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Live Chat Software for Customer Support 2.0



 

Live Chat Software for Customer Support 2.0

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Live Chat Software for Customer Support 2.0 Ranking & Summary

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Ranking Level
User Review: 6 (2 times)
File size: 723K
Platform: Any Platform
License: Freeware
Price: $9.99
Downloads: 337
Date added: 2008-12-21
Publisher: Sales Manager

Live Chat Software for Customer Support 2.0 description

Live Chat Software for Customer Support 2.0  is a feature-rich, a breeze to implement and easy to use that you will be on your way to live interactive chat with your customers in less than fifteen minutes. Simply sign up for live support account and provide live help to your online customer community the way you have always wanted to but didn't know how.

Live support software from Live Support Inc. can take your website to the next level of sales generation and customer service by adding live chat to your website. It lets you both monitor and record website activity and the surfing habits of your customers. Our live chat software is browser-enabled; it integrates seamlessly with your existing website within minutes. You can proactively extend chat invitations to your site visitors. Quickly direct them to the information they seek or announce a sales promotion.

Major Features:

  1. Monitor Website Traffic in Real-time.
  2. Fast and Easy Navigation.
  3. Block IP Address.
  4. Send a pop-up window of special offer or change visitor current page with some special page.
  5. Auto/Pro-active Chat Invitations.
  6. Friendly Invitation.
  7. Extensive Visitor Information System.
    (Geo location, search engine, time spent etc.)
  8. Chat History of every visitor comes to your website.
  9. Foot Prints (How many page visited and time spent by visitor on each page.)
  10. One to One Text Chat with WebSite Visitors
  11. One Support Operator can Accept Multiple Chat Request
  12. No Visitor Log-in or Sign-up Required
  13. Chat History Pop-up on Initiating Chat
  14. Serving Web Pages to Online Customers
  15. Pre-written or Standardized Responses
  16. Smilies (Emoticons) during chat
  17. File Transfer during chat
  18. Customize Pre & Post Chat form
  19. Leave Message form (if support operators offline)
  20. Multiple Support Operators Sharing Chat Session
  21. Typing Status Alerts
  22. Fully Customizable Visitor Chat Windows
    (To match with your web site look & feel)
  23. Ready Made Chat Windows Templates
  24. Customizable Offline Message Form
  25. Show visitor position in Chat Queue
  26. Customizable Online and Offline Graphics
  27. Graphics Customization at the Departmental and Page Level
  28. Visitor Window Language Customization.
    (Chat window in multiple languages)
  29. Fast and Easy Integration
  30. Live Support Through more than One Department
  31. Show visitor Queue Number in chat waiting status
  32. Maximum waiting time by visitor in queue
  33. Language Customization
  34. Enable time base chat session
  35. Operators auto logout from application
  36. Auto Greeting Message on chat pick for every operator.
  37. Administrative and Moderator Privileges
  38. Administrator Chat Monitoring and Live Support
  39. PPC Tracking and Hits Reporting
  40. Complete Visitor Statistics Log (Application keeps track of visitors even if all support operators are off-line.
  41. Chat Transcripts of All Chat Sessions, search, email etc.
  42. Chat Sharing, Chat Transfer and Messaging to another Support Operator.
  43. Administrator/Supervisor Monitoring of Running Chat Session and Participation.
  44. Operator Assessment/ Performance Reports and Time Logs of Live Support Service.]
  45. Multiple Online/Offline Icons in same webpage
  46. Local Time Integration
  47. Pass Custom Variables (Send Information form Your Web Pages to Live2Support)
  48. Post Chat Survey
  49. Friendly/Floating invitation/ Pro-active Chat Invitations (Automatic or Pro-active)
  50. SSL-based Tracking and Chat Codes to Secure Pages and Chat Sessions
  51. Auto Pop-ups and User-defined Messaging
  52. Dual Interface with No Mandatory Downloads or Software Installation.
  53. Pro-Popup or Change Visitor Page without chat.
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