Instant Housecall Remote Support 5.0.7
Instant Housecall Remote Support 5.0.7 Ranking & Summary
Instant Housecall Remote Support 5.0.7 description
Instant Housecall Remote Support 5.0.7 brings an enhanced and advantageous program which makes it possible to view and control remote PCs through firewalls in seconds. Deliver on-demand remote support and get remote access to unattended computers with a single tool.
- Deliver support from anywhere. Deliver instant service when you're at your office or on the road. Zero router configuration means that you can send and receive calls from Internet cafes, hotels, and customer sites... Virtually anywhere in the world!
- Truly on-demand. No need to pre-arrange sessions, schedule appointments, or pre-install software. No keys to type or codes to remember
- Firewall friendly. Pass firewalls without opening ports and changing settings
- Continuous connectivity. Automatically reconnect when a call is accidentally dropped. Reboot remote routers, change IP addresses and more. All without customer intervention
- Instant installation. Fast, web-based install can be run by any user, even if the user doesn't have installation privileges
- 4 seconds or less. Blazing fast connectivity means that you can gain access to your customer's PC in under 4 seconds!
- Manage multiple Specialists. Intelligent call routing always sends your customer to the right Specialist, without the need to send e-mails or PIN codes. Auto-route customers to your support queue or direct them to a specific Specialist.
- Teams and delegates. Create teams of Specialists and assign delegates. Work together on one customer's PC, transfer customers, and more
- Ease of use:
- Step 1: Download and run Instant Housecall
- Step 2: Type a request.
- Step 3: Invite.
- A secure session is created instantly between you and your customer.
- View and control your customer's desktop remotely from anywhere in the world!
- Bulletproof security. 256-Bit SSL encryption keeps personal information safe
- Invitation-only access. Connections can never start without an invitation from your customer, assuring peace of mind
- Session window. The session window can't be hidden by anyone. Always know when a connection is active and keep your customer aware of your current status quickly and easily
- Reboot and reconnect. Reboot computers and automatically re-connect, into safe mode! Sessions can be unattended, to free up your customer's time
- File transfer. Copy files and apply patches. All transfers are automatically logged in the session history
- Instant messaging. Communicate with users in two-way chat sessions
- Two-way clipboard. Specialists and customers can seamlessly pass information between computers
- Web space and support links. Get a free professionally designed, hosted web space with your subscription. Include support links on your web site, user manuals, and advertising. Let customers find you easily, and download Instant Housecall from a central location
- Safe mode compatibility. Reboot remote computers into safe mode and auto-reconnect without user intervention
- Simultaneous remote support sessions. Multitask - handle up to 10 remote support sessions at the same time from a single PC
- Audible session alerts. Specialists hear a distinctive sound to let them know that a new session is in queue
- Pager, e-mail & SMS notifications Optionally be notified by e-mail, pager, or SMS when a call is waiting in queue
- Vista and UAC compatible. Click Windows Vista UAC "Accept or Deny" messages remotely -- a must if you want to install software on remote Vista PCs or perform advanced diagnostics.
- Integrated session history and notes. Customers and specialists can view request and resolution history at any time. Reduce repeat call volumes and increase efficiency
- Interactive notes. Keep customers in-the-loop. Interactive notes let customers know what you're working on in real-time
- Automatic e-mail confirmations. Session confirmations and activity logs are automatically sent at the end of each session. Track activities, problem and resolution history, and more
- Integrated online payment. Accept credit card payments in your PayPal account or online store at the click of a button
- Advanced offline management. Not available? No problem. Customers can leave messages, set Instant Housecall to automatically connect when you sign in, or ask to be referred to a delegate
- Any Windows operating system
- Internet connection (DSL or cable recommended)
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