Service Desk Ticket Tracking System 2.4.14
Service Desk Ticket Tracking System 2.4.14 Ranking & Summary
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User Review: 10 (1 times)
File size: 34.8MB
Platform: Windows Server 2003, Windows Vista, Windows 9
Date added: 2009-07-18
Publisher: Service Master Software
Service Desk Ticket Tracking System 2.4.14 description
Service Desk Ticket Tracking System 2.4.14 is an effective program allowing you to create and assign service tickets to your technicians.
- This system allows any user on your network to create a new service ticket then you can assign it to the technician of your choice.
- Service Desk will save the new record to the database and then e-mail you a reminder. All e-mails are done over the Internet using CGI so there is no e-mail setup needed. A full featured Knowledge Base function. Loads of network tools.
- When you assign a ticket to the technician an email is also sent to them. The technicians have their own user name & password and can only view tickets assigned to them. Once tickets are completed they enter the details then Service Desk automatically emails the person who requested the ticket and you the administrator all through their own application interface. All interfaces are installed only on the main Server or installation folder on one computer. All other computers simply share the application over the network so there are no files to install on any other computer.
- Default User Name & Password = admin. Make sure you change this username and password once you start using Service Desk TTS
- Service Desk also has a complete inventory database so you can inventory everything from PC's to routers. Service Desk has a built in remote desktop function allowing you to securely connect to any PC on your local area network as if you were in front of that PC. This remote desktop function can be performed from any computer on the LAN to any other computer on the LAN.
- No installation required of any type for any LAN PC. Just install Service Desk on the Server or main computer and allow all networked computers to have access to the installation folder. Then create a shortcut on the other computers to the application executable file Service.exe on the main computer and your ready. There are no files to install on any client as long as windows 2000 or newer is used. If Microsoft Vista is used as the Server or main computer then make sure you install Service Desk TTS in a folder that has the ability to have files modified.
- Microsoft Vista by default protects folders in the program files folder from having write ability.
- Unspecified updates,
- Bug fixes.
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