ManageEngine MSP Center Plus 7

ManageEngine MSP Center Plus 7 offers you an integrated MSP Platform that helps you(Managed Service Providers) deliver IT Automation Services to your customers remotely.

MSPs can realize higher profitability and very low operational costs when using MSP Center Plus as it provides RMM, PSA and Helpdesk tools in one Platform.

It is a remote management software that enables managed service providers (MSP) to remotely manage multiple customers desktops and networks. It offers remote desktop management, remote network management, remote server monitoring, web-based helpdesk, and professional services automation (PSA).

Managing multiple customers leaves MSPs with no time to spare. They need to be twice as productive as any other normal organization. But their productivity takes a hit when they deploy multiple tools which don't integrate well. MSP Center Plus addresses this problem by offering all the high-end remote monitoring and management functions, helpdesk , and service automation features in a single integrated software.

Major Features:

1. Remote Control Desktop Management
   
   • Firewall friendly Remote Control
   • Power Management
   • Internet Access Control
   • Patch management
   • Software Installation
2. Network Monitoring & Alerting
   
   • Automatic Network Discovery
   • Router & Bandwidth Monitoring
   • Switch Monitoring
   • Printer Monitoring
   • One click alarm resolution
3. Server & Applications Monitoring
   
   • Server Monitoring
   • Exchange Monitoring
   • MS-SQL Monitoring
   • Active Directory Monitoring
   • Eventlog Monitoring
   • Windows services Monitoring
4. Asset Management
   
   • Remote Asset Scanning and Tracking
   • Software License Tracking & Management
   • Asset Audit Reports
5. HelpDesk & Trouble ticketing
   
   • Automatic email to ticket creation
   • Automatic alert to ticket creation
   • Automatic ticket allocation with Business rules
6. SLA Management
   
   • SLA violation alerts
   • Escalation Policy
7. Time Entry & Expense Entry
   
8. Invoice Generation