CentreDesk Corporate 5.303
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CentreDesk Corporate 5.303 Ranking & Summary
User Review:
0 (0 times)
File size:
5.4 Mb
Platform:
Vista, Windows
License:
Shareware
Price:
$99.00
Downloads:
196
Date added:
2009-03-16
Publisher:
Merging Technologies
CentreDesk Corporate 5.303 description
CentreDesk Corporate 5.303 offers you an excellent and extremely useful product which is a multi-user help desk solution. One of the four CentreDesk Help Desk group, that are affordable and easy to use.
Core elements are: Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians. Time tracking (calculates holidays and working days) and flagged to indicate the current status and duration. Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to On Hold. Security ensures that only logs assigned to individual technicians can be viewed by them. Provides a flexible workflow.
Your customers are kept informed as to the progress of reported faults, with emails being sent to confirm: That the issue has been logged, and the details. Log completion. Your SLA Contract labour charges are automated for quotations and invoices, so you don't need to remember the different rates for each client and category. A fully functional Parts inventory
To maintain good relations with your customers, the CentreDesk solution makes available the tools needed to provide the support and attention to detail, that prevents logs from falling between the cracks.
Your customers are kept informed as to the progress of reported faults, with emails being sent to confirm: That the issue has been logged, and the details. Log completion. Your SLA Contract labour charges are automated for quotations and invoices, so you don't need to remember the different rates for each client and category. A fully functional Parts inventory
To maintain good relations with your customers, the CentreDesk solution makes available the tools needed to provide the support and attention to detail, that prevents logs from falling between the cracks.
Major Features:
- Fast, easy call logging, easy call tracking, with the full history of all actions taken.
- Easily assign logs to technicians
- Time tracking (calculates holidays and working days) and flagged to indicate the current status and duration
- Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to On Hold;
- Security ensures that only logs assigned to individual technicians can be viewed by them.
- Provides a flexible workflow.
- Makes available the tools needed to provide the support and attention to detail, that prevents logs from falling between the cracks.
Enhancements: Version 5.302 Update
Requirements: Microsoft Office 2000 or 2003/2007 Professional
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