call center

Terrasoft Call Center Server is a separate module of popular Terrasoft CRM that provides tools for registration and analyzing of incoming and outgoing calls, redirecting incoming calls to selected Terrasoft CRM users, process calls from different contacts according to the established rules.

Call center software is one of the most important aspects of any call help center, being able to track and manage calls can be the key to high customer safisfacation. Our 100% free call center software solution is based on php and the mysql database.

A call center is a place where customers calls are handled by an organization, usually with some amount of computer automation.

Call center refers to the IT function or process applied to support tasks across all operations. A method of Dealing with incoming calls and requests in a customer service environment.

Whats New in This Release:

· A problem with the change password function was fixed to improve the error messages.

An advanced, yet simple-to-use phone answering machine for your voice modem. All the features youd expect are supported: call monitoring and logging, Caller ID with pop-ups and voice alerts, "white" and "black" lists, customizable and personalized greetings, and conversation recording.

Advanced Call Center can send call notifications to your pager and voice messages over e-mail. It can also block certain types of incoming calls, even without Caller ID information. Advanced Call Center provides tight integration with sound cards and doesnt require an extra speaker attached to the modem. Lastly, Advanced Call Center looks just as great as it works!

Advanced Call Center description
Advanced Call Center - simple to use software answering machine Advanced Call Center is a full-featured yet easy-to-use answering machine software for your voice modem.

All necessary functions are supported: Caller ID lets you see and hear who s calling via screen pop-ups, distinctive rings and caller s name announcement with speech synthesis. Black and white list functions filter calls based on caller database, call origin and other parameters.

Youll be able to organize information in phone books map personalized greetings to callers and record conversations.

Advanced features include pager notification, sending call details and voice messages over e-mail, and starting an external fax program when an incoming fax call is recognized.

Tightly integrating voice modem with the sound card, Advanced Call Center offers a feature that leading competitors do not real time voice transfer from telephone line to PC sound system, so you don t need an extra speaker attached to the modem!

Runs as a tray application when idle, uses minimum system resources, and automatically frees the modem for an Internet connection.

In order to be able to receive Caller ID information you have to subscribe to a Caller ID service from your telephone company.

Advanced Call Center has been tested and is compliant with a wide range of modern voice modems, including external and internal (ISA or PCI) modems and Windows modems.

Requirements:

· IBM-compatible personal computer with Pentium or higher processor
· Windows 95 and NT 4 users may need an updated comctl32.dll or Microsoft Internet Explorer 4 or 5.
· Caller ID capable voice modem connected to your telephone line
· Caller ID service from your telephone company
· Sound card and connected speakers recommended


Limitations:

· 30 days trial

Answering Machine for scripting your own professional call center business scripts using a voice modem.

Features Caller-ID, Wave Playback, Wave Recording, Digit Monitoring, POP3 Email Manipulation, Speech Recognition and Synthesis.

With Dialgo Personal Call Center v2.0, you can program your computer to have spoken dialogues over your phone with full bloodied email (Internet) manipulation.

You can connect to the Internet, download and read aloud emails, send auto reply emails or simply use the Call Center as a Caller ID Answering Machine. Dialgo works over regular wave device modems like US Robotics 56K Message Modem.

With its twenty plus script items, Dialgo makes it possible to develop solid and reliable Personal Telephony Call Center Scripts with Fully Integrated Speech Recognition and Speech Synthesis under Microsoft SAPI5.1 Engines. Please look further into this documentation on how to write a simple telephony script for Dialgo.

The major scriptable items are Caller ID Extraction, Digit Monitoring, Wave Playback, Wave Recording, POP3 Email Manipulation, Speech Recognition and Speech Synthesis. Use Activity Report to understand all telephony activities for every session enabled. Works on all Industry Standard Voice Modems.

Full TAPI Source Code is available

A voice telephony software for use with your Windows 95/98/NT computer and voice modem or telephony card. It offers users an easy way to do sophisticated inbound/outbound call management that can be fully integrated with many popular spreadsheet, database, internet, e-mail, and outbound fax applications. Active Call Center includes speech recognition, touch tone recognition, and text-to-speech generation to interact with callers. The software can be fully customized with the use of VB Script and supports Caller ID and multiple lines.

PrettyMay Call Center for Skype (PMCCS) is a 100% software-based call center solution for Skype.

It allows small sized businesses to quickly and affordably implement a Skype PBX (aka PABX) system with auto-attendant, interactive voice response (IVR), extension transferring, call recording and personalized voicemail capabilities - and a lot more as well.

In current Enterprise Edition, it can support up to 30 concurrent Skype or Skypein lines without any extra hardware required.

Features:
1).Simultaneous Skype or SkypeIn lines supported.
2).Visual Call-Flow Menu Builder
3).Interactive Voice Response
4).Call Recording
5).Call Transfer
6).Internal Call Transfers between Agents/Staff Members
7).Call flow - set your opening hours
8).Skills-based routing options
9).Call Queueing
10).Music/information on hold
11).Personalized voice mailboxes and greetings
12).Call history management
13).Free lifetime upgrades

PrettyMay Call Center for Skype description
100% software-based call center solution for Skype Call Center for Skype is a 100% software-based call center solution for Skype.

PrettyMay Call Center for Skype lets medium and small businesses quickly and affordably implement Skype PBX system with auto-attendant, IVR, call recording, personalized voicemail capabilities, extension transferring and much more. With it, you can setup your Skype as an IVR system.

PrettyMay Call Center for Skype can support up to 30 concurrent Skype or Skypein lines without any extra hardware required.

As one Skype instance only can handle one incoming call at the same time, PrettyMay Call Center launches multiple Skype instances at the same PC to support multiple concurrent calls.

For instance, if you want PrettyMay Call Center to handle 3 incoming calls at the same time, PrettyMay will launch 3 Skype instances, you just need to login with the same SkypeID on 3 Skype instances.

Each Skype instance represents one line, and PrettyMay CCS use each Skype instance to handle incoming calls respectively without interrupting other Skype instances.

Here are some key features of "PrettyMay Call Center for Skype":

· Up to 30 concurrent Skype or Skype lines supported.
Up to 30 calls from Skype or Skypein lines can be respectively served simultaneously. Without any extra hardware required.

· Visual Call Flow Builder.
Creating a call flow with Visual Call Flow Builder is as simple as clicking, dragging and dropping function block form, interconnecting the form with arrows, and configuring properties for each block, with it, you can view and modify caller menus and their associated actions.

· IVR - Interactive Voice Response.
PrettyMay CCS includes IVR (Interactive Voice Response) functionality that enables call centers to automate routine inbound call tasks. For instance, automated message can be recorded and played to the inbound call like " Press 1 for sales, Press 2 for service ". IVR enables calls to be routed to the appropriate extension without human intervention.

· Call Recording.
With this feature, all calls between callers and Agents can be recorded, and saved as .mp3 or .wav files. You also can select the percentage of the calls for extension to be recorded optionally.

· Call Transfer.
A call can be transferred to the appropriate extension depend on the call flow configured in Visual Call Flow Builder. A Extension can represent one or a group of Skype name(s) or Phone number(s). For instance, The Extension represents a support department which is consist of 10 support staff (Skype names or telephone numbers), the call will be transferred to one person whose Skype or telephone is available in that 10 support staff. Also A extension can represent a person such as "Project Manager".

· Transfer calls between Agents
With this feature, one Agent can transfer a call to another Agent who is in its the contact list, for instance, a sale person want to transfer the call to a technical person while he/she is in a call with a customer. then this feature will be useful.
(Note: The Agent who want to transfer a call to another agent need to have PrettyMay Voice Plugin for Skype - Business version installed in its computer. because only if PrettyMay Voice Plugin for Skype - Business version is running on its computer, he/she can use it to send the transfer call command to PrettyMay Call Center for Skype, then PrettyMay Call Center for Skype will operate the transfer. Check More details...)

· Skills-based routing.
Agents can be assigned different skilled level (high, normal, low¡ etc) which determines the prior of the Agents to receive the incoming calls.

· Call Queuing.
Call Queuing is a way to prevent calls from being dropped when your agents are occupied with other customers. With it, you can ensure that your customers will always have the opportunity to speak to a live operator rather than being required to leave a voicemail.
And your agents will receive the notification when there is a customer in the waiting queue.

· Music/info on hold.
Improving your company image can be as easy as playing a little music. While callers are waiting to be connected to an extension, they can listen to music or a recorded message. Choose music from a wide variety of interesting titles, or generate excitement with a promotional message.

· Personalized Voicemail Inbox and Greetings.
Each Extension can be assigned to its personalized voicemail inbox and greetings, and the voicemail will be forwarded to respective email as the attachment when it is available.

· Caller track history management.
All callerss roadmap in the call flow chart can be recorded by PrettyMay CCS, the info includes callers Skype account/phone number, agents Skype account/ phone number pick up the call, call duration, timestamp of the call, etc.

· Free upgrade for life.


Requirements:

For one concurrent line to be supported:
· Intel Pentium III Processor or higher
· 256MB RAM or higher

For 2-5 concurrent lines to be supported:
· Intel Pentium 4 3.0Ghz or higher
· 512MB RAM or higher

For 6-10 concurrent lines to be supported:
· Intel Dual-Core 2.8GHZ or higher
· 1GB RAM or higher

For 10+ concurrent lines to be supported:
· Intel Xeon MP+
· 2GB RAM or higher


Note: Only Windows XP supports multiple concurrent lines

Limitations:

· 15-day trial
· The maximum duration per session is 30 minutes.

Clear Focus Call Centre is the first completely free multi-user call centre software and its available on the market today.

This is a fully functioning standalone product with no time expiry, limitations or costly licensing.

Clear Focus is designed with the SME in mind and offers various deployment options depending on the size of your call centre.

Additionally its multi-user capabilities allow you to track an individual users performance, and using the lead time report you can track how your are performing as a department.

This powerful software can be used on all versions of Windows® running .Net 2.0® and is available for download today.

Here are some key features of "Clear Focus Call Centre":

· Reporting Tools
· Multi-User System
· Data Export To Microsoft Excel

Phone recorder and Voice Mail center: Phone Call RecordWare 1.0 - Professional Edition is a software allows you recording many hours of phone calls and save them into professional log. also, Call RecordWare 1.0 - Professional Edition supports with full answering machine features. general point: Automatically records incoming calls, Records outgoing calls, Complete Answering machine software, Professional calls log, Adding remarks, flags and priority for each call, Display of voice and speech, while a call is incoming, and when it ends, Controls the call- allows total control over an incoming call, An advanced voice mail - allows access to your calls list from any external phone, a personal web-site: allows access to your calls list using any internet browser, Forwarding details of incoming recorded calls and messages to your e-mail, Forwarding details of incoming recorded calls and messages to a program on your computer, Save messages into common wave formats, Compressing hours of recorded calls and messages on a minimum of disk space (up to 1 KBps), Silent identification, Cut the silent section from the message, Caller ID- Tapi or Comm based, Presents the call on display including caller name caller number and picture, Blocks unwanted phone calls, a personalized unique answering mode (activating different options for each contact) Contacts list - a personalized answering mode and a different alert sign for each contact, Create greetings with Speaker or TTS 5.1, Dialer - makes the outgoing phone call directly from your PC, Powerful search, Advanced and user-friendly graphic interface, Registration log for all calls and events, Runs as a service.
You don have to buy it...try it!

Call Xentra description
Call Xentra is built to handle incoming calls, out going calls, display caller name and photo on the screen Call Xentra is built to handle incoming calls, out going calls, display caller name and photo on the screen.

Register all calls in caller history, send and receive SMS, auto send SMS on scheduled date and time, auto reply to incoming SMS, bulk SMS, detailed reporting, keeping track of conversation etc. Lots of amazing features required by any call center.

This software works with any GSM modem or GSM Mobile Phone which supports caller ID and which can be programmed with the computer. We recommend iTegno GSM Modem though our software works with latest Nokia and Sony GSM mobile phones. The software is multiuser.

Here are some key features of "Call Xentra":

· Can receive incoming call.
· Caller identity like number, name, city, photo etc. is displayed on the screen as soon as call comes.
· Operator can either take the call or cancel the call.
· New callers can be saved in the address book.
· Can handle out going calls.
· Operators can dial to any number from address book or can dial to a new number.
· All calls (incoming and out going) are registed in the caller history.
· If call is not picked up by the operator, it is indicated as the missed call and displayed seperately in the missed calls list.
· Software works with any GSM modem which supports caller ID. Though our software works with latest Nokia and Sony GSM mobile phones, we recommend iTegno GSM modem.
· Software handles incoming SMS as well as sends out SMS to any mobile number.
· It has seperate Inbox, Outbox and Sent Items folders.
· SMS can be forwarded to any other numbers.
· SMS can be replied to the sender.
· Auto reply facility can be configured by which software will automatically reply to the incoming SMS based on the SMS contents. Unlimited auto reply criterias can be configured.
· Bulk SMS facility allows to send bulk SMS to hundreds and thousands of mobile numbers.
· For bulk SMS, numbers can be selected from the address book or it can be imported from external source like TXT file, MS. Access file or Excel file.
· Personalised SMS can be sent to the numbers from the address book.


Requirements:

· Printer (for printing reports)
· GSM Modem with caller ID support