Service Desk Ticket Tracking System 2.4.21

Service Desk Ticket Tracking System 2.4.21 is such a professional application which helps you to create and assign service tickets to your technicians. This system also allows any user on your network to create a new service ticket then you can assign it to the technician of your choice. Service Desk will save the new record to the database and then e-mail you a reminder. All e-mails are done over the Internet using CGI so there is no e-mail setup needed. A full featured Knowledge Base function. Loads of network tools.

Service Desk also has a complete inventory database so you can inventory everything from PC's to routers. Service Desk has a built in remote desktop function allowing you to securely connect to any PC on your local area network as if you were in front of that PC. This remote desktop function can be performed from any computer on the LAN to any other computer on the LAN.

No installation required of any type for any LAN PC. Just install Service Desk on the Server or main computer and allow all networked computers to have access to the installation folder. Then create a shortcut on the other computers to the application executable file Service.exe on the main computer and your ready.

There are no files to install on any client as long as windows 2000 or newer is used. If Microsoft Vista is used as the Server or main computer then make sure you install Service Desk TTS in a folder that has the ability to have files modified. Microsoft Vista by default protects folders in the program files folder from having write ability.

Enhancements:

• may include unspecified updates, enhancements, or bug fixes.