contact center

LIVECHAT Contact Center is a customer service solution. With chat button placed on the website, visitors without installing any software receive simple & quick access to live chat with customer service representatives or sales support. Agent has got even more functionalities- personal and automated chat invitation, web traffic monitoring and visitor information page are just basic features to start with. Application includes search engine icons to make easy recognizing referring website, the possibility of setting up link shortcuts and canned answers and also allows to transfer the customer between different agents without losing chat history. LIVECHAT Contact Center allows multiple conversations with customers, partners and employees at the same time. Also, more advanced users will appreciate the feature of tracking chat conversion in Google Analytics, calendar with Google Calendar and MS Outlook synchronization and departaments and rights management. Shared chat history and the fact, that every agents activity is later reflected in the statistics system, make LIVECHAT Contact Center useful tool in online sales and support. The application fills the gap between phone and email communication. Customers and web visitors receive free and instant access to the needed information, while the agents can provide support up to 5 times more effective than on the phone, capturing customers directly on the website and guiding them through the sales process. If needed, the application allows agent to take over customer s desktop if he agrees to it. All the data transmission in Contact Center is processed with SSL encoded protocol, what guarantees top security level and safe communication channel in the company.

Contact+ is a database for visually impaired and low vision persons.

The main interface for Contact+ can be resized to almost any size you want. Click and drag the lower right corner of the main form window and the entire form, including the font size, gets larger and smaller to fit your visual needs.

Terrasoft Call Center Server is a separate module of popular Terrasoft CRM that provides tools for registration and analyzing of incoming and outgoing calls, redirecting incoming calls to selected Terrasoft CRM users, process calls from different contacts according to the established rules.

Contact-ing Lite is a Home Screen Contact Solution that allows you to view your Contacts using Photos. See just how convenient it becomes to access you most commonly used Contacts in a visual way. Dial or View the contact without having to open some bulky application and page through all of your contacts.

"Youve Seen it on the Treo, now have the same convenience on your Windows Mobile Standard Device!"

Here are some key features of "Contact-ing for Smartphone":

· Compatible with Pocket Outlook WM5+ Photos
· Open the Contact or Directly Dial, Email, or Visit the Website of your Contacts
· Open in Small or Large Mode
· Show the Names of the Contacts
· Right, Center, or Left Justify the Images
· No Slow Animations or Confusing Interactions.
· Designed with Custom Home Screen Designers in Mind
· Small Footprint

Whats new in this release:

· Fix Problem where if use Display Contact the Home Screen would lock
· Border Display XML Setting
· Max Count of Images XML Settings
· Appointment Plugin in Contacting Theme

In today s fast-paced global economy, time is money, and companies
need to do more to stay competitive. By reducing the time an employee
spends doing small tasks such as faxing, they are able to stay ahead of the competition by concentrating on more important daily functions.

Leveraging the power of current technology, Silex Cubed ipFax Center
works together with Microsoft® Windows® to provide a fast, effective fax protocol that allows employees to fax several documents from any
application with the click of a button. Companies that choose Silex Cubed solutions for network faxing can deliver documents faster, thereby
improving their competitive advantage by allowing employees to fax more
documents with less wait time.

Silex Cubed ipFax Center is also ideal for personal/home use. IpFax Center has a basic, easy to use interface that gives virtually anyone the ability to use ipFax. Visit ipFax Online for more information or email me at info@silex3.com.