VisNetic MailFlow 3.8

VisNetic MailFlow 3.8 is a powerful and useful email response management and archiving software. Administer defined routing rules allow in coming emails to be automatically handled and routed to the appropriate agent groups for prompt attention. Administer defined agent rights determine scope of availability of features that include the ability to view messages, view complete history of each message, view history of each contact, search for any message or messages with common search parameters. Standard response libraries help companies deliver consistent messages to all customers.

MailFlow also includes features that allow for alerts when unanswered emails have reached defined volumes or response time limits.

Major Features:

1. Allows users to distribute, process, and track messages sent to generic email inboxes such as sales@, support@, and info@
2. Allows accessing the entire email history of any customer - instantly
3. Allows users to leverage the power of a standard response library
4. Assists Sales and marketing departments
5. Assists Customer support and service departments
6. Assists Managers
7. Assists IS/IT Administrators  

Enhancements:

• VoIP Integration
• Custom Ticket Fields
• Agent Audit
• Improved archive
• Report features
  

Requirements:

• VisNetic MailFlow Server:
  
  • Operating System: Windows 2000 Pro, Server, Advanced Server, XP Pro or Windows 2003 Server
  • Memory: 256MB minimum, 512MB or more recommended
  • CPU: Pentium II 450 MHz (or equivalent) or better
  • Disk Space:
  • 5M Hard Disk space for VisNetic MailFlow installation files
  • Additional disk space for email attachment files
  • Additional disk space for logging, dependent upon configuration
  • Web Server: Microsoft IIS 5.0 or greater
• Database Requirements:
  
  • Either of the following:
  • Microsoft SQL Server 7 or 2000
  • Microsoft Data Engine (MSDE) 7 or 2000 (included free in the bundled download) *
  • Storage requirements:
  • Avg. 4k per message per thread stored in database (e.g.; 1000 threads in a month with 4 messages per thread = 16M)
• Client Requirements:
  
  • Web Browser: Microsoft Internet Explorer 5.5 or greater
  • Operating System: Any Windows operating system that supports Internet Explorer 5.5 or above (Windows 95 / 98 / ME / NT / Win2k / XP).
  • Disk Space: No additional software components are installed on the client

   WareSeeker Editor