U5ME Operator Client 2.1

Major Benefits:

1. Support convenient method to communicate with anybody on the internet
   • U5Me is a tool for live chat on the internet. Through U5Me, you can simply offer your own U5Me URL to your internet users or insert the chat button HTML codes into your webpages. The internet users just only need to click the URL or the chat button to chat with you in real time. More conveniently, internet users can input your U5Me URL in the broswers to start chats.
2. Increase sales and web site revenue Reduce your bill costs
   • U5Me software is run through internet. Offering live chat means you do not need to use a phone call or fax to contact with your friends or visitors. You just only do everything on your website to communicate with your internet users. That can dramatically reduce the costs of bills.
3. Increase sales and web site revenue Increase customer satisfaction and trust
   • For every auction sites, U5Me can be levelled by providing personalized approach for every visitor. In U5Me all communication history and visitor's activity is stored in a visitor's profile and is available for later reference when this customer returns to your site. Start building customer relationships from the first visit.
4. Increase sales and web site revenue Attract more interests of customers
   • During the live chat with your customers or visitors, your operators can display customers' or visitors' desired documents, pages about your product, unlisted offers and other information on your product or services, which are the instant live support for your customers or visitors, especially for the auction sites and other online business websites. All of these live methods to introduce your product and improve services can certainly increase the interests of your customers or visitors.
5. Increase sales and web site revenue Improve online efficiency performance
   • U5Me can make you communicate with your internet users and deal with everything with your internet users in real time, which can improve your online performance, without waiting for a long time to get any feedbacks or messages from your internet users.

Major Features:

1. Online/Busy/Away/Hide Status
   • Offer your visitors choices to login and logoff the chat. You can choose to login to monitor chats, review prior chats, etc, without making yourself visible to answer chats, or choose to hide yourself as you login, showing you are offline.
2. Chat History
   • Save all your chat sessions and reviews chats online.
3. Visitor Information
   • Analyze your website's traffic from your visitor's data, such as location, operating system, language, browser, etc.
4. Auto-Acception of Call from Visitor
   • Auto accept calls from visitor
5. Visitor IP Blocked
   • Block IPs of some vicious visitors. When you block one visitor successfully, the number of vicious visitors who are blocked will be added and displayed in the tool bar.
6. Email Signature
   • Add a live chat button to your email signature in Outlook Express.
7. Unicode Support
   • Supply different language platforms of your choice, so you can meet the diverse needs of your visitors.
8. Screen Capture
   • You can capture any screens and transfer them to whom you are chating with.
9. HTML Message Chat
   • Use HTML formatting in your text chat to change the fonts, adding links, adding images, etc.
10. Customizable Buttons
    • Upload images of chat buttons or create your own design, and use them for both online and offline buttons.
11. Visitor Contact
    • Query visitor's contact information by VID.
      
12. Typing Indicator
    • Display if visitor or operator is typing currently.
      
13. Spell Checker
    • Check your spelling when you are typing. Red wave lines appear under the misspelled words.
      
14. Push Images (WebPages)
    • Push images or web pages to visitor. Visitor can click the URL to browse.
15. Knowledge Base
    • Add and edit questions and solutions to a knowledge base, then store, sort and send them to visitors.
16. Canned Messages
    • Input and store your most frequently used messages and send them to users easily and without costly delays.
      
17. Support Ticket System
    • Answer questions from visitors who leave messages to the system when operators are off-line, and sort them to departments that visitors choose.
      
18. Personalized Banner/Logo
    • Upload your own images in the chat dialog box.
      
19. Skype to Phone
    • Support direct calls to visitors, if the visitors provide a phone number during a chat.
      
20. Chat Survey
    • Make surveys of chats, so operators can investigate visitors' questions or satisfaction levels.
21. Temp File Upload
    • Support visitors to send files to operators.

Enhancements:

Requirements:

• 128M Memory or above
• 10 MB free disk space
• IBM compatible PC with a Pentium- Class Microprocessor
• TCP/IP installed
• Internet Explorer 6.0 or above

WareSeeker Editor