JumpBox for the OTRS Trouble Ticketing System 1.1.13

JumpBox for the OTRS Trouble Ticketing System 1.1.13 is considered to be a useful and innovative Open Source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. OTRS is well known for being painful to install, but you’ll never know it when you use a JumpBox. It’s one click and about 2 minutes to having a full installation of OTRS ready and waiting to serve your customers

A JumpBox packages an application's software, dependencies, and application data into a single virtual appliance that deploys locally, or hosted to major virtualization, and cloud computing platforms. Deploy on Windows, Mac, or Linux using virtualization platforms like VMware, Xen, Parallels, Virtual Iron, Microsoft Virtualization, and Amazon EC2.
Major Features:

1. An intuitive user interface to quickly guide users through deployment.
2. A web-based control panel for simplified management of system functions.
3. A backup system that enables data security and portability.
   

Enhancements:

• Cron jobs are now disabled during backup and restore.
• The included version of OTRS has not changed in this release.
• This JumpBox should be able to restore from 1.1.1 and newer JumpBoxes.
• Users with backups from JumpBoxes before 1.1.1 must restore to 1.1.7, then backup and restore again from 1.1.7 to 1.1.13.

Requirements:

• Computer running any of: Mac OS X, Windows XP Service Pack 2, Windows Vista, Linux
• Virtualization software.
• For easiest use: a network that assigns dynamic IP addresses. (Most do)
• 3 GB Free disk space
• Minimum 1 GB System RAM (Each JumpBox you run on the same system will need 256-512MB of additional RAM)
• Minimum 1 Ghz CPU