Response Point Service Pack 1.0

Response Point Service Pack 1 (SP1) is a full suite of upgraded features, including seamless VoIP integration. With SP1, its easy to use VoIP service to place external calls.
By connecting to the standard public telephone system (PSTN) via your broadband Internet connection, you can improve the quality of communications while cutting costs.
Other SP1 enhancements include:
- Call status and call history features for visibility of all call activity
- New, advanced call handling options for easy transferring, parking, and dialing
- Upgraded firmware on phones and phone line adapters is available for SP1. - - The upgrade wizard automatically detects and provisions relevant devices
- Direct Inward Dialing (DID) numbers to better connect your employees and customers
- Voice-dial access to free directory assistance
- 64-bit compatibility
Microsoft Response Point 1.0 Service Pack 1 (SP1) introduces new-and-improved features that expand your voice service options, empower the administrator to better manage the system, and enhance the phone system experience for everyday users and callers.
In Service Pack 1, Response Point is equipped with a VoIP gateway that allows you to set up cost-saving VoIP service, offered through Internet Telephony Service Providers (ITSPs). With VoIP service, you can configure direct-dial numbers so that your business can have multiple phone numbers, without the hassle and cost of setting up new analog phone lines. Configure VoIP service, analog service, or a combination of both voice services-in SP1, the choice is now yours.
Response Point Administrator gives you more control over how you manage the system. In this service pack, you can monitor and analyze call activity; upgrade phones and phone line adapters when the hardware manufacturer releases the latest firmware; customize answers to questions that callers frequently ask the Automated Receptionist; restrict access on phones in common areas; and play music for callers waiting in park.
Response Point Assistant improves the overall experience for everyday users and callers. In this service pack, you can click-to-call contacts with just two mouse-clicks; specify the most cost-effective voice service for your contacts; and view in-call and parked-call status, so that you can see whether other users are on or off the phone, and whether any parked calls are waiting to be retrieved.
System requirements:
- Required Software Programs:
- Microsoft Office Outlook
- Windows Address Book (for Windows XP)
- Windows Contacts (for Windows Vista)
- Business Contact Manager
- Recommended Screen Resolution:
- 1024 � 768 or higher