Web Help Desk Software for Windows 9.1.21
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Web Help Desk Software for Windows 9.1.21 Ranking & Summary
File size:
79 Mb
Platform:
Vista, Windows
License:
Freeware
Price:
Free
Downloads:
87
Date added:
2009-03-16
Publisher:
Web Help Desk Software
Web Help Desk Software for Windows 9.1.21 description
Web Help Desk Software for Windows 9.1.21 is a wonderful tool which allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based interface and 2-way email integration.
Major Features:
- 100% Web-based Help Desk Software Solution
- Customer Service Web Portal
- Incident & Problem Management
- Email-to-Ticket Conversion
- Asset Life Cycle Management
- Change Management (Approval Workflow)
- Two-Way E-Mail Correspondence
- Service Level Agreement (SLA) Alerts
- Knowledge-base Management
- LDAP / Active Directory Synchronization
- Customer Satisfaction Survey Management
- Reporting Included
- Server Licensed or ASP Hosted Options
- Help Desk Software Integration:
- Apple Remote Desktop
- LANrev Client Manager
- JAMF Casper Suite
- OS X "Screen Sharing" App
- LDAP (Lightweight Directory)
- Microsoft Active Directory
- Email-to-Ticket Conversion
- SMTP, IMAP, POP3
- The Web Help Desk Software: All of the features, none of the hassles.
Enhancements:
- Minor feature enhancements and bug fixes.
Web Help Desk Software for Windows 9.1.21 Screenshot
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Web Help Desk Software for Windows 9.1.21 Copyright
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Version History
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