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LIVECHAT Contact Center 5.5



 

LIVECHAT Contact Center 5.5

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LIVECHAT Contact Center 5.5 Ranking & Summary

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User Review: 0 (0 times)
File size: 7.3 Mb
Platform: Vista, Windows, Mobile
License: Shareware
Price: $36.00
Downloads: 75
Date added: 2009-03-16
Publisher: LIVECHAT Software

LIVECHAT Contact Center 5.5 description

LIVECHAT Contact Center 5.5 is  a useful software which allows visitors without installing any software to receive simple & quick access to live chat with customer service representatives or sales support.

Agent has got even more functionalities- personal and automated chat invitation, web traffic monitoring and visitor information page are just basic features to start with. Application includes search engine icons to make easy recognizing referring website, the possibility of setting up link shortcuts and canned answers and also allows to transfer the customer between different agents without losing chat history.

LIVECHAT Contact Center allows multiple conversations with customers, partners and employees at the same time.

Also, more advanced users will appreciate the feature of tracking chat conversion in Google Analytics, calendar with Google Calendar and MS Outlook synchronization and departaments and rights management. Shared chat history and the fact, that every agents activity is later reflected in the statistics system, make LIVECHAT Contact Center useful tool in online sales and support.

The application fills the gap between phone and email communication. Customers and web visitors receive free and instant access to the needed information, while the agents can provide support up to 5 times more effective than on the phone, capturing customers directly on the website and guiding them through the sales process.

If needed, the application allows agent to take over customer’s desktop if he agrees to it. All the data transmission in Contact Center is processed with SSL encoded protocol, what guarantees top security level and safe communication channel in the company.

Major Features:

  1. Increases sales and decreases costs
  2. Better customer support
  3. Allows customers to chat live with the operator
  4. Increases number of succesfully ended transactions
  5. Secure communication

Enhancements:

  • Version 5.5
    • Live chat tracking with Google Analytics- tracking the online conversion
    • LIVECHAT Calendar- shared with other users, Outlook and Google Calendar synchronization
    • Ribbon style- new Office-like graphic design
    • Chat button gallery- added new button templates
    • Displaying Search Engine and Browser type icon
Requirements:
  • 128MB RAM,
  • 20MB hard disc space
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