FastRequest HelpDesk 7.0.4

FastRequest HelpDesk 7.0.4 is created to customize Web forms or online service request (Checkbox, Radio Button, Text Box, Drop-down List…).

FastRequest HelpDesk is the first HelpDesk software or Work order software to allow the creation of your request service form dynamically. Manage easy all your HTML forms from your Control Panel, adding, editing and removing forms.

The forms are self-explanatory user knows exactly what information it should catch. You collect the first time all the information you needed to quickly establish the good diagnosis.

You can create your own service requests form customized within a few minute without any programming. Customized or personalized your forms are easily. You can easily create custom forms with the form generator or you can use of included design templates in FastRequest and modify to your specific needs.

Rapid and easy to use, FastRequest HelpDesk also allows you to define in a few clicks the tasks to be carried out, the periodic and deferred tasks.

The many reports and statistics generated by FastRequest HelpDesk provide you a powerful tool for the management of your work and time. With FastRequest you will be able henceforth to manage the time of the employees, customers, services etc.

FastRequest HelpDesk allows you to create an unlimited number of services (maintenance of real estate, data-processing...) and is useful for a variety of companies and public organizations.

Easy to install and maintain, the FastRequest HelpDesk server is autonomous. It manages connections through the Internet, as well as the Web forms and databases without any third-parties. You don't have any monthly fees to pay or any other fee for each received request. All you have to do is to reserve a domain name.

The FastRequest application is used online while keeping the database at your place, hence preserving the confidentiality of your data.

The FastRequest HelpDesk software includes the following:

• FastRequest HelpDesk Client
• FastRequest HelpDesk Server
• CodeBase (Data Base Server)
• FastRequest HelpDesk Email Server (Email Server)
• FastRequest HelpDesk Web Application Server (Web Form)

All the administrations tools and managements tools for databases.

Major Features:

1. Client Web-Based Help Desk Software

• With the FastRequest HelpDesk software, your clients create their requests themselves through the Web or the local network. All you have left to do is to decide the priorities of those requests and of the employees who will execute them.
• Your clients have access to the status of their service requests at all times. You will not have to answer anymore the numerous phone calls to inform your clients of the status of their requests.
  

Web user: The user has nothing to install. It must have just a standard Web browsers nothing else.

Note: The clients users is free.

2. Help Desk Task Management

• Fast and easy to use, the FastRequest HelpDesk also allows you to define in a few clicks the complex tasks periodical and delayed tasks.

3. Help Desk Time Managment

• FastRequest HelpDesk also manages the times of the employees, clients, work groups, services, etc… allowing you to be able to make the right decisions.
• Easy to use FastRequest HelpDesk allows you to manage your requests for service effectively.

4. Help Desk Reports and Statistics

Powerful and easy to use the report generator FastRequest HelpDesk offers many types of predefined reports with multiple options. Without any programming filter. These reports and statistics take full advantage of the information that's available to you, which saves you substantial time especially in the management and handling of service requests.

• Report of the requests made by clients or client companies during a given time period.
• Census of requests executed by employees during a given time period.
• All the requests addressed to a supplier of external services during a given time period.
• List of finished or unfinished requests of an employee, a client, or a work group during a given time period.
• List of all the requests addressed to a service during a given time period.
• List of requests that are immediate, urgent, normal and/or rejected for a client or a company.
• Inventory of requests that are billable or urgent.
• Simple of use FastRequest HelpDesk software provided all the reports and statistics for to manage your services.
• Simple of use FastRequest HelpDesk software provided all the reports and statistics for to manage your services.

5. Help Desk File Upload/Attachments and security

You can have your users to upload files along with the form entries. This can be very useful to receive image files and documents from your users. For eg: A job application form can provide the ability to upload a CV of the applicants.

HelpDesk FastRequest allows attach files to request in safety by limiting the number of files, size and file type.

• By limiting the size and number of files attached to request, you eliminate the possibility that some customers or malicious saturates all available space on your hard drive.
• It is also very important to eliminate all risks of infection of your network by virus, malicious software and network worm by ban the downloading of certain file types.You can prohibit downloading the file that can contain viruses such as *. exe, *. com, *.dll, *.reg etc ...
  

6. Help Desk Data Base Security
 
The FastRequest HelpDesk is used online while keeping the database at your place, hence preserving the confidentiality of your data. The FastRequest server being installed at home on a workstation with a standard Windows (Win NT, 2000, XP or Vista).

• You also don't have to share the machine's power or bandwidth with the other clients hosted on the same server. With a server hosted externally, if a hosted client is very visited, then most of the machine's resources will be monopolized and your application will be severely slowed down.
• Since the database is located on your local network you can access your information locally, even in the absence of an Internet connection. You are not cut off from your data in case there is a failure of the Internet connection or your host. Additionally, it is easier for you to protect your data and create safe copies.
  

7. Help Desk Multiservice

FastRequest HelpDesk is multiservice. You can create all the services you need (purchase, sales, billing, property maintenance, information technology, information, secretarial ...).
 
8. Help Desk Multi-Company

This function is useful for large corporations, multiple independent subsidiaries.

9. Help Desk Easy to Install and Inexpensive

Easy to install and maintain, the FastRequest HelpDesk server is autonomous.

• The server is installed on a Windows workstation (Windows NT, 2000, XP and Vista).
• It manages as well as the Web forms, databases, and FastRequest HelpDesk e-mails without any third-parties.
• You don't have any monthly fees to pay or any other fee for each received request.
• FastRequest HelpDesk also manages Web Forms without any intermediaries.
• You don't have to spend large amounts of money for the installation and maintenance of Web servers such as Internet Information Server or any other Web servers.
  

You have to do is to reserve a domain name, nothing else.

• Automatic email customized notifications sent to customer when a new ticket is submitted or is completed.