omni customer support 1.0 megaupload h business / commercial software for windows

MIMIC Simulator 9.20 is a special software that is designed for creating a real world lab environment with SNMP simulation. It provides an interactive hands-on lab for quality assurance, development, marketing, sales, evaluation, deployment and training of enterprise management applications. It creates a customizable virtual environment populated with devices like routers, hubs, switches, probes, cable modems and workstations.

The MIMIC Simulator standard package comes with many tools, wizards, ready-to-go libraries and APIs.
1.Tools
MIMICView - User friendly GUI to manipulate the simulations
MIMIC Simulator - Allows the simulation of an enterprise network on a workstation
MIMIC Recorder - Captures a "snapshot" of the device/network and creates the simulations
MIMIC Compiler - Compiles any SMI-based MIB
MIMIC Shell - Tcl-based command-line interface
2.Wizards
MIMIC Wizards provide a user-friendly way to accomplish complex tasks.
Discovery Wizard - Records large networks
Snapshot Wizard - Takes multiple snapshots of a device over time to create more realistic simulations
Trap Wizard - Captures trap sequences and replays them in the simulation
Simulation Wizard - Creates simulations for devices under development
Topology Wizard - Customizes different network topologies
MIB Wizard - Imports and compiles new MIBs
Update Wizard - Updates software/data over the Internet
3.Libraries
MIMIC is pre-packaged with data to quickly setup out-of-the-box virtual labs. It ships with large libraries of simulated devices, networks, and MIBs from the leading networking companies.
4.APIs
You can customize simulations using Tcl, C++, Java and Perl languages to tap in to the full power of the simulator.

Major Features:

1. R&D: Virtual "test network" environment
   Developers can simulate QA test cases or recreate customer environments. MIMIC enhances product reliability by simulating large, complex, multi-vendor network environments, thus ensuring greater product quality and more responsive customer service.
   
2. Sales: Portable product demonstrations
   Marketing and sales can demonstrate network management product capabilities easily, reliably and effectively. MIMIC helps create different network scenarios instantly. It simplifies demo setup, enhance portability, and reduce cost-of-sales.
   
3. Support: Bring back customers environments
   Support staff don't have to visit the customer location and try to reproduce the problem for days. With MIMIC's recording tool, they can record and bring back the customer's environment and work more efficiently.
   
4. Training: Flexible training facility
   Instructors can deliver more effective network management training. MIMIC is a portable enterprise network-in-a-box, enabling students to investigate routine and unforeseen network management scenarios.
   
5. HP OpenView Education and Training group teaches an advanced Network Node Manager course that uses MIMIC Simulator for students that allows them the opportunity to experience common deployment problems. [more]
   
6. Evaluation: More thorough product evaluations
   End-users can easily yet exhaustively evaluate new management products prior to purchase, and customize them after purchase. MIMIC scripts automate testing by simulating network conditions in the virtual MIMIC environment.
   
7. Examples: The following sections show how easy it is to setup a variety of scenarios with the MIMIC Agent Simulator. Notice, all the examples are unretouched actual sessions in our labs using leading Network Management Applications. The agents that these applications are talking to are all simulated using MIMIC. You can click on each image to reveal both a more detailed picture, and commentary about interesting features of the simulation.

SupportCenter is Web 2.0 (AJAX) Helpdesk and Customer Support Software.
It offers very fast, easy to use and intuitive Web interface with a lot of unique features.
SupportCenter can read emails from unlimited number of mail accounts (POP3), sort them into unlimited number of Queues with unlimited number of Rules and to unlimited number of support agents. It can process thousands of emails per hour.
Main features are:
- very fast User Interface (transmitted are just data by Ajax requests, not HTML code)
- free installation by our support team included in price
- unlimited number of support stuff users in price
- multilingual
- knowledge base with suggestion algorythms
- unlimited email accounts
- validating quality of incomming emails, checking if emails exist (avoids sending emails to nonexisting emails)
- powerfull and robust mail parser

Requirements: PHP 4.2.x, Mysql 4.1

Lets suppose you want to create a monthly course on, say, e-mail marketing. The course is to be delivered via email. All you have to do is to simply create the messages containing the course parts. Thats it! FollowUpXpert takes it from there. Anyone interested can now subscribe via email. The course material will then be automatically delivered to that person. And if anyone wants to cancel the subscription, they can do it at any time by sending an email.

Features: unlimited number of autoresponders and messages sent, no banners, no sposor ads, full personalization support (mail merge), supports HTML and plain-text messages, opt-in and opt-out via email, binary attachments, complete control since it runs on your machine, easy integration with web forms (PHP, ASP), configurable closed loop detection (protect your customers), support for regular expressions in message matching criteria, text extraction from incoming emails, full email forwarding support, option to send a message upon receiving opt-in or opt-out request or when sending an automatic reply, reports module, option to forward unhandled messages to one or more email addresses and more.