Web Help Desk Software for Windows 9.1.21

Web Help Desk Software for Windows 9.1.21 is a wonderful tool which allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based interface and 2-way email integration.

Major Features:

1. 100% Web-based Help Desk Software Solution
2. Customer Service Web Portal
3. Incident & Problem Management
4. Email-to-Ticket Conversion
5. Asset Life Cycle Management
6. Change Management (Approval Workflow)
7. Two-Way E-Mail Correspondence
8. Service Level Agreement (SLA) Alerts
9. Knowledge-base Management
10. LDAP / Active Directory Synchronization
11. Customer Satisfaction Survey Management
12. Reporting Included
13. Server Licensed or ASP Hosted Options
14. Help Desk Software Integration:
15. Apple Remote Desktop
16. LANrev Client Manager
17. JAMF Casper Suite
18. OS X "Screen Sharing" App
19. LDAP (Lightweight Directory)
20. Microsoft Active Directory
21. Email-to-Ticket Conversion
22. SMTP, IMAP, POP3
23. The Web Help Desk Software: All of the features, none of the hassles.

• Minor feature enhancements and bug fixes.