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PrettyMay Call Center for Skype


PrettyMay Call Center for Skype

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PrettyMay Call Center for Skype Ranking & Summary

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User Review: 0 (0 times)
File size: 5.34 MB
Platform: Windows 2K/XP/2003/Vista
License: Trial
Price: $15/month
Downloads: 831
Date added: 2007-08-01
Publisher: PrettyMay-Team

PrettyMay Call Center for Skype description

100% software-based call center solution for Skype Call Center for Skype is a 100% software-based call center solution for Skype.
PrettyMay Call Center for Skype lets medium and small businesses quickly and affordably implement Skype PBX system with auto-attendant, IVR, call recording, personalized voicemail capabilities, extension transferring and much more. With it, you can setup your Skype as an IVR system.
PrettyMay Call Center for Skype can support up to 30 concurrent Skype or Skypein lines without any extra hardware required.
As one Skype instance only can handle one incoming call at the same time, PrettyMay Call Center launches multiple Skype instances at the same PC to support multiple concurrent calls.
For instance, if you want PrettyMay Call Center to handle 3 incoming calls at the same time, PrettyMay will launch 3 Skype instances, you just need to login with the same SkypeID on 3 Skype instances.
Each Skype instance represents one line, and PrettyMay CCS use each Skype instance to handle incoming calls respectively without interrupting other Skype instances.
Main features:
- Up to 30 concurrent Skype or Skype lines supported.
Up to 30 calls from Skype or Skypein lines can be respectively served simultaneously. Without any extra hardware required.
- Visual Call Flow Builder.
Creating a call flow with Visual Call Flow Builder is as simple as clicking, dragging and dropping function block form, interconnecting the form with arrows, and configuring properties for each block, with it, you can view and modify caller menus and their associated actions.
- IVR - Interactive Voice Response.
PrettyMay CCS includes IVR (Interactive Voice Response) functionality that enables call centers to automate routine inbound call tasks. For instance, automated message can be recorded and played to the inbound call like " Press 1 for sales, Press 2 for service ". IVR enables calls to be routed to the appropriate extension without human intervention.
- Call Recording.
With this feature, all calls between callers and Agents can be recorded, and saved as .mp3 or .wav files. You also can select the percentage of the calls for extension to be recorded optionally.
- Call Transfer.
A call can be transferred to the appropriate extension depend on the call flow configured in Visual Call Flow Builder. A Extension can represent one or a group of Skype name(s) or Phone number(s). For instance, The Extension represents a support department which is consist of 10 support staff (Skype names or telephone numbers), the call will be transferred to one person whose Skype or telephone is available in that 10 support staff. Also A extension can represent a person such as "Project Manager".
- Transfer calls between Agents
With this feature, one Agent can transfer a call to another Agent who is in its the contact list, for instance, a sale person want to transfer the call to a technical person while he/she is in a call with a customer. then this feature will be useful.
(Note: The Agent who want to transfer a call to another agent need to have PrettyMay Voice Plugin for Skype - Business version installed in its computer. because only if PrettyMay Voice Plugin for Skype - Business version is running on its computer, he/she can use it to send the transfer call command to PrettyMay Call Center for Skype, then PrettyMay Call Center for Skype will operate the transfer. Check More details...)
- Skills-based routing.
Agents can be assigned different skilled level (high, normal, low¡­etc) which determines the prior of the Agents to receive the incoming calls.
- Call Queuing.
Call Queuing is a way to prevent calls from being dropped when your agents are occupied with other customers. With it, you can ensure that your customers will always have the opportunity to speak to a live operator rather than being required to leave a voicemail.
And your agents will receive the notification when there is a customer in the waiting queue.
- Music/info on hold.
Improving your company image can be as easy as playing a little music. While callers are waiting to be connected to an extension, they can listen to music or a recorded message. Choose music from a wide variety of interesting titles, or generate excitement with a promotional message.
- Personalized Voicemail Inbox and Greetings.
Each Extension can be assigned to its personalized voicemail inbox and greetings, and the voicemail will be forwarded to respective email as the attachment when it is available.
- Caller track history management.
All callerss roadmap in the call flow chart can be recorded by PrettyMay CCS, the info includes callers Skype account/phone number, agents Skype account/ phone number pick up the call, call duration, timestamp of the call, etc.
- Free upgrade for life.
System requirements:
For one concurrent line to be supported:
- Intel Pentium III Processor or higher
- 256MB RAM or higher
For 2-5 concurrent lines to be supported:
- Intel Pentium 4 3.0Ghz or higher
- 512MB RAM or higher
For 6-10 concurrent lines to be supported:
- Intel Dual-Core 2.8GHZ or higher
- 1GB RAM or higher
For 10+ concurrent lines to be supported:
- Intel Xeon MP+
- 2GB RAM or higher
Note: Only Windows XP supports multiple concurrent lines
Version restrictions:
- 15-day trial
- The maximum duration per session is 30 minutes.

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