ITIL Book - Application Management

Infrastructure is often thought of as hardware only. This reference helps you understand the challenges of a process model with respect to Application Free Download

In today"s environment we need the people, technology and processes to help us protect our information Free Download

At the technology side of IT process improvement is the need to have effective processes for the management of the infrastructure Free Download

Software Asset Management fits nicely within this library of process focussed improvement. This reference gives you the steps and considerations that are required for best practice management of your Free Download

QPack Application Lifecycle Management Free Download

One of the best sources of material regarding the challenges that will be faced on the path to ITIL Free Download

The ultimate pocket guide for Service Managers. Covering Capacity, Financial, Availability, Service Level, Continuity, Incident, Problem, Change, Release, Configuration, Service Free Download

ITIL Version 3"s (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM Free Download