miOOt Live Chat 3.2.4

miOOt Live Chat 3.2.4 brings you a powerful tool which lets you easily monitor your website visitors status in a real time basis.

miOOt Live Chat is a visitor tracking and live chat tool. It will capture the visitor's info on a real time basis and will provide the opportunity to initiate a communication channel with the visitor to your web site. In other words miOOt is your virtual representative and keep watching the visitors and enables one-on-one chat assistance in real-time.

NOTE: You will need to create a free user account in order to be able to use miOOt.

Major Features:

1. Real time visitor tracking:
   • Administrator can monitor the visitor status in a real time basis. The status of the visitor will be updated automatically. When a visitor enters the website, it is immediately shown in the control panel and necessary action can be taken.
2. Proactive chat:
   • The operator can initiate the chat session by sending an invitation to the visitor. This will create the healthy environment for the visitor to stay there and buy from you.
3. Secured live chat:
   • Enabled instant chat communication with the web site visitors. Operators will communicate with the website visitors and provide them enough info to help them make the buying decisions then and there. And, miOOt uses secured socket layer, all the communications are encrypted and thus totally secured.
4. Visitor information history:
   • Operators can pick the navigation history of any particular visitor if any as a reference to gain knowledge about the visitor’s interest and chat with him/her accordingly.
5. Auto save transcripts:
   • Mioot will automatically save all the chat transcripts both internal and internal with date, time and operator details. A detailed search and sharing options are provided.
6. Email transcripts:
   • The chat transcripts can be e-mailed from the control panel on a single mouse click.
7. Chat forwarding:
   • Operators can transfer the chat conversations in-between to make sure that the customer is getting information from the right person.
8. Visitor conference:
   • This facility enables the operator to have a conference between the visitor and another operator. This will help in providing accurate information.
9. Pre-chat info:
   • Before a chat session, the visitor will be asked to fill in a form in order to collect his/her personnel information. A customizable template is provided so that the administrator can add the required fields.
10. Post-chat survey:
    • Before a chat session, the visitor will be asked to fill in a form in order to collect his/her personnel information. A customizable template is provided so that the administrator can add the required fields.
11. Visitor Statistics:
    • Detailed and in-depth visitor traffic analysis. Helps in understanding the reach and improvisation.
12. Chat window customization:
    • The chat windows can be customized to meet the individual’s needs. Operators can choose, chat icons, photos, mioot character Etc.
13. Holding messages:
    • These holding messages are automatically populated when a visitor is waiting to be picked up after requesting a chat session. The time interval and the message that is to be shown are customizable.
14. Offline messages:
    • This feature helps in getting some information from a visitor when no operator is available online. The operator can create as many fields as possible to collect information so that the visitor can be contacted later.
15. Visitor filtering:
    • The operator can filter through the available list of current visitors. There are various options available.
16. Unlimited Websites:
    • The number of websites per license is not limited. Any number of websites can be incorporated with miOOt for a single license too.
17. Operator photo:
    • Operators can have their photographs in the chat window and this will provide friendlier environment for the customer to deal with.
18. Canned messages:
    • This feature enables the operators to create and store responses to general and frequently asked questions. An elaborative template is provided where Operators can manage and use these messages effectively.
19. Push URL:
    • The operators can push any web page in to the visitor’s browser in order to navigate them properly. The pushed URL will open in a new tab/window.
20. Internal chat:
    • Operators can chat among themselves (internal messenger) to share the knowledge and thus providing precise information.
21. Operator conference:
    • Operators can conduct conferences two are more operators to discuss various issues and improve the quality.
22. Time Zone settings:
    • The time zone settings help in setting the application’s time to the local time. The system will show the server time by default.
23. Buzzer indication:
    • The sound alerts are enabled with mioot. Operators can set their preferred sounds to various situations so that they are promptly notified even when they are not with operator console.
24. Operator Reports:
    • The administrator can view the operator status on a real-time basis. This will help in achieving perfect control. It will also be possible for the administrator any operator’s performance for a period of time. A detailed report is provided.
25. Email Signature:
    • The operator can embed the live chat icon in all the outgoing mails so that the customer can call for the assistance directly from their mailboxes.
26. Ticket System:
    • A multi-point ticket system enables operators to keep in track of issues and unfinished communications. The tickets can be booked from operator console, websites and from e-mails.
27. Integrated Knowledge Base and FAQs:
    • This feature enables the customer to create and maintain a detailed FAQs and articles in the website. An easy-to-use template is provided where operators can create FAQs and articles and place it in the website. Writing codes are not required here, as miOOt will automatically generate them.
28. Spelling check:
    • The operators can check the spelling of their scripts during a conversation to avoid typographical errors.
      

Enhancements:

• Multi language support
• Co-browse included