ITIL CD - Planning to Implement Service Management

One of the best sources of material regarding the challenges that will be faced on the path to ITIL Free Download

Overview: This ONLINE course gives you the theoretical background of Service Level Management, but more importantly, gives you the opportunity to put this theory into practice Free Download

Overview: This ONLINE course gives you the theoretical background of Service Desk/Incident Management, but more importantly, gives you the opportunity to put this theory into practice Free Download

At the technology side of IT process improvement is the need to have effective processes for the management of the infrastructure Free Download

This CD builds on and explains how to organise and maintain the management of security of the IT Infrastructure, from the IT manager"s point of view Free Download

Infrastructure is often thought of as hardware only. This reference helps you understand the challenges of a process model with respect to Application Free Download

IT Service Continuity Management (ITSCM) is the most "newsworthy" process. Unfortunately there are far too many instances where organizations cease to exist on the basis of poor Service Continuity Free Download

The ultimate pocket guide for Service Managers. Covering Capacity, Financial, Availability, Service Level, Continuity, Incident, Problem, Change, Release, Configuration, Service Free Download