Email Responder 2.43

Email Responder 2.43 offers you a versatile and professional tool to save time and money with a email response management system designed for support teams.

Groups can coordinate and respond to e-mail easily and efficiently. No more duplicate responses by your team. All email message history is saved and easily referenced. Content analysis rules allow you to route messages to the correct person or group. The system is able to find key phrases in the message and suggest a response, based on pre-written text. Now your team can send replies in seconds with personalized, accurate answers with almost no typing!

Save money on labor and give your customers better service with Email Responder.

Your customers want their mail to be answered quickly and accurately. Until now, Email Response Management Systems were largely restricted to the very largest enterprises. With Email Responder, this vital business tool is now available whether you have 1, 10, 100, or 1,000 employees.

As new messages arrive, Email Responder analyzes the contents and extracts important information like the customer's name, and the product or service mentioned. Messages can be assigned automatically to a person or group based on their contents. Your support representatives can reply to routine email in only a few clicks and with no typing at all using predefined answers. Expertly-designed templates reduce training costs, and the answers you send will always be the best possible. Smart Fields in each template adjust to the information extracted from each message, letting you send personalized replies to each customer, automatically.

When answering a customer message, you have access to all previous correspondence, the customer's full contact details, and a history of what products and services were purchased from you. Never ask your customer the same question twice again! By making it easy to find the customer history, Email Responder shortens response time and increases accuracy.

Email Responder's multi-user design makes it easy for a group to process email from one or more accounts. With user-defined rules, messages are assigned to either an individual or group, so that messages are processed by the correct person quickly.

Sophisticated analysis tools turn your email history into a valuable resource. You can use built-in reports to measure the performance of your customer service staff and the company's customer service department. By analyzing which generate the most queries, you can even improve your company's products and services.

Major Features:

1. Automatically assign messages to a person or group based on their contents, using user-defined rules
2. Reply to routine messages with no typing at all using templates
3. Intelligently analyze all mail to extract customer and product information
4. Automatically personalize replies using Smart Fields
5. Have multiple users send and receive email from the same account, with instant updates
6. Keep a complete history of all customer correspondence and contact details
7. View all vital information in a single window
8. Send email with signatures automatically inserted based on the email account used
9. Use built-in reports to analyze email metrics
10. Filter messages by date, status, product or service, or priority
11. Use Email Responder with no training, in minutes!

Requirements:

1. 1GHz processor,
2. 512 MB RAM,
3. 1GB disk space

WareSeeker Editor