dialgo personal call center 2.5
dialgo personal call center 2.5 in title
dialgo personal call center 2.5 in description
Advanced Call Center can send call notifications to your pager and voice messages over e-mail. It can also block certain types of incoming calls, even without Caller ID information. Advanced Call Center provides tight integration with sound cards and doesnt require an extra speaker attached to the modem. Lastly, Advanced Call Center looks just as great as it works!
Please look further into this documentation on how to write a simple telephony script for Dialgo. The major scriptable items are Caller ID Extraction, Digit Monitoring, Wave Playback, Wave Recording, POP3 Email Manipulation, Speech Recognition and Speech Synthesis. Use Activity Report to understand all telephony activities for every session enabled. Works on all Industry Standard Voice Modems. Full TAPI Source Code is available
TRx Personal Phone Call Recorder is a tool that helps you record your phone calls.
TRx also works as a caller number ID display system and lets you put calls on-hold (and plays on-hold music and messages).
Here are some key features of "TRx Personal Phone Call Recorder":
· Records telephone calls using a voice modem or TAPI telephony device.
· Displays caller ID of all incoming calls (subject to hardware and telephone network features).
· Lets you put calls on hold with a hold button (professional music and messages on-hold included).
· Caller ID logging of all incoming calls.
· Recording-started prompt, recording-stopped prompt, and record tones.
· Save recordings as wave files or send recordings by email.
Features Caller-ID, Wave Playback, Wave Recording, Digit Monitoring, POP3 Email Manipulation, Speech Recognition and Synthesis.
With Dialgo Personal Call Center v2.0, you can program your computer to have spoken dialogues over your phone with full bloodied email (Internet) manipulation.
You can connect to the Internet, download and read aloud emails, send auto reply emails or simply use the Call Center as a Caller ID Answering Machine. Dialgo works over regular wave device modems like US Robotics 56K Message Modem.
With its twenty plus script items, Dialgo makes it possible to develop solid and reliable Personal Telephony Call Center Scripts with Fully Integrated Speech Recognition and Speech Synthesis under Microsoft SAPI5.1 Engines. Please look further into this documentation on how to write a simple telephony script for Dialgo.
The major scriptable items are Caller ID Extraction, Digit Monitoring, Wave Playback, Wave Recording, POP3 Email Manipulation, Speech Recognition and Speech Synthesis. Use Activity Report to understand all telephony activities for every session enabled. Works on all Industry Standard Voice Modems.
Full TAPI Source Code is available
Advanced Call Center - simple to use software answering machine Advanced Call Center is a full-featured yet easy-to-use answering machine software for your voice modem.
All necessary functions are supported: Caller ID lets you see and hear who’s calling via screen pop-ups, distinctive rings and caller’s name announcement with speech synthesis. “Black” and “white” list functions filter calls based on caller database, call origin and other parameters.
Youll be able to organize information in phone books map personalized
Advanced features include pager notification, sending call details and voice messages over e-mail, and starting an external fax program when an incoming fax call is recognized.
Tightly integrating voice modem with the sound card, Advanced Call Center offers a feature that leading competitors do not — real time voice transfer from telephone line to PC sound system, so you don’t need an extra speaker attached to the modem!
Runs as a tray application when idle, uses minimum system resources, and automatically frees the modem for an Internet connection.
In order to be able to receive Caller ID information you have to subscribe to a Caller ID service from your telephone company.
Advanced Call Center has been tested and is compliant with a wide range of modern voice modems, including external and internal (ISA or PCI) modems and Windows modems.
Requirements:
· IBM-compatible personal computer with Pentium or higher processor
· Windows 95 and NT 4 users may need an updated comctl32.dll or Microsoft Internet Explorer 4 or 5.
· Caller ID capable voice modem connected to your telephone line
· Caller ID service from your telephone company
· Sound card and connected speakers recommended
Limitations:
· 30 days trial
100% software-based call center solution for Skype Call Center for Skype is a 100% software-based call center solution for Skype.
PrettyMay Call Center for Skype lets medium and small businesses quickly and affordably implement Skype PBX system with auto-attendant, IVR, call recording, personalized voicemail capabilities, extension transferring and much more. With it, you can setup your Skype as an IVR system.
PrettyMay Call Center for Skype can support up to 30 concurrent Skype or Skypein lines without any extra hardware required.
As one Skype instance only can handle one incoming call at the same time, PrettyMay Call Center launches multiple Skype instances at the same PC to support multiple concurrent calls.
For instance, if you want PrettyMay Call Center to handle 3 incoming calls at the same time, PrettyMay will launch 3 Skype instances, you just need to login with the same SkypeID on 3 Skype instances.
Each Skype instance represents one line, and PrettyMay CCS use each Skype instance to handle incoming calls respectively without interrupting other Skype instances.
Here are some key features of "PrettyMay Call Center for Skype":
· Up to 30 concurrent Skype or Skype lines supported.
Up to 30 calls from Skype or Skypein lines can be respectively served simultaneously. Without any extra hardware required.
· Visual Call Flow Builder.
Creating a call flow with Visual Call Flow Builder is as simple as clicking, dragging and dropping function block form, interconnecting the form with arrows, and configuring properties for each block, with it, you can view and modify caller menus and their associated actions.
· IVR - Interactive Voice Response.
PrettyMay CCS includes IVR (Interactive Voice Response) functionality that enables call centers to automate routine inbound call tasks. For instance, automated message can
· Call Recording.
With this feature, all calls between callers and Agents can be recorded, and saved as .mp3 or .wav files. You also can select the percentage of the calls for extension to be recorded optionally.
· Call Transfer.
A call can be transferred to the appropriate extension depend on the call flow configured in Visual Call Flow Builder. A Extension can represent one or a group of Skype name(s) or Phone number(s). For instance, The Extension represents a support department which is consist of 10 support staff (Skype names or telephone numbers), the call will be transferred to one person whose Skype or telephone is available in that 10 support staff. Also A extension can represent a person such as "Project Manager".
· Transfer calls between Agents
With this feature, one Agent can transfer a call to another Agent who is in its the contact list, for instance, a sale person want to transfer the call to a technical person while he/she is in a call with a customer. then this feature will be useful.
(Note: The Agent who want to transfer a call to another agent need to have PrettyMay Voice Plugin for Skype - Business version installed in its computer. because only if PrettyMay Voice Plugin for Skype - Business version is running on its computer, he/she can use it to send the transfer call command to PrettyMay Call Center for Skype, then PrettyMay Call Center for Skype will operate the transfer. Check More details...)
· Skills-based routing.
Agents can be assigned different skilled level (high, normal, low¡etc) which determines the prior of the Agents to receive the incoming calls.
· Call Queuing.
Call Queuing is a way to prevent calls from being dropped when your agents are occupied with other customers. With it, you can ensure that your customers will always have the opportunity to speak to a live operator rather than being required to leave a voicemail.
And your agents will receive the notification when there is a customer in the waiting queue.
· Music/info on hold.
Improving your company image can be as easy as playing a little music. While callers are waiting to be connected to an extension, they can listen to music or a recorded message. Choose music from a wide variety of interesting titles, or generate excitement with a promotional message.
· Personalized Voicemail Inbox and Greetings.
Each Extension can be assigned to its personalized voicemail inbox and greetings, and the voicemail will be forwarded to respective email as the attachment when it is available.
· Caller track history management.
All callerss roadmap in the call flow chart can be recorded by PrettyMay CCS, the info includes callers Skype account/phone number, agents Skype account/ phone number pick up the call, call duration, timestamp of the call, etc.
· Free upgrade for life.
Requirements:
For one concurrent line to be supported:
· Intel Pentium III Processor or higher
· 256MB RAM or higher
For 2-5 concurrent lines to be supported:
· Intel Pentium 4 3.0Ghz or higher
· 512MB RAM or higher
For 6-10 concurrent lines to be supported:
· Intel Dual-Core 2.8GHZ or higher
· 1GB RAM or higher
For 10+ concurrent lines to be supported:
· Intel Xeon MP+
· 2GB RAM or higher
Note: Only Windows XP supports multiple concurrent lines
Limitations:
· 15-day trial
· The maximum duration per session is 30 minutes.
This is a software for recording your conversations in any of Voip protocols MiaRec is a software for recording your conversations in any of Voip protocols (H.323, SIP, MGCP, Cisco SCCP).
MiaRec can be used for recording of calls made:
· with any software Voip phone
· with hardware Voip phone
· with Vonage box
· inside enterprise (office calls)
· inside Call-Center environment
MiaRec can be used efficiently for recording many simultaneous calls as well as only one call at the time.
Every recorded conversation is saved into WAV or MP3 file. You can listen the recordings inside the application or with any available media player program.
In a VoIP environment, voice traffic travels across the corporate data network, not over traditional wiring. MiaRec monitors the corporate data network looking for voice packets traveling to and from the IP PBX.
This packet sniffing technology allows the MiaRec
There are two types of calls which can be recorded by MiaRec:
· Local calls
· Remote calls
"Local calls" means the calls made from the same computer where MiaRec is running. The call from soft-phone is a local call. In order to record such calls, you need to install MiaRec and configure it properly. Read following ducument for additional information about features and configuration of MiaRec:
"Remote calls" means the calls, when neither calling nor called party are located on the PC with MiaRec running. As an example of such calls can be a call between two hardware ip-phones, or a call between other neighbour computers. By default, remote network traffic is not visible to the PC, which such traffic isnt destined for.
Here are some key features of "MiaRec":
· Compatible with Windows NT/2000/XP/2003
· G.723.1, G.729, G.711, GSM codecs support
· Automatically recognizes the start and the end of calls
· Correctly recognizes Voice Activity Detection
· Records unlimited simultinous calls (only CPU power can limit this)
· Configurable filters by ip- and mac-address (some of your phones can be excluded from recording)
· Stores calls log (time and date of the call, duration, calling and called party ip- and mac-addresses)
Limitations:
· saves on disk only first 2 minutes of each call.
· nag screen
Call Center for Skype is a 100% software-based call center solution for Skype.
PrettyMay Call Center for Skype lets medium and small businesses quickly and affordably implement Skype PBX system with auto-attendant, IVR, call recording, personalized voicemail capabilities, extension transferring and much more. With it, you can setup your Skype as an IVR system.
PrettyMay Call Center for Skype can support up to 30 concurrent Skype or Skypein lines without any extra hardware required.
As one Skype instance only can handle one incoming call at the same time, PrettyMay Call Center launches multiple Skype instances at the same PC to support multiple concurrent calls.
For instance, if you want PrettyMay Call Center to handle 3 incoming calls at the same time, PrettyMay will launch 3 Skype instances, you just need to login with the same SkypeID on 3 Skype instances.
Each Skype instance represents one line, and PrettyMay CCS use each Skype instance to handle incoming calls respectively without interrupting other Skype instances.
Features of "PrettyMay Call Center for Skype":
· Up to 30 concurrent Skype or Skype lines supported.
Up to 30 calls from Skype or Skypein lines can be respectively served simultaneously. Without any extra hardware required.
· Visual Call Flow Builder.
Creating a call flow with Visual Call Flow Builder is as simple as clicking, dragging and dropping function block form, interconnecting the form with arrows, and configuring properties for each block, with it, you can view and modify caller menus and their associated actions.
· IVR - Interactive Voice Response.
PrettyMay CCS includes IVR (Interactive Voice Response) functionality that enables call centers to automate routine inbound call tasks. For instance, automated message can be recorded and played to the inbound call like " Press 1 for sales, Press 2 for service ". IVR enables calls to be routed to the appropriate extension without human intervention.
· Call Recording.
With this feature, all calls between callers and Agents can be recorded, and saved as .mp3 or .wav files. You also can select the percentage of the calls for extension to be recorded optionally.
· Call Transfer.
A call can be transferred to the appropriate extension depend on the call flow configured in Visual Call Flow Builder. A Extension can represent one or a group of Skype name(s) or Phone number(s). For instance, The Extension represents a support department which is consist of 10 support staff (Skype names or telephone numbers), the call will be transferred to one person whose Skype or telephone is available in that 10 support staff. Also A extension can represent a person such as "Project Manager".
· Transfer calls between Agents
With this feature, one Agent can transfer a call to another Agent who is in its the contact list, for instance, a sale person want to transfer the call to a technical person while he/she is in a call with a customer. then this feature will be useful.
(Note: The Agent who want to transfer a call to another agent need to have PrettyMay Voice Plugin for Skype - Business version installed in its computer. because only if PrettyMay Voice Plugin for Skype - Business version is running on its computer, he/she can use it to send the transfer call command to PrettyMay Call Center for Skype, then PrettyMay Call Center for Skype will operate the transfer. Check More details...)
· Skills-based routing.
Agents can be assigned different skilled level (high, normal, low��etc) which determines the prior of the Agents to receive the incoming calls.
· Call Queuing.
Call Queuing is a way to prevent calls from being dropped when your agents are occupied with other customers. With it, you can ensure that your customers will always have the opportunity to speak to a live operator rather than being required to leave a voicemail.
And your agents will receive the notification when there is a customer in the waiting queue.
· Music/info on hold.
Improving your company image can be as easy as playing a little music. While callers are waiting to be connected to an extension, they can listen to music or a recorded message. Choose music from a wide variety of interesting titles, or generate excitement with a promotional message.
· Personalized Voicemail Inbox and Greetings.
Each Extension can be assigned to its personalized voicemail inbox and greetings, and the voicemail will be forwarded to respective email as the attachment when it is available.
· Caller track history management.
All callerss roadmap in the call flow chart can be recorded by PrettyMay CCS, the info includes callers Skype account/phone number, agents Skype account/ phone number pick up the call, call duration, timestamp of the call, etc.
· Free upgrade for life.
Requirements:
For one concurrent line to be supported:
· Intel Pentium III Processor or higher
· 256MB RAM or higher
For 2-5 concurrent lines to be supported:
· Intel Pentium 4 3.0Ghz or higher
· 512MB RAM or higher
For 6-10 concurrent lines to be supported:
· Intel Dual-Core 2.8GHZ or higher
· 1GB RAM or higher
For 10+ concurrent lines to be supported:
· Intel Xeon MP+
· 2GB RAM or higher
Note: Only Windows XP supports multiple concurrent lines
Limitations:
· 15-day trial
· The maximum duration per session is 30 minutes.
Changes from previous version
· Bugfix: Register dll failed on Windows 2003 server sometimes.
VoxCenter, along with your VoIP service provider, lets you easily answer and place calls and track conversations right from your PC.
VoxCenter is an user friendly and easy to use phone application for your desktop PC. You can place and receive phone calls, and keep track of phone conversations via the call log, which allows you to add notes to any call.
Features of "VoxCenter":
· Place outgoing and handle multiple incoming calls
· One click hold and un-hold
· Keep detailed records and notes in your call log about each call and contact.
· Import Contacts from any source - Outlook, Thuderbird, Excel, etc.
· Conversation History Filter allows you to see all call details (including notes) for a particular contact.
· Type-and-Find easy contact lookup.
· Simple setup for Vonage, BroadVoice, Voip.com, or your corporate SIP PBX.
Requirements:
· VoIP service provider account
· A microphone and speakers or a headset
Limitations:
· 30 days trial
Answering Machine for scripting your own professional call center business scripts using a voice modem. Features Caller-ID, Wave Playback, Wave Recording, Digit Monitoring, POP3 Email Manipulation, Speech Recognition and Synthesis. With Dialgo Personal Call Center v2.0, you can program your computer to have spoken dialogues over your phone with full bloodied email (Internet) manipulation. You can connect to the Internet, download and read aloud emails, send auto reply emails or simply use the Call Center as a Caller ID Answering Machine. Dialgo works over regular wave device modems like US Robotics 56K Message Modem. With its twenty plus script items, Dialgo makes it possible to develop solid and reliable Personal Telephony Call Center Scripts with Fully Integrated Speech Recognition and Speech Synthesis under Microsoft SAPI5.1 Engines. Please look further into this documentation on how to write a simple telephony script for Dialgo. The major scriptable items are Caller ID Extraction, Digit Monitoring, Wave Playback, Wave Recording, POP3 Email Manipulation, Speech Recognition and Speech Synthesis. Use 'Activity Report' to understand all telephony activities for every session enabled. Works on all Industry Standard Voice Modems. Full TAPI Source Code is available.
Call Centre is comprehensive, fast and easy to use support desk software for businesses dealing with customers problems and service requests. With Call Centre you can record and resolve problems, store information about your customers, organize teamwork, monitor your business performance and generate detailed reports. Call Centre will make your business more efficient and productive. It is suitable for any business, big or small, and has many advanced security features.
It allows small sized businesses to quickly and affordably implement a Skype PBX (aka PABX) system with auto-attendant, interactive voice response (IVR), extension transferring, call recording and personalized voicemail capabilities - and a lot more as well.
In current Enterprise Edition, it can support up to 30 concurrent Skype or Skypein lines without any extra hardware required.
Features:
1).Simultaneous Skype or SkypeIn lines supported.
2).Visual Call-Flow Menu Builder
3).Interactive Voice Response
4).Call Recording
5).Call Transfer
6).Internal Call Transfers between Agents/Staff Members
7).Call flow - set your opening hours
8).Skills-based routing options
9).Call Queueing
10).Music/information on hold
11).Personalized voice mailboxes and greetings
12).Call history management
13).Free lifetime upgrades
An advanced, yet simple-to-use phone answering machine for your voice modem. All the features youd expect are supported: call monitoring and logging, Caller ID with pop-ups and voice alerts, "white" and "black" lists, customizable and personalized greetings, and conversation recording.
Advanced Call Center can send call notifications to your pager and voice messages over e-mail. It can also block certain types of incoming calls, even without Caller ID information. Advanced Call Center provides tight integration with sound cards and doesnt require an extra speaker attached to the modem. Lastly, Advanced Call Center looks just as great as it works!
: Axon Virtual PBX Software
Manage calls in your business or call center
Axon is a virtual PBX for Windows or Linux designed to manage calls in a business or call center. Any business, whether small or large, can now implement a scalable VoIP based PBX by installing this software on any PC. The software works as a fully featured telephone switch connecting to phone lines and extensions using state-of-the-art VoIP technology.
Offering all the normal features of a traditional PBX such as allowing internal or external calls and more advanced call queuing for call center applications the software routes all calls within a business.
Axon can also be used in conjunction with our other telephony software including IMS On-Hold Messages System, VRS Voice Call Recording Software, IVM Call Attendant, Voice Mail and IVR Software and Express Talk Internet Phone. For an overview on how Axon can be used with our software in a call center environment, click here.
This software is designed to be very easy and intuitive to use. Within minutes you will be able to setup the software and start making phone calls. A full list of features follow below but a quick way to try it out is to download and install now. You dont need to purchase and it only takes a couple of minutes to complete the process (click here to install).
Features
Manages telephone calls within a business.
All routing of calls are digital over the computer network (or even a wireless network).
Unlimited number of extensions or external lines (Windows Plus Edition and Linux version only).
Automatic "one-click" installer to setup the PBX software in just minutes. Does not require detailed technical setup.
Axon Virtual PBX Software
Manage calls in your business or call center
Axon is a virtual PBX for Windows or Linux designed to manage calls in a business or call center. Any business, whether small or large, can now implement a scalable VoIP based PBX by installing this software on any PC. The software works as a fully featured telephone switch connecting to phone lines and extensions using state-of-the-art VoIP technology.
Offering all the normal features of a traditional PBX such as allowing internal or external calls and more advanced call queuing for call center applications the software routes all calls within a business.
Axon can also be used in conjunction with our other telephony software including IMS On-Hold Messages System, VRS Voice Call Recording Software, IVM Call Attendant, Voice Mail and IVR Software and Express Talk Internet Phone. For an overview on how Axon can be used with our software in a call center environment, click here.
This software is designed to be very easy and intuitive to use. Within minutes you will be able to setup the software and start making phone calls. A full list of features follow below but a quick way to try it out is to download and install now. You dont need to purchase and it only takes a couple of minutes to complete the process (click here to install).
Features
Manages telephone calls within a business.
All routing of calls are digital over the computer network (or even a wireless network).
Unlimited number of extensions or external lines (Windows Plus Edition and Linux version only).
Automatic "one-click" installer to setup the PBX software in just minutes. Does not require detailed technical setup.
If you work for a call center or any other Business Process outsourcing unit, you may get a chance to deal with help desk outsourcing metrics. The metrics are common in the call center industry. This is primarily because such indicators are used in evaluating just how far along the call center is towards the fulfilment of Vision and Mission statement. Key performance Measures would then be used, in the implementation of such metrics. Ultimately, the performance of the help desk would be determined, to gauge the performance of the help desk...
Help Desk Outsourcing Metrics v1.1 release is New Release.
dialgo personal call center 2.5 in introduction
