Commit CRM 3.7

Commit CRM 3.7 is a software designed specifically for small IT Services, MSPs and Computer Repair businesses, which offers an affordable Professional Service Automation (PSA) solution.

Commit is an affordable professional service automation (PSA), CRM, service, dispatching, contracts and billing software solution designed specifically for small to mid-sized IT Services Providers who:

• Provide maintenance services   
• Manage IT projects
• Handle customer support calls and on-site visits   
• Sell hardware and off-the-shelf software
• Perform local repairs   
• Provide managed services (MSP)
• Manage Service Contracts and
• need full control over their status   
• Track Customers' Assets - Equipment, Software, Subscriptions
• Provide outsourcing of IT support services   
• Bill customers for labor, expenses, products and parts

• Satisfy Customers. Your customers will receive a higher level of service as well as greater visibility into the services they have received and the associated costs
• Increase Productivity by: dispatching the right technician to the right call; measuring the technician's productivity; letting remote technicians using a web browser manage their assigned tickets, schedules and tasks, add new charges and view customer information; and reducing the number of customer "status" phone calls since customers can view their status and add new tickets online using a web browser.
• Increase Revenues & Always Get Paid by controlling customers' debts and keeping track of services provided to each specific customer according to its service contract and by easily managing and analyzing all charges, including labor, expenses and parts
• Personalize relationships  by centrally managing Accounts, Contacts and Leads together with ALL their related data.
• Provide a better service and increase customer loyalty by efficiently managing all incidents and closing them faster
• Win new sales by tracking Sales Opportunities. 
• Be efficient by dispatching open tickets to the right technicians
  
• Manage service contracts and analyze their profitability . Automatically track contracts by their type: start date and end date, block of time, block of tickets, block of money  
• Know your customers by easily viewing a complete customer history log: Phone call summaries, past appointments, completed tasks, sent documents and emails, charged services and more in one single list
• Organize your company price list for products and services
• Save time and meet deadlines by managing employees' calendars and tasks
  
• Increase revenues by easily entering charges for labor services, expenses, products and parts  
• Eliminate paperwork! Easily manage and find all document types including MS-Word®, MS-Excel, presentations, emails, scanned documents, etc.
  
• Be more competitive by identifying your profitable products and services  
• Improve results by generating reports and analyzing graphs

• IT Services Providers
• Computer Repair & Services Shops
• Managed Services Providers (MSPs)
• IT Consultants
• VARs
• IT Solutions Providers
• ISVs and Software Support Desks
• Technology Solution Providers
• IT Support Departments
• Web Design Firms
• NOC Teams
• IT Professionals

Major Benifits:

1. Satisfy Customers
2. Increase Productivity
3. Increase Revenues
4. Always Get Paid...
5. Save Time
6. Dispatch Better
7. Get Control
8. Optimize Processes
9. Be Competitive
10. Win New Customers
11. Get Things Done!
12. Win More Sales

Major Features:

1. A Complete CRM and PSA Solution
2. Service Management
3. IT Service Contracts and Billing
4. Asset Tracking
5. Dispatching and Calendaring
6. Installed at Your Business
7. Web Interface for Employees
8. Customer Web Portal
9. Syncs with QuickBooks & Outlook
10. MSP Integration
11. Automatic Email to Ticket
12. Email Alerts

Enhancements:

• Integration with QuickBooks, Enhanced Web Interface Modules
  

Requirements:

1. Minimum Requirements
   • Hardware
   • • Intel® Pentium® III - 450 Mhz
     • 128 MB RAM
     • 200 MB free disk space
     • 10 MBPS LAN
       
   • Software
   • • Microsoft® Windows® 98 SE
     • Any word processor (mail merge and creating a new document from within Commit™ will work only with Microsoft Word 2000)
     • Microsoft® Outlook Express®
       
2. Recommended Requirements
   • Hardware
   • • Intel® Pentium® IV
     • 512 MB RAM or up
     • 500 MB free disk space
     • 100 MBPS Fast Ethernet LAN
   • Software
   • • Microsoft® Windows XP®orMicrosoft® Windows Vista®
     • Microsoft® Word® 2003 or later
     • Microsoft® Outlook® 2003 or later