-up window without necessarily chatting with site visitors
   
10. Dual Interface at no extra cost which allows you to use either a web-based interface to monitor or chat with your site visitors, or use a browser-independent Windows application to interact with your customers
    
11. Super-easy sign-up in less than 15 minutes with no installation or downloads
    
12. Fully functional basic package with all features active
    
13. User-friendly interface and effortless navigation, no technical background or knowledge is necessary
    
14. Near-instant execution of live chat and live help commands even on slow internet connections
    
15. Fully customizable visitor chat window created according to your preferences, 100% compatible with the look-and-feel of your website
    
16. Chat in any language and interact with your customers in the language of their choice
    
17. Built-in basic traffic analysis tool, pro-active pop-up and present visitor town tracking, advertisement campaign tracking, etc.
    
18. Hosted and maintained on high-end servers for fastest response time with no overloading
    
19. In-house R&D Center that is focused on round-the-clock product enhancement

Major Features:

1. Realtime Visitor Monitoring
   
   • Monitor Website Traffic in Real-time.
   • Fast and Easy Navigation.
   • Block IP Address.
   • Send a pop-up window of special offer or change visitor current page with some special page.
   • Auto/Pro-active Chat Invitations.
   • Friendly Invitation.
   • Extensive Visitor Information System.(Geo location, search engine, time spent etc.)
   • Chat History of every visitor comes to your website.
   • Foot Prints (How many page visited and time spent by visitor on each page.)
2. Chatting with your visitors
   
   • One to One Text Chat with WebSite Visitors
   • One Support Operator can Accept Multiple Chat Request
   • No Visitor Log-in or Sign-up Required
   • Chat History Pop-up on Initiating Chat
   • Serving Web Pages to Online Customers
   • Pre-written or Standardized Responses
   • Smilies (Emoticons) during chat
   • File Transfer during chat
   • Customize Pre & Post Chat form
   • Leave Message form (if support operators offline)
   • Multiple Support Operators Sharing Chat Session
   • Typing Status Alerts
3. Look & Feel Customization
   
   • Fully Customizable Visitor Chat Windows (To match with your web site look & feel)
   • Ready Made Chat Windows Templates
   • Customizable Offline Message Form
   • Show visitor position in Chat Queue
   • Customizable Online and Offline Graphics
   • Graphics Customization at the Departmental and Page Level
   • Visitor Window Language Customization. (Chat window in multiple languages)
     
4.   Preferences & Setting ControlFast and Easy Integration
   
   • Live Support Through more than One Department
   • Show visitor Queue Number in chat waiting status
   • Maximum waiting time by visitor in queue
   • Language Customization
   • Enable time base chat session
   • Operators auto logout from application
   • Auto Greeting Message on chat pick for every operator.
5. Supervising & Reporting
   
   • Administrative and Moderator Privileges
   • Administrator Chat Monitoring and Live Support
   • PPC Tracking and Hits Reporting
   • Complete Visitor Statistics Log (Application keeps track of visitors even if all support operators are off-line.
   • Chat Transcripts of All Chat Sessions, search, email etc.
   • Chat Sharing, Chat Transfer and Messaging to another Support Operator.
   • Administrator/Supervisor Monitoring of Running Chat Session and Participation.
   • Operator Assessment/ Performance Reports and Time Logs of Live Support Service.
6. Value Added Features
   
   • Multiple Online/Offline Icons in same webpage
   • Local Time Integration
   • Pass Custom Variables (Send Information form Your Web Pages to Live2Support)
   • Post Chat Survey
   • Friendly/Floating invitation/ Pro-active Chat Invitations (Automatic or Pro-active)
   • SSL-based Tracking and Chat Codes to Secure Pages and Chat Sessions
   • Auto Pop-ups and User-defined Messaging
   • Dual Interface with No Mandatory Downloads or Software Installation.
   • Pro-Popup or Change Visitor Page without chat.

WareSeeker Editor