DualDesk

DualDesk is an ideal and preeminent application which lets you remotely support a PC anywhere on the Internet through firewalls in less than 5 seconds without your customer configuring any ports or routers. Provide full ad-hoc on-demand remote control help desk services, transfer files, chat, re-boot and auto-reconnect and control a remote user's workstation in real-time without pre-installing software on the remote computer even in Safe Mode. Supports unlimited technician seats using the same address and TCP port from a single support file. You may reconfigure your remote support file with any option or change the destination address at any time. The DualDesk session can be initiated remotely by the technician for unattended remote support. Has separate creator and automatic updater. The DualDesk remote support software system is extremely flexible to allow you to customize it for any network or integrate it into any OEM software or hardware system and to present a more professional appearance to your customer, the remote support software window titles, logos and icons can be customized with your own company info.

Major Features: 

1. Full-Control Mode (remote control with file sharing)
2. Remote-Control Mode (remote control without File Sharing
3. View-Only Mode (no keyboard inputs, mouse control or file sharing)
4. Standard Direct Client Server Mode (P2P)
5. Relay Mode* (allows all of your technicians to share the same public address and same public port simultaneously without using repeater mode or ID codes)
6. Repeater Mode** (allows both the technician and the customer to connect to each other through firewalls they don't control such as hotels or off-site locations)
7. VNC Compatibility Mode option (allows the DualDesk server and viewer to connect to standard VNC servers, VNC viewers and VNC repeaters