SmarterTicket 2.7.2813

Advanced ticket tracking web application with full management and reporting SmarterTicket 2.x will streamline the performance of your sales and support agents through built in features like viewable ticket history, improved international support, intelligent routing, and advanced reporting.
SmarterTicket also includes a fully featured Knowledge Base which enables the customers to quiclky and easily find answer to common issues, in turn freeing your agents for more critical issues.
Main features:
- Require CAPTCHA verification
- Web and email ticket submission
- Ticket history is held in threads
- Fully traceable ticket history
- Pin tickets to prevent lag time
- Intelligent ticket routing
- Reference ticket resolutions
- Full administrator control
- Automatic ticket hand-offs
- Full reporting and data mining
- KB reports display customer queries
- Track agents via auditing reports
- Average response time notification
- Integrated knowledge base
- Web interface for customer accessibility
- Dedicated server installer
- Shared hosting installer
- Custom quick links
- Fully integrated foreign character sets
- Compliant with most web browsers
- Compatible with shared-hosting environment
- Skinnable web interface
System requirements:
Minimum Requirements
- Microsoft .NET framework 1.1 (with all applicable service packs and/or patches).
- RAM: 128MB
- CPU: PII 500
- DISK: 40 Megs
- IIS 5 or higher
- Microsoft SQL Server 2000, MSDE, or MySQL 4.0 or higher
Recommended Specifications
- RAM: 256MB
- CPU: PIII 800
- DISK: 100 Megs
- IIS 5 or higher
- Microsoft SQL Server 2000
Version restrictions:
- Limited to a single support agent