customer support
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Customer Contact 6.0
Customer Contact is a customer relationship management tool, designed for sales people with a minimum understanding of computers without compromising the versatility of the program more>>
Customer Contact 6.0 is a customer relationship management tool, designed for sales people with a minimum understanding of computers without compromising the versatility of the program. An easy to use interface allows for simple understanding of all functions within the program.
The developer of Customer Contact has over 20 years of sales and marketing experience in the chemical industry with 10 years of software development as a hobby. The program has been tested and tried in a network environment and is fully functional.
Major Features:
- The program has been designed with a "Click 'n Go" approach, thereby eliminating the need for a lengthy learning curve.
- Customer Contact uses context sensitive help for each field. Therefore, the user is never at a loss as to what to enter or what to do.
- Customer Contact can be tailor-made to your requirements.
- Customer Contact is completely free of charge.
Requirements:
- Microsoft Windows 2000, XP, Vista or Windows 7
- Microsoft Office 2003 or 2007
Download (20.6MB)
Added: 2009-09-07 License: Freeware Price: Notavailable
downloads
CustomerReach 3.0
Provide live chat on your web site. Monitor web site activity in real-time and invite visitors to chat with you. Increase sales and enhance customer support by providing a live person to chat with visitors while interest is high. Learn how visitors are using your site. Track the keywords that brought the visitor to your site and use geolocation to view the location of the visitor and improve the effectiveness of your advertising. more>> <<less
Download (3.5Mb)
Added: 2009-03-16 License: Freeware Price: Free
40 downloads
Other version of CustomerReach
CustomerReach - Increase sales and enhance customer support by providing a live person to chat with vis. CustomerReach. Provide live chat on your web site. Monitor web site activityPrice: $0.00
License:Commercial
License:Commercial
e.Support 2.20 Beta
This new release of e.Support makes it possible for youto request technical or customer support from over1,000 companies in the e.Support database via modem orInternet connection. You can send Problem more>>
This new release of e.Support makes it possible for youto request technical or customer support from over1,000 companies in the e.Support database via modem orInternet connection. You can send Problem Reports, How To Questions, Requests for Info, Product egistrations and Customer Feedback to all your favorite software, hardware and Internet Service Provider vendors. If you want to contact a company and dont see it on thevendor list, you can enter the companys name and emailaddress, and e.Support will deliver your request for you.
<<less Download (1400K)
Added: 1997-03-31 License: Freeware Price:
4591 downloads
SupportSmith 1.5
provides remote assistance & remote access more>> SupportSmith is an integrated platform that provides Remote Assistance and Remote Access to another desktop with no network barriers. This means you can safely and instantly connect to any other PC over the internet, giving you unlimited access to provide and give customer support, chat, transfer files and even give presentations remotely.<<less
Download (list)
Added: 2008-11-06 License: Freeware Price:
373 downloads
Windows Support Tools SP2
windows support tools for Microsoft Windows XP more>> The Windows Support Tools for Microsoft Windows XP are intended for use by Microsoft support personnel and experienced users to assist in diagnosing and resolving computer problems.<<less
Download (info)
Added: 2008-11-10 License: Freeware Price:
347 downloads
Venatek Customer Knowledge 1.0.60
Venatek Customer Knowledge is released as a simple yet effective customer support tool which is used to store customer information and to track and resolve customer issues. more>>
Venatek Customer Knowledge 1.0.60 is released as a simple yet effective customer support tool which is used to store customer information and to track and resolve customer issues.
The database of customer issues is also designed to be used as a company knowledge base. Supporting documentation such as Word documents or screenshots may be attached to the knowledge base records. These are stored in the SQL Server database and are accessible to your customer support organization.
This application is written entirely in Microsoft Visual Studio 2005 C# .Net. The database back end is SQL Server. This application is written on a robust multi-tier architecture suitable for a large multi-user deployment. This application is easily extensible and customizable.
Enhancements: Adds export functionality and limited printing capability.
Requirements: Windows 2000/XP/2003 Server/Vista
Download (62.4MB)
Added: 2007-10-31 License: Freeware Price:
downloads
ManageEngine SupportCenter Plus 7
ManageEngine SupportCenter Plus is a complete web-based Customer Service & Support Software offering Trouble Ticketing, Account & Contact Management, SLA Management & Knowledge base in one low-cost, easy-to-use package for superior Customer Support. more>>
ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.
Trouble Ticketing
Automatically convert the emails sent to Help Desk into trouble tickets or enable your end users to submit support requests (trouble tickets) from anywhere, anytime using just a browser.
Self-Service Portal
Reduce call volumes with a Web-based self service portal where customers can search the knowledge base, submit a request or check the status of their open requests.
Customer Case Tracking
A robust and easy-to-use help desk that helps organizations automate their customer support processes to deliver consistent, reliable and superior service to their customers.
Knowledge Base
Empower your Support Reps with easy access to answers with a web-based searchable knowledgebase and enable faster problem resolution.
SLA Management
Improve customer satisfaction with defining proper service level agreements, monitoring SLA compliance and escalating SLA violations.
Account & Contact Management
Track and manage all your customer accounts and their contact information, and thereby improve customer relationships.
Product Catalog
Empower your support reps with instant access to all customer product information as well as allow customers to track and manage details of the products they have purchased.
Customer Service Reports
Requests that are open, closed or overdue at any instant of time, the SLA violations that had happened, which customer or Organization is sending the most number of requests & who is attending to the requests can all be known from the readymade reports generated by SupportCenter Plus.
System Requirements: P III 1Ghz & more, 256 MB RAM
Enhancements: Service Management,SLA/Contracts Management, Business Rules/Work Flow, Self Service Portal, Account & Contact Management
<<less Download (32.81MB)
Added: 2009-06-16 License: Freeware Price: $0
24 downloads
Other version of ManageEngine SupportCenter Plus
AdventNet Inc - & Knowledge base in one low-cost, easy-to-use package for superior Customer Support. ManageEngine SupportCenter PlusPrice: $0
License:Freeware
License:Freeware
resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.It has Self-Service Portal & Product Catalog that makes CustomerPrice: $0.00
License:Freeware
License:Freeware
Button Artist 1.1
With Button Artist you can easily create buttons for your website or multimedia presentation. It includes a special feature that simplify the process of exporting buttons, you can export many buttons more>>
With Button Artist you can easily create buttons for your website or multimedia presentation. It includes a special feature that simplify the process of exporting buttons, you can export many buttons you wish within seconds, youll have much less work with this tool. This program is completely free, but full customer support is offered.
<<less Download (979K)
Added: 2000-10-13 License: Freeware Price:
3333 downloads
SupportSmith Free 1.5.9
SupportSmith provides Remote Control and Live Customer Support from anywhere to anywhere. It also extends MS Remote Desktop and Remote Assistance with SSH/2 AES 128-bit encryption and firewall-friendl more>>
SupportSmith is an integrated platform that provides Remote Desktop access and Live Customer Support, establishing secure SSH/2 AES 128-bit encrypted connections between computers, passing through NATs, firewalls and proxies.
SupportSmith offers a suite of support tools to allow for the best interaction with the client and internal users, such as chat, file transfer and remote control. SupportSmith also complements the functionality of Microsoft Remote Desktop and Microsoft Remote Assistance, allowing them to quickly and safely establish the connection between computers located behind firewalls and NAT routers. This will save consultants, system administrators and technical support providers time and money in training and development.
SupportSmith gives you:
* MS Remote Desktop
* Desktop Sharing
* Presentation facility
* Live Customer Support
* File Transfer
* Remote Shell
* Chat
It also:
* enhances Microsoft Remote Desktop, Microsoft Remote Assistance software.
* doesnt require network configurations.
* provides unparalleled security.
Free for Personal Use
<<lessSupportSmith offers a suite of support tools to allow for the best interaction with the client and internal users, such as chat, file transfer and remote control. SupportSmith also complements the functionality of Microsoft Remote Desktop and Microsoft Remote Assistance, allowing them to quickly and safely establish the connection between computers located behind firewalls and NAT routers. This will save consultants, system administrators and technical support providers time and money in training and development.
SupportSmith gives you:
* MS Remote Desktop
* Desktop Sharing
* Presentation facility
* Live Customer Support
* File Transfer
* Remote Shell
* Chat
It also:
* enhances Microsoft Remote Desktop, Microsoft Remote Assistance software.
* doesnt require network configurations.
* provides unparalleled security.
Free for Personal Use
Download (4486K)
Added: 2008-04-13 License: Freeware Price: $0
560 downloads
Other version of SupportSmith Free
that provides Remote Desktop access and Live Customer Support, establishing secure SSH/2 AES 128-bit encrypted connections between computers, through NATs, firewalls and proxies. SupportSmithPrice: $0.00
License:Freeware
License:Freeware
Charter Cable Promos 1.0
Charter Cable Promos. We offer the best Charter Cable deals on the internet. Save money on digital cable tv, phone, and broadband internet service. Charter Digital Cable Television, Broadband, and Digital Phone Deals. more>>
Charter Cable Promos. We offer the best Charter Cable deals on the internet. Save money on digital cable tv, phone, and broadband internet service. Charter Digital Cable Television, Broadband, and Digital Phone Deals. Why bundle your telephone, broadband, and entertainment services into one bill with Charter? By combining all three services together Charter can provide customers an incredible low price that no company can compete with. Not only do you spend less, but by uniting internet, telephone, and cable television services Charter can deliver the latest technology and the highest rated customer support without increasing rates.<<less
Download (1.48MB)
Added: 2009-10-20 License: Freeware Price:
downloads
ChatStat Customer Interaction System 3.0.0
Chat with your sites visitors, see stats, IM more>> A completely NEW approach to live chat! Using an instant messenger interface allows you to take back your desktop while still being able to provide live chat support to your customers! Not only that, but you also can get statisitcs about your site, your operators, and your sales. All this, and you also can talk to all your friends today on the top 7 insant messenger systems out there. Now you can TALK with people who are visiting your website! ChatStat offers free 2-way live chat with your website visitors, free MovingGraphTM website statistics, and free instant messaging protocol support for AIM, ICQ, Yahoo, MSN, Jabber, GoogleTalk, Skype, and Skype Voice Over IP. ChatStat also breaks new ground by being the first Live Chat software that can use the Skype VOIP protocol to ?call back? customers. ChatStat also has TRUE multi-site live chat support and EBAY auction support. NEW! Language Translation is now available! 12 Languages. NEW! Complete control of your chat icons and pop up chat request!.<<less
Download (6.4MB)
Added: 2008-09-07 License: freeware Price:
412 downloads
Other version of ChatStat Customer Interaction System
support to your customers! Not only that, but you also can get statisitcs about your site, your ... customers. ChatStat also has TRUE multi-site live chat support and EBAY auction supportLicense:Freeware
ChatStat Customer Engagement System 2.5.0.1
With ChatStat, you can talk directly with your websites visitors. Our program offers you the ability to proactively start conversation with visitors and track the results. more>>
A completely NEW approach to live chat! Using an instant messenger interface allows you to take back your desktop while still being able to provide live chat support to your customers! Not only that, but you also can get statisitcs about your site, your operators, and your sales. All this, and you also can talk to all your friends today on the top 7 insant messenger systems out there.
Now you can TALK with people who are visiting your website! ChatStat offers free 2-way live chat with your website visitors, free MovingGraphTM website statistics, and free instant messaging protocol support for AIM, ICQ, Yahoo, MSN, Jabber, GoogleTalk, Skype, and Skype Voice Over IP. ChatStat also breaks new ground by being the first Live Chat software that can use the Skype VOIP protocol to ?call back? customers. ChatStat also has TRUE multi-site live chat support and EBAY auction support. NEW! Language Translation is now available! 12 Languages. NEW! Complete control of your chat icons and pop up chat request!
<<lessNow you can TALK with people who are visiting your website! ChatStat offers free 2-way live chat with your website visitors, free MovingGraphTM website statistics, and free instant messaging protocol support for AIM, ICQ, Yahoo, MSN, Jabber, GoogleTalk, Skype, and Skype Voice Over IP. ChatStat also breaks new ground by being the first Live Chat software that can use the Skype VOIP protocol to ?call back? customers. ChatStat also has TRUE multi-site live chat support and EBAY auction support. NEW! Language Translation is now available! 12 Languages. NEW! Complete control of your chat icons and pop up chat request!
Download (1200K)
Added: 2007-04-30 License: Freeware Price: $0.00
911 downloads
Web+Center 6.0
Suite of web based customer support more>> Web+Center - A suite of web based customer support applications including:
Customer+Center - A customer support web application that allows customers to register themselves
and log, update and check the status their own support cases. Customers can access a product specific help desk that is created automatically as support cases are solved by support staff.
Tech+Center - A very comprehensive yet easy to use support staff web application to effectively create, log and manage support cases entered by customers or by other support staff members. Applications include extensive case search capabilities, case routing and priority functions, administration functions, support dispatcher status availability screen, complete integrated asset management component and more.
Business+Center - With the addition of Business+Center, a Web-based contact management system, Web+Center users can now easily integrate sales/contact business processes with customer/end-user support requirements sharing the same customer database and support management system. Business+Center features include customer and contact record logs, email distribution options to send emails to select customer/contact groups, and contact rep coordination management.
Pocket+Center - The Pocket+Center center is a scaled down and re-engineered Tech+Center interface for the Pocket PC devices running a Pocket Browser. This component allows remote Pocket PC users to log into the Web+Center application as a technician and perform most of the important tech functions such as customer searches, updates, and case tracking, management, and other calendar functions. This allows for real-time remote access to the Web+Center application with a handheld device.<<less
Download (13.24MB)
Added: 2008-09-04 License: Freeware Price: Free
2919 downloads
osCommerce 2.2
online store solution that contains both a catalog front-end and an admin tool. more>> osCommerce is a complete online store solution that contains both a catalog front-end and an administration tool backend, which can be easily installed and configured over a web-based installation procedure.
Features:
Although osCommerce is still in its development stage, the available Milestone releases are considered to be stable with the following features:
General Functionality
Compatible with all PHP 4 versions
All features enabled by default for a complete out-of-the-box solution
Object oriented backend (MS3)
Completely multilingual with English, German, and Spanish provided by default
Setup / Installation
Automatic web-browser based installation and upgrade procedure
Design / Layout
Template struture implementation to:
allow layout changes to be adaptive, easy, and quickly to make (MS3)
allow easy integration into an existing site (MS3)
Support for dynamic images
Administration / Backend Functionality
Supports unlimited products and categories
Products-to-categories structure
Categories-to-categories structure
Add/Edit/Remove categories, products, manufacturers, customers, and reviews
Support for physical (shippable) and virtual (downloadable) products
Administration area secured with a username and password defined during installation (MS3)
Contact customers directly via email or newsletters
Easily backup and restore the database
Print invoices and packaging lists from the order screen
Statistics for products and customers
Multilingual support
Multicurrency support
Automatically update currency exchange rates
Select what to display, and in what order, in the product listing page
Support for static and dynamic banners with full statistics
Customer / Frontend Functionality
All orders stored in the database for fast and efficient retrieval
Customers can view their order history and order statuses
Customers can maintain their accounts<<less
Download (1.88MB)
Added: 2007-10-14 License: Freeware Price: Free
749 downloads
BlackTie Casino 2.10
Place your bets with BlackTie Casino & Sportsbook. Fantastic sound, graphics... more>> Place your bets with BlackTie Casino & Sportsbook. Fantastic sound, graphics & advanced gaming technology make this casino #1! Minimum slot bets start at 5? Join the fastest growing casino on the Web! Download the casino and request a FREE CD today! Get 10% BONUS with your first purchase! BlackTie Casino and Sportsbook protects your gaming experience with 24 hour customer support and state-of-the-art financial transaction security. You can play for fun or wager with real money. Join us<<less
Download (5.19MB)
Added: 2008-11-03 License: Freeware Price:
354 downloads
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