Sinergia Help Desk 0.4.2

Sinergia Help Desk 0.4.2 offers you a useful open source, web based, help desk solution, developed in C# using version 3 of the .NET framework, and SQL Server database.

Sinergia is a ASP.NET,Workflow Foundation&Windows Communication Foundation based free help desk solution, developed in C# 3.5, by me. It solves all the Workflow and WCF plumbing implementing one help desk scenario, providing tools to customize it to fit your needs.

Why make another help desk framework? The truth is that implementing help desk software solutions is not easy, unfortunately (or fortunately) one size does not fit all. Every enterprise represents a different universe of problems, processes, and resources.

This project is based on the idea that Microsoft's technologies Workflow Foundation, and Windows Communication Foundation bring new opportunities in the development IT systems, and existing solutions are often either too expensive, or based on old technologies, or not customizable enough, or just intended for a different technological platform.

Major Features:

1. Case Management, Case data structure customization.
2. Management Reports.
3. Browsing cases.
4. Querying cases history.
5. Adding Case notes.
6. Users sign up, forgot your password, and role assignment.
7. My Cases, and my profile.

Sinergias business logic is implemented using Windows Workflow Foundation.

Requirements: .NET 3.0, SQL Server