Eventum 2.2

Eventum 2.2 provides you with a powerful issue tracking system which can allow you to track incoming technical support department requests by a support department and quickly organize tasks and bugs by a software development.

In addition, Eventum is used by the MySQL AB Technical Support team, and has allowed us to dramatically improve our response times.

Major features

1. Allow visitors to sign up with new
2. Eventum accounts
3. Ability to turn this feature off altogether
4. Specify which projects are available for users who create their own accounts
5. Specify which permission level these users are granted
6. Ability to run several projects with the same instance of EventumCreate custom releases, categories and priorities for each project
7. Assign users to specific projects
8. Configure certain projects to allow anonymous posting of new issues
9. Create / Modify / Delete custom issue resolutionsTrack duplicate issues
10. Changes to the duplicated issue are automatically propagated to the child issues
11. Links from/to the duplicated issue from/to the child ones.
12. Integrate your support emails with issues in Eventum
13. Use as many email accounts as you want Associate specific email accounts to projects
14. Create / Modify / Delete canned email responses to automate common tasks of replying to support email
15. Email Routing Interface
16. Email attachments are automatically saved in issue.
17. Control who is authorized to send emails in each issue.
18. Blocked emails are saved as notes for later use.Integration with CVS/SVN
19. Keep a history of all modified files associated with a given issue
20. The CVS module, filename, developer and revision information is savedIntegration with third party tools
21. Ability to view changes between revisionsAbility to view the source of specific revisions of files
22. Time tracking tool allows you to keep your schedule up-to-date in a per issue basis
23. Upload as many files as you want in one go
24. Report as many issues as you want without having to leave the issue report screen
25. PHP 4.1.0 or newer versions
26. PCRE Extension (usually enabled by default with newer PHP versions)
27. Session Extension (usually enabled by default with newer PHP versions)
28. MySQL Extension (built-in support with most PHP distributions)
29. GD Extension
30. MySQL Database Server
    

Requirements:: MySQL Database Server

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