BELLEROPHON HD 2.0

BELLEROPHON HD 2.0 is a professional tool to automate many aspects of call management, increase efficiency and allow staff to focus on problem resolution. The solution is easy to deploy, in days, not weeks - and is affordable for organisations that need a quick start in service management.

BELLEROPHON HD is built on the same BELLEROPHON EMS II platform as our more comprehensive enterprise solution,  Organisations that have a helpdesk requirement today can be confident of investing in a solution that can grow as business needs change.

Bellerophon HD Helpdesk software provides the optimum combination of call management automation, functionality and flexibility, delivering a comprehensive help desk solution that satisfies most  Helpdesk requirements right out of the box. Built on Bellerophon (Enterprise Support Platform), BELLEROPHON HD allows the customer to pick and choose the elements of the solution required to meet precise needs.

Unlike other IT support software,  BELLEROPHON HD is non-prescriptive and can be configured to meet additional business processes not strictly defined within a conventional IT Helpdesk environment, thus providing ultimate flexibility. 

Business Benefits:

1. Streamline and automate your customer service requests.
2. Improve customer satisfaction.
3. Increase the productivity of your IT support staff.
4. Lower the cost of your IT support service.
5. Reduce technician training time with a familiar look and feel.
   
6. Easily integrate, out of the box, with many common Network and Desktop management solutions. 

Major Features:

1. Fully-automated call management, prioritization, ownership and audit trail.
2. Fully-automated email integration with shared mailbox support.
3. Resource scheduling and calendaring are standard.
4. Knowledge Base for common problems and solutions. 
5. Full rights management to control the access and use of the solution by technicians and customers. 
   
6. Comprehensive reporting environment with graphics and real-time report options
   
7. Fast and easy to install, configure and deploy. 
   
8. Fully-customizable table schema and user interface
9. Fast to Deploy, Easy to Configure