customer support software
Chat Customer Service Software 2.5.6
Customer service live help chat support software for web site. more>> Customer service software, with the live help support to increase sale of your website. Easy to use. Perfect for web operator and sales representant. You can upgrade this version to your needs. This CRM is the tool to lower your marketing cost.<<less
Xbox Game Support Updates 2
Xbox Game Support Updates brings you a very useful update which enables your Xbox 360 video game console to play an array of games from your original Xbox video game console. more>> <<less
Customer Contact 6.0
Customer Contact is a customer relationship management tool, designed for sales people with a minimum understanding of computers without compromising the versatility of the program more>>
Customer Contact 6.0 is a customer relationship management tool, designed for sales people with a minimum understanding of computers without compromising the versatility of the program. An easy to use interface allows for simple understanding of all functions within the program.
The developer of Customer Contact has over 20 years of sales and marketing experience in the chemical industry with 10 years of software development as a hobby. The program has been tested and tried in a network environment and is fully functional.
Major Features:
- The program has been designed with a "Click 'n Go" approach, thereby eliminating the need for a lengthy learning curve.
- Customer Contact uses context sensitive help for each field. Therefore, the user is never at a loss as to what to enter or what to do.
- Customer Contact can be tailor-made to your requirements.
- Customer Contact is completely free of charge.
Requirements:
- Microsoft Windows 2000, XP, Vista or Windows 7
- Microsoft Office 2003 or 2007
CustomerReach 3.0
Provide live chat on your web site. Monitor web site activity in real-time and invite visitors to chat with you. Increase sales and enhance customer support by providing a live person to chat with vis more>>
Provide live chat on your web site. Monitor web site activity in real-time and invite visitors to chat with you. Increase sales and enhance customer support by providing a live person to chat with visitors while interest is high.
Learn how visitors are using your site. Track the keywords that brought the visitor to your site and use geolocation to view the location of the visitor and improve the effectiveness of your advertising.
Visitors on your web site do not need to download any software to chat with you.
While chatting, your spelling is automatically checked. You can use QuickText to send quick responses to commonly asked questions. You can also chat with a supervisor or other agent during a chat with a visitor. Multiple agents can be on a chat and, when a supervisor is in a chat, messages from the supervisor will not be visible to the visitor. Surveys can be created to capture additional information from visitors. Chats can be secured with 128-bit encryption.
The live chat buttons and visitor chat window are fully customizable. You can add your logo, change the layout, graphics and colors to integrate with your web site. You can also display your picture during a chat for a more personal touch. For advanced functionality, CustomerReach supports plug-ins allowing you to extend CustomerReach or integrate with other systems.
During after-hours, visitors can leave a message for you or you can configure CustomerReach to display a custom Web page.
CustomerReach is easy to setup - simply paste the CustomerReach tags onto your web pages.
CustomerReach is available as a server or hosted solution. Free trial. Free live chat version is available.
Quality Management Software 4.89.2
The Lean Machine Toolbar to support The Lean Machine quality and material management software. The Lean Machine provides 27 integrated modules that include document control, corrective actions, more>>
The Lean Machine Toolbar to support The Lean Machine quality and material management software. The Lean Machine provides 27 integrated modules that include document control, corrective actions, quality audits, supplier quality, non conforming materials, customer complaints, inventory control, purchase orders, work orders, inspections, training, internal e-mail, strategic planning, project management, metrics, sales orders, employee management, surveys, meetings and reviews, employee evaluations.<<less
Live Chat Software 4.0.0.3
Chat Stat offers free 2-way live chat with your website visitors, free MovingGraph website statistics, and free live chat messaging support for AIM, ICQ, Yahoo, MSN, Jabber, GoogleTalk, Skype, and Skype Voice Over IP. Chat Stat also breaks new ground by being the first Live Chat software that can use the Skype VOIP protocol to "call back"? customers. Chat Stat has TRUE multi-site live chat support and EBAY auction live chat support. Chat Live! more>>
Live Chat Software 4.0.0.3 is a powerful software in which by combining Live Person (Live Chat Software), Trillian (IM Aggregation), Webtrends (Analytics), and Skype (VoIP) all into one program, a new live chat program has been created that can do things that none of these single applications could.
The four functions of Chat Stat can be managed from a single, small footprint, instant messenger like interface that is just like your favorite messenger, and you will probably already know how to use it!
Live Chat software could not be easier. Now you can monitor, visually co-browse, engage, and CHAT LIVE with people who are visiting your website in real time! ChatStat offers free 2-way live chat with your website visitors, free MovingGraph website statistics, and free live chat and instant messaging protocol support for AIM, ICQ, Yahoo, MSN, Jabber, Google Talk, Skype, and Skype Voice Over IP.
ChatStat also breaks new ground by being the first Live Chat software that can use the Skype VOIP protocol to call back customers. ChatStat also has TRUE multi-site live chat support and EBAY auction live chat support.
Language Translation live chat is available in 16 Languages. Control of your live chat icons and pop up live chat request. Our most popular live chat features include; auto chat Starter, full screen live chat mode, and operator live chat quantity and productivity graphs, "GridView" full screen mode and a fully network aware call center system.
ChatStat allows you to have up to two free operators and provides everything you need to chat live with your customers within minutes of downloading the free live chat software. Live Chat for your website. Installs in 5 minutes. Chat live with your visitors!
Major Features:
- Website abandonment is a common term which describes a web visitor who comes to a website ready to buy and then leaves without buying. This happens for a number of reasons, a main factor being that the customer isn't sure if your product is the right fit for them. Live chat software allows you to reach out to web visitors before they get frustrated, answer their questions, and increase your conversion rate by as much as 20%! Simply put, you get more profits on your advertising dollars and more valuable website traffic.
- Reduce operating costs by making our affordable live chat software your primary tool for sales and customer support. You don't need to pay out the nose for minute-by-minute rates, 800 numbers, or call center operators who can only help one customer at a time. ChatStat lets your operators engage in unlimited chats with as many visitors at a time as they can handle! Give your customers fast, affordable assistance whenever they need it!
- Live Chat Software will allow you to contact your customers, and for them to contact you. ChatStat allows you to be there for your customer, answer their questions, or direct them to the product they are searching for. With Live Chat, you will sell more products, and have happier customers. You can also use ChatStat to communicate with buddies on any of the supported IM clients (AOL, ICQ, Yahoo, MSN, GoogleTalk, Jabber, and Skype) using a familiar instant messenger interface.
- All New Features,
- All New Interface
ReplyButler Textlib Software Support 1.0
ReplyButler Textlib Software Support is created to give users the support of answering your support e-mails faster with these canned texts for Outlook. more>>
ReplyButler Textlib Software Support 1.0 is created to give users the support of answering your support e-mails faster with these canned texts for Outlook. 55 texts modules make your start easy. Each text is available in 2 languages, perfect for your international Outlook helpdesk to relieve your e-mail overload. Matching text modules are automatically suggested or can be chosing from a menu structure directly in Outlook. No external clipboard utilities or clipboard extenders required. When inserting a text, automatically the text with the language matching the e-mail's language is inserted. The text module collection can be expanded with your personal texts and thus be configured to match your company's helpdesk. The text collection provides text templates for press inquiries, lost registrations, bugfixes, installation problems (DirectX, Java, ...), marketing templates and lots of other texts that are useful for the software support.
Major Features:
- Save 5 minutes on each customer e-mail.
- Use canned texts (boilerplates) directly in Outlook
- Let ReplyButler write the name phrases ("Dear Mr. Miller")
- Jump-start your helpdesk productivity with 110 ready-made canned texts
- Deliver a better impression.
- Never mistype a name again
- Never forget an attachment again
- Answer e-mails faster
- Write it perfect once, use it many times
Requirements:
- Windows 7, Vista, 2003, XP, 2000 or NT
- Outlook 2007, 2003, XP, 2002 or 2000
SupportSmith Free 1.5.9
SupportSmith provides Remote Control and Live Customer Support from anywhere to anywhere. It also extends MS Remote Desktop and Remote Assistance with SSH/2 AES 128-bit encryption and firewall-friendl more>>
SupportSmith offers a suite of support tools to allow for the best interaction with the client and internal users, such as chat, file transfer and remote control. SupportSmith also complements the functionality of Microsoft Remote Desktop and Microsoft Remote Assistance, allowing them to quickly and safely establish the connection between computers located behind firewalls and NAT routers. This will save consultants, system administrators and technical support providers time and money in training and development.
SupportSmith gives you:
* MS Remote Desktop
* Desktop Sharing
* Presentation facility
* Live Customer Support
* File Transfer
* Remote Shell
* Chat
It also:
* enhances Microsoft Remote Desktop, Microsoft Remote Assistance software.
* doesnt require network configurations.
* provides unparalleled security.
Free for Personal Use
e.Support 2.20 Beta
This new release of e.Support makes it possible for youto request technical or customer support from over1,000 companies in the e.Support database via modem orInternet connection. You can send Problem more>>
Instant Housecall Remote Support 4.6
Deliver Remote Support to your clients from anywhere, thru firewalls in seconds more>>
Instant Housecall Remote Support 4.6 is known as an award-winning remote support suite which supports you to securely view and control your customers PC from anywhere through firewalls in seconds.
With no port forwarding and no dynamic IPs to worry about, you can deliver service from your office, house, customer site, and Internet cafe without pre-installing software. Instant Housecall is highly customizable, boasts powerful features, and is remarkably easy to use. Increase sales, expand your market reach. Deliver service anywhere in the world.
Major Features:
- Accelerate Problem Resolution. Diagnose problems instantly from remote. Deliver support faster than the competition
- Eliminate Travel. No more time-consuming and costly on-site visits. Free yourself from back-and-forth support calls and e-mail chains. Provide support anywhere in the world from remote
- Use Powerful Tools. Reboot into safe mode, transfer files, perform remote diagnostics and more. Work remotely from anywhere and wow your customers
- Work securely through firewalls. No firewall changes, router and NAT issues, or port forwarding. Its fast and easy, every time
- Bulletproof security. Remote access is temporary and by invitation-only. SSL encryption keeps personal information safe
- Truly On-Demand. No need to schedule remote support sessions or book appointments. No IPs to type or codes to remember.
- Integrated session history and notes. Keep track of past sessions. Review session notes and history. Share knowledge with anyone on the Instant Housecall network
Enhancements:
- New user interface;
- Free Edition and Business Edition merged into single program;
- Paid business edition upgrade available.
Requirements:
- Internet connection.
Internet Cafe Management Software 6.2.4
Free Internet Cafe Management Software, IncaMS is Complete and Comprehensive! more>> Free Internet Cafe Management Software, IncaMS is Complete and Comprehensive! IncaMS Supports PostPaid and Prepaid Customers. IncaMS Supports up to 50 Terminals and a Cash Sale. IncaMS has an Integrated Stock System with Barcode scanning capabilities. We included a Client Editor, so you are able to completely customize the look of the client window displayed on the terminals. The Client Editor is easy to Use and is installed with IncaMS.<<less
Incams support prepaid and postpaid customers, with ... customers with full kiosk and till support. IncaMS records all transactions for futureLicense:Freeware
Customer Service NicheBooklet 1.0
Customer Service NicheBooklet gives users a useful framework which lets you create products that reflect your style, personality or voice. more>>
Customer Service NicheBooklet 1.0 gives users a useful framework which lets you create products that reflect your style, personality or voice.
Major Features:
- Create articles that are truly private label articles in 15 minutes or less.
- Develop niche-specific e-mail courses, workshops or training materials.
- Create e-reports and e-books you can sell, offer as a free download or even add as a bonus to a product you're already selling.
- Populate your blog(s) with niche-specific content.
- Create content you can use even for print newsletters, booklets, brochures, direct mail and handouts.
Windows Support Tools SP2
windows support tools for Microsoft Windows XP more>> The Windows Support Tools for Microsoft Windows XP are intended for use by Microsoft support personnel and experienced users to assist in diagnosing and resolving computer problems.<<less
ChatStat Customer Interaction System 3.0.0
Chat with your sites visitors, see stats, IM more>> A completely NEW approach to live chat! Using an instant messenger interface allows you to take back your desktop while still being able to provide live chat support to your customers! Not only that, but you also can get statisitcs about your site, your operators, and your sales. All this, and you also can talk to all your friends today on the top 7 insant messenger systems out there. Now you can TALK with people who are visiting your website! ChatStat offers free 2-way live chat with your website visitors, free MovingGraphTM website statistics, and free instant messaging protocol support for AIM, ICQ, Yahoo, MSN, Jabber, GoogleTalk, Skype, and Skype Voice Over IP. ChatStat also breaks new ground by being the first Live Chat software that can use the Skype VOIP protocol to ?call back? customers. ChatStat also has TRUE multi-site live chat support and EBAY auction support. NEW! Language Translation is now available! 12 Languages. NEW! Complete control of your chat icons and pop up chat request!.<<less
support to your customers! Not only that, but you also can get statisitcs about your site, your ... ChatStat also breaks new ground by being the first Live Chat software that can use the Skype
Venatek Customer Knowledge 1.0.60
Venatek Customer Knowledge is released as a simple yet effective customer support tool which is used to store customer information and to track and resolve customer issues. more>>
Venatek Customer Knowledge 1.0.60 is released as a simple yet effective customer support tool which is used to store customer information and to track and resolve customer issues.
The database of customer issues is also designed to be used as a company knowledge base. Supporting documentation such as Word documents or screenshots may be attached to the knowledge base records. These are stored in the SQL Server database and are accessible to your customer support organization.
This application is written entirely in Microsoft Visual Studio 2005 C# .Net. The database back end is SQL Server. This application is written on a robust multi-tier architecture suitable for a large multi-user deployment. This application is easily extensible and customizable.
Enhancements: Adds export functionality and limited printing capability.
Requirements: Windows 2000/XP/2003 Server/Vista
