OroMailCenter 2.07

OroMailCenter 2.07 is a software specifically designed for organizations who want to track and manage quickly, precisely and efficiently e-mail correspondence with their customers. This software allows you to centralize all e-mails sent or received by a department or a workgroup of your organization.

The main characteristic of OroMailCenter is that all agents share the same database so they have access (according to their security level) to all sent and received e-mails in the message center. The time where a customer received 2 different answers for the same e-mail or worse, no answer at all is now over.

The new client oriented approach allows your agents to be proactive and more precise in their answers since they can see previous customer queries using the history of communications available by a simple mouse click.

Who should use OroMailCenter? OroMailCenter can be used by any kind of organization that receive and have to process requests by e-mail. No matter if you have to answer technical support questions, sale inquiries, reservation requests or any other kind of requests by e-mail, OroMailCenter was specifically developed to manage in an optimal way this kind of requests.

How it works ?

• You just have to use OroMailCenter as your e-mail software to track and manage "general" e-mails. For example, if your customers write at the e-mail address get information about your products, just use OroMailCenter to track e-mails received at this address. For "personal" e-mails (e-mails that do not have to be managed by a group of agents), then, in that case your users will just have to continue to use their current e-mail software. In most cases, your agents will use OroMailCenter for "general" e-mails  and another e-mail software for their "personal" e-mails.
• When a customer send an information request at the general address, OroMailCenter automatically receive it, creates a new request and assign it a unique number. Then, when one of your agents answer this e-mail, the request number is automatically added to the e-mail subject for tracking purpose. The e-mail received as well as the agent's answer are kept in a folder organized in a tree structure.
• Later, if this same customer reply to your answer (for example to request additional information), OroMailCenter will automatically detect that a request already exists for this e-mail and will automatically link this e-mail to the existing request instead of creating a new one. The agent that will answer this new e-mail will be able to instantaneously see the complete conversation (all e-mails received and sent) for this request by a simple mouse click

Major Features:

1. Several message centers can be created in a same database. For example, one for the sales department, another for the customer service department, etc.
2. You can create e-mail models that you just have to select when you are answering your customer requests.
3. A personalized signature according to the agent that is answering to the e-mail can be automatically added to each e-mail.
4. Automatically send an acknowledgement for each new requests received.
5. You can create, import or export a list of customers and assign e-mail addresses or domain names to each one so that OroMailCenter automatically assign new requests to the proper customer.
6. A complete security by agent and by message center is integrated into the software.
7. Several reports are available to get statistics or performance analysis.
8. And a lot more...

Requirements:

• A computer IBM compatible with a 1Ghz processor or higher.
• Hard drive with a minimum of 50 Mb available.
• Windows 2003, Windows XP, Windows Vista or Windows 2008.
• Microsoft Internet Explorer 5.0 or higher.
• 256 Mb RAM minimum.

WareSeeker Editor