Techinline Remote Desktop 1.5.0.3

Techinline Remote Desktop 1.5.0.3 offers an effective tool which helps you to access and control a remote computer over the Internet, across firewalls and proxies, using any browser. It doesnt require manual downloads or installs. With Techinline you can view, diagnose and rapidly solve your customers problems from anywhere in the world. Additionally, you can share your desktop with remote customers.

How it works

1. Techinline Remote Desktop service combines all the advantages of a modern remote access solution with unsurpassed ease of use. Both parties are saved from complicated setup procedures and sophisticated login processes. All user operations are simple, and won't even confuse an inexperienced person. The advantage of getting connected in a few seconds enables communication to start almost immediately.
2. The idea of the service is simple: one person can run a remote access session, and the others can connect to it on demand:
   • Start a remote desktop session.
   • • Open techinline.net/expert in your browser.
   • Direct your customer to techinline.net website.
   • • When the customer opens techinline.net website he/she gets a Client ID number.
   • Connect the customer to your session.
   • Enter the Client ID and click the 'Connect Client' button.
3. The way you and your customer will be connected is chosen by you - you can request view-only access to the customer's desktop or full control access; or you may decide to share your own desktop with the customer - all these options can be chosen within the main service screen that you get after logging in.
4. The connection itself is a bidirectional, secure, encrypted data transfer, which relies on the Techinline Remoting technology. All visual and contol data is encrypted with 128-bit SSL encryption and is transmitted via secure HTTPS protocol, which is a recognized standard for sensitive data transfer over the web. On the user side, the service is backed up by Web-Browser addons, which come signed by Comodo authority and are automatically installed in a way common to any standard Web-Browser addon.
5. Users get a windowed or full screen display of the remote desktop along with the control over the mouse and keyboard, which resembles phsycially working in front of the remote user's desktop. The service can adapt to the current network connection bandwidth between the two users, so even a dial-up connection on both sides won't make it painful to use.

Major Benefits:

1. Provide hands-on support without costly site visits.
   • Avoid the need to travel offsite for most problems - and remove the frustrating back-and-forth communication of possible fixes that often occurs over the telephone.
2. Accelerate problem diagnosis and solving.
   • View and control your customer's desktop. Diagnose problems and install patches and updates remotely.
3. Increase support revenue.
   • Increase your service-contract renewal rate by offering better service without increasing cost of service delivery.
4. Improve your ROI.
   • Shorten implementation and support time and increase billable time by doing more work remotely. With Techinline Remote Desktop, you reduce the frequency of traveling to the customer's site.
5. Improve customer satisfaction.
   • Give your customers "single click" access to real-time support via the Web. You can instantly invite someone you're on the phone with into your support session for fast, reliable, and secure remote access support. 

Major Features:

1. 2-Way Desktop Control/Viewing
   • Empowers your support team to show his/her desktop to the customer or employee while retaining sole mouse and keyboard control.
2. File and Clipboard Transfer
   • You can transfer files, images, text, and any other objects from the local computer to the remote computer, and vice versa. This operation is performed by simply Copying the selected object(s) to the clipboard, and Pasting them in the preferred location on either computer.
3. Easy for Remote Customers - Even Novice PC Users
   • Forget the manuals and frustrating training sessions because your clients do not need to learn anything to join your session. It is so straightforward to get connected that even novice users can do everything themselves. You'll never need to leave your chair!
4. Firewall/Proxy Transparent
   • Do you have a complex network access policy, and don't want to fight with your firewall to have a full-featured remote access service? The Techinline Remote Desktop works on a standard HTTPS protocol that requires no additional setup or configuration of any kind.
5. Easily Customizable
   • You can create a custom client page that matches the design of your own web site. You can then link or direct your clients to the custom page to join your remote support session. From there, they'll go to the Techinline web site, which will prominently display your company name, logo, company colours and any other design elements you want.
6. Text Chat
   • Integrated text chat between an expert and a client can lower handling time for less complex incidents and will save on phone call costs.
7. Multi-monitor support
   • If the remote computer has multiple monitors, you may see the contents of all of those monitors. Switching monitors is done automatically when either you or the remote user, move the mouse to the other monitor.
8. Reporting Tool
   • You can receive a summary about your past sessions. This summary contains information about the expert's connections to his/her clients. You may export the summary to PDF or Excel formats, and print this information.
9. 128 Bit SSL Encryption
   • All data transferred during a remote desktop session is totally secure and private. There is no session data kept on the Techinline side, so your privacy is kept intact and your communications are secure.
10. Browser-Based Service
    • You don't have to install any software on your PC or your client's. All you and your remote party need is a Web browser; just open it and you're ready to use the Techinline service in seconds.
11. Auto Scroll
    • You'll have to try this feature to realize how comfortable remote sessions have become. It makes your work far more interactive than before! Your remote view follows the movements of your mouse, giving you the freedom to explore the desktop you're connected to.
12. Auto Scale
    • With this feature, Techinline goes further in adjusting screen settings! Remote screen fits the size of your screen. You can view the whole remote screen no matter what size it is.
13. Instant Connection
    • Don't make your clients wait! With Techinline Remote Desktop technology, you'll have your remote user online in less than 30 seconds. No wizards, no endless confirmation dialogue, no hassle at all. Just click and get connected!

Enhancements:

• Drag and Drop File Transfer
• New User Interface
• Simplified Instructions
• Optimized Performance

Requirements: MS Windows 98 or higher, Web browser