FastRequest 7.0.2

FastRequest 7.0.2 is a software allowing you to create your request service form dynamically, which can control all your HTML forms from your Control Panel, adding, editing and removing forms. The forms are self-explanatory user knows exactly what information it should catch. You collect the first time all the information you needed to quickly establish the good diagnosis.

• Eliminate incomplete request.
• Can save a lot of information in a shorter timeframe.
• Provide a better quality of information collected.
• Allows you to easily identify information collected.
• Allows you to more quickly establish a better diagnosis.
• Reduced costs for efficient processing of request.
• Increase staff productivity.
• Adaptable to all need.

 ou can create your own service requests form within a few minute (check boxes, combo box, text box, text areas, cases of options, etc.). Without any programming. You can also use one of the many template forms included in FastRequest HelpDesk and adapt to your needs.

• Contact the Webmaster
• Equipment Service Request
• Help Desk Software
• Help Desk Hardware
• Internet Support form
• Merchandise Order Form
• Notice Of Claim
• Asked about the billing
• Merchandise Return Authorization Reques

Major Features:

1. Client Web-Based Help Desk Software
   • With the FastRequest HelpDesk software, your clients create their requests themselves through the Web or the local network. All you have left to do is to decide the priorities of those requests and of the employees who will execute them.
     
   • Your clients have access to the status of their service requests at all times. You will not have to answer anymore the numerous phone calls to inform your clients of the status of their requests.
     
   • Web user : The user has nothing to install. It must have just a standard Web browsers nothing else.
     
   • Note: The client users is free.
2. Help Desk Task periodical
   • Fast and easy to use, the FastRequest HelpDesk also allows you to define in a few clicks the tasks periodical and delayed tasks.
     
3. The software FastRequest HelpDesk manages request service scheduled.
4. Help Desk Time Managment
   • FastRequest HelpDesk also manages the times of the employees, clients, work groups, services, etc… allowing you to be able to make the right decisions.
5. Help Desk Reports and Statistics. Powerful and easy to use the report generator FastRequest HelpDesk offers many types of predefined reports with multiple options. Without any programming filter. These reports and statistics take full advantage of the information that's available to you, which saves you substantial time especially in the management and handling of service requests.
   
   • Report of the requests made by clients or client companies during a given time period.
   • Census of requests executed by employees during a given time period.
   • All the requests addressed to a supplier of external services during a given time period.
   • List of finished or unfinished requests of an employee, a client, or a work group during a given time period.
   • List of all the requests addressed to a service during a given time period.
   • List of requests that are immediate, urgent, normal and/or rejected for a client or a company.
   • Inventory of requests that are billable or urgent.
6. Help Desk File Upload/Attachments and security
   • You can have your users to upload files along with the form entries. This can be very useful to receive image files and documents from your users. For eg: A job application form can provide the ability to upload a CV of the applicants.
     
   • HelpDesk FastRequest allows attach files to request in safety by limiting the number of files, size and file type.
     
   • • By limiting the size and number of files attached to request, you eliminate the possibility that some customers or malicious saturates all available space on your hard drive.
       
     • It is also very important to eliminate all risks of infection of your network by virus, malicious software and network worm by ban the downloading of certain file types.You can prohibit downloading the file that can contain viruses such as *. exe, *. com, *.dll, *.reg etc ...  
7. Help Desk Data Base Security. The FastRequest HelpDesk is used online while keeping the database at your place, hence preserving the confidentiality of your data. The FastRequest server being installed at home on a workstation with a standard Windows (Win NT, 2000, XP or Vista).
   
   • You also don't have to share the machine's power or bandwidth with the other clients hosted on the same server. With a server hosted externally, if a hosted client is very visited, then most of the machine's resources will be monopolized and your application will be severely slowed down.
     
   • Since the database is located on your local network you can access your information locally, even in the absence of an Internet connection. You are not cut off from your data in case there is a failure of the Internet connection or your host. Additionally, it is easier for you to protect your data and create safe copies.
8. Help Desk Multiservice
   • FastRequest HelpDesk is multiservice. You can create all the services you need (purchase, sales, billing, property maintenance, information technology, information, secretarial ...).
9. Help Desk Multi-Company
   • This function is useful for large corporations, multiple independent subsidiaries.
     
10. Help Desk Everything is Included. The FastRequest HelpDesk software includes the following:
    1. FastRequest HelpDesk Client
    2. FastRequest HelpDesk Server
    3. FastRequest HelpDesk Email Server (Email Server)
    4. FastRequest HelpDesk Web Application Server (Web Form)
    5. All the administrations tools and managements tools for databases.
11. Help Desk Easy to Install and Inexpensive. Easy to install and maintain, the FastRequest HelpDesk server is autonomous.
    • The server is installed on a Windows workstation (Windows NT, 2000, XP and Vista).
    • It manages as well as the Web forms, databases, and FastRequest HelpDesk e-mails without any third-parties.
    • You don't have any monthly fees to pay or any other fee for each received request.
    • FastRequest HelpDesk also manages Web Forms without any intermediaries.
    • You don't have to spend large amounts of money for the installation and maintenance of Web servers such as Internet Information Server or any other Web servers.
      
    • All you have to do is to reserve a domain name.
    • The FastRequest HelpDesk server manages the Web applications, the databases and the notifications by e-mail to the customers, the employees.. 
12. Other Features:
    • Unlimited number of services (real estate maintenance, computer science, human resources, secretariat...).
    • Allows to transfer the requests from one service the other.
    • Ability to create different objects for specific requests including a predefined text for the request.
    • Manages priorities (Immediate, Urgent, Normal and Rejected)Allows you to type an internal note about the request.
    • Allows you to type an internal note concerning the clients and external service suppliers.
    • Allows attachment files.Manages the work time of the service employees, clients, suppliers, work groups etc…
    • Manages the travel time of the service employees.
    • Manages the requests by buildings, localizations, clients, client companies, work groups and by external suppliers.
    • Suggestions for the actions to take based on solutions already applied to an analog request.
    • Ability to create requests which will be automatically generated based on periods predefined by you.
    • Automatically notify the manager by e-mail when a new request is arrived.
    • Automatic notification by e-mail to the service employee when a request has been assigned to him.
    • Automatic customized notifications by e-mail sent to customer when a new support ticket is submitted or is completed.
    • Allows you to send copies of e-mail requests (including your logo) to your clients, external service suppliers, employees or any other e-mail address.I
    • mportation and exportation of client cards, client company cards and external supplier cards.
    • Exportation of client files, client company files and external supplier files.Bill conciliation module.Can be used over the Internet as if you were on your local network(without any third-parties).
    • Detects automatically the working mode (local network or Internet) on your laptop.
    • Unlimited number of Web Clients independently of the number of licenses.
    • Unlimited number of Web forms independently of the number of licenses.
    • Your logo or banner included in your Web forms.
    • Automatic sending of forgotten passwords by email to the users of your online forms.Your logo or banner in the header of the requests.
    • Sophisticated mechanism for the authentication of the accesses.
    • Tools for the maintenance of the databases are included.
    • Numerous audits of the  FastRequest Server.Auto-verification mechanism for the FastRequest Server.
    • Minor updates are free for the registered users.

Requirements:

• Full time connection to the Internet.
• Static internal IP address on the Server FastRequest HelpDesk.
• Static Internet IP address from your Internet Provider Service (IPS) or Domain Name for Web