Live Chat Software for Customer Support 2.0
Live Chat Software for Customer Support 2.0 Ranking & Summary
Live Chat Software for Customer Support 2.0 description
Live Chat Software for Customer Support 2.0 is a feature-rich, a breeze to implement and easy to use that you will be on your way to live interactive chat with your customers in less than fifteen minutes. Simply sign up for live support account and provide live help to your online customer community the way you have always wanted to but didn't know how.
Live support software from Live Support Inc. can take your website to the next level of sales generation and customer service by adding live chat to your website. It lets you both monitor and record website activity and the surfing habits of your customers. Our live chat software is browser-enabled; it integrates seamlessly with your existing website within minutes. You can proactively extend chat invitations to your site visitors. Quickly direct them to the information they seek or announce a sales promotion.
- Monitor Website Traffic in Real-time.
- Fast and Easy Navigation.
- Block IP Address.
- Send a pop-up window of special offer or change visitor current page with some special page.
- Auto/Pro-active Chat Invitations.
- Friendly Invitation.
- Extensive Visitor Information System.
(Geo location, search engine, time spent etc.)
- Chat History of every visitor comes to your website.
- Foot Prints (How many page visited and time spent by visitor on each page.)
- One to One Text Chat with WebSite Visitors
- One Support Operator can Accept Multiple Chat Request
- No Visitor Log-in or Sign-up Required
- Chat History Pop-up on Initiating Chat
- Serving Web Pages to Online Customers
- Pre-written or Standardized Responses
- Smilies (Emoticons) during chat
- File Transfer during chat
- Customize Pre & Post Chat form
- Leave Message form (if support operators offline)
- Multiple Support Operators Sharing Chat Session
- Typing Status Alerts
- Fully Customizable Visitor Chat Windows
(To match with your web site look & feel)
- Ready Made Chat Windows Templates
- Customizable Offline Message Form
- Show visitor position in Chat Queue
- Customizable Online and Offline Graphics
- Graphics Customization at the Departmental and Page Level
- Visitor Window Language Customization.
(Chat window in multiple languages)
- Fast and Easy Integration
- Live Support Through more than One Department
- Show visitor Queue Number in chat waiting status
- Maximum waiting time by visitor in queue
- Language Customization
- Enable time base chat session
- Operators auto logout from application
- Auto Greeting Message on chat pick for every operator.
- Administrative and Moderator Privileges
- Administrator Chat Monitoring and Live Support
- PPC Tracking and Hits Reporting
- Complete Visitor Statistics Log (Application keeps track of visitors even if all support operators are off-line.
- Chat Transcripts of All Chat Sessions, search, email etc.
- Chat Sharing, Chat Transfer and Messaging to another Support Operator.
- Administrator/Supervisor Monitoring of Running Chat Session and Participation.
- Operator Assessment/ Performance Reports and Time Logs of Live Support Service.]
- Multiple Online/Offline Icons in same webpage
- Local Time Integration
- Pass Custom Variables (Send Information form Your Web Pages to Live2Support)
- Post Chat Survey
- Friendly/Floating invitation/ Pro-active Chat Invitations (Automatic or Pro-active)
- SSL-based Tracking and Chat Codes to Secure Pages and Chat Sessions
- Auto Pop-ups and User-defined Messaging
- Dual Interface with No Mandatory Downloads or Software Installation.
- Pro-Popup or Change Visitor Page without chat.
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