EasyDesk helpdesk 1.9
EasyDesk helpdesk 1.9 Ranking & Summary
EasyDesk helpdesk 1.9 description
EasyDesk helpdesk 1.9 is an all-in-one and professional program for small help desks and support centres. It is designed primarily to be quick and easy to use. Multiple support staff may share access to a common database hosted on a network resource or simply use the database on a local drive.
EasyDesk is an extremely reasonably priced self- contained helpdesk call- logging system with filtering, ownership, call logging, searching etc. A feature of EasyDesk is its simplicity, everything is on one clear screen. It has the ability to instantly see open calls, calls by analyst or by customer, record inventory against customers, free text searches against queries to see previous solutions...
- Easy to use Call/Work/query logging system for small customer support desks and service or any other companies
- Log calls quickly and simply for new customers or build up an existing customer base.
- Configurable Call categories and statuses, call notes, assignments, custom fields.
- Filtering, call sheets and numerous reports + Report Wizard; instantly see your own calls.
- Store Inventory/Stock/Details against customers.
- Save attachments against calls, email customers etc...
- Call archiving and database backup
- Over 30 new features and improvements since last release
- Interface Redesign
- Many new options/fields
- more configurable.
Requirements: 1024x768 resolution or better
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