help desk operators
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HelpDesk Pro 6.2
Stock all the information on alerts and requests. more>> HelpDesk Pro is a powerful web-based help desk application that can be working for your organization in just 30 minutes! Being 100% web-based means that you dont have to install any software on any of your computers.
This is quite simply the lowest cost, most affordable help desk solution you can implement.
Before you make any final decision on software purchase with any other product, be sure to ascertain what the complete establishment costs are going to be for your organization.
Try it now here with our on-line demo version, - if you decide to sign up, then our no questions asked money-back guarantee protects you.
Web-Based Help Desk - Features & Technical Information
Intuitive and Easy to Learn - Call Tracking software never got easier
Important Trouble Ticket Information Cannot be Overlooked
Help Desk Includes a Database for Client & Operator Details
Users Can Easily Manage the Calls They Pick-up
Call Queue Status Always Visible
Extensive Reports Quickly Available
100% Web-Based, - No Software Components to Install or Maintain
Whiteboard Alert , Auto-messaging Facility
Equipment/Asset/Software Database for Inventory Management - includes Barcodes
FAQ Knowledge Base Facility
Auto E-mailing & SMS Messaging to Operators
Auto E-mailing of Call Progress Updates to Clients
Password Logon Provides System Security
Customization of HelpDesk Pro is Possible
Requires only the web browser on Clients and Operators computers
Call Resolution Time Can be Billed - Make your HelpDesk Pay!<<less
Download (6.9MB)
Added: 2008-06-05 License: Freeware Price: Free
885 downloads
Help Desk CDQuotations for Access 3.2.3
CDQuotations is a multi-user freeware workshop Quotations help desk application more>> CDQuotations is a multi-user freeware workshop Quotations help desk application
CDQuotations is a multi-user freeware workshop Quotations help desk application which was designed to integrate with CDRepairs, or as a stand-alone application.
Core elements: Fast, easy Quotations call logging, easy call tracking, with the full history of all actions taken.
Easily assign Quotations logs to technicians
Issues are automatically set to a required date of one working day from listing, (calculates holidays and working days) and flagged to indicate the current status and duration. Time tracking can be enabled.
Security ensures that only the Help Desk Quotations assigned to individual technicians can be viewed by them.
Provides a flexible workflow.
System requirements:
- Microsoft Access 2000/2003
Download (5.1MB)
Added: 2008-10-06 License: Freeware Price: FREE
382 downloads
Help Desk CentreDesk for Access 3.2.3
CentreDesk is a multi-user freeware (for 3 users) help desk application that was designed for a small to medium enterprise more>> CentreDesk is a multi-user freeware (for 3 users) help desk application that was designed for a small to medium enterprise
CentreDesk is a multi-user freeware (for 3 users) help desk application that was designed for a small to medium enterprise.
Help Desk CentreDesk remains a powerful help desk application for companies that service sites or various departments within an organization.
Main features:
- Fast, easy call logging, easy call tracking, with the full history of all actions taken.
- Easily assign logs to technicians
- Time tracking (calculates holidays and working days) and flagged to indicate the current status and duration
- Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to "On Hold"
- Security ensures that only logs assigned to individual technicians can be viewed by them.
- Provides a flexible workflow.
- Your customers are kept informed as to the progress of reported faults, with emails being sent to confirm:
System requirements:
- Microsoft Access 2000/2003
Version restrictions:
- 3 users
Download (22.6MB)
Added: 2008-10-06 License: Freeware Price: FREE
384 downloads
Web Help Desk 9.1.6
web-based technical support solution more>> The Web Help Desk software is an intuitive web-based technical support solution that can meet the needs of tech support groups managing thousands of users at multiple sites. No extra software is required for clients or technicians beyond a web browser.
The Web Help Desk allows tech support groups to customize problem types and locations, and to manage assets, purchase orders and clients. Clients can report problems via web or e-mail. Application business logic determines which technician or group is assigned to a new ticket based on location, problem type and ticket load.
The reporting module generates charts in real time, so you always know how your technicians are performing, or which support locations are in need of assistance. Detailed job ticket information and asset reports are available as dynamically rendered PDF or tab separated text files. The Frequently Asked Questions module supports a searchable, categorized FAQ listing and file attachment, all through a simple browser interface.
In addition to making problem reports and searching the FAQ list, clients can monitor the progress of their job requests, update their job information and see how a problem is resolved. All problem reports, updates and cancellations are automatically e-mailed to the correct technician and client. Technicians can also view scheduled tickets via dynamically generated iCal subscription or integrated calendar.<<less
Download (75.1M)
Added: 2008-10-24 License: Freeware Price:
374 downloads
Polar Help Desk Free 4.1
Polar Help Desk Free is fully featured help desk software with one named license free of charge. You can use it commercially to support your clients (unlimited number of clients). No trial period expiration, no additional fees, no obligations and no forms to fill out. Its features like incident management, knowledge base, email integration, reports and user friendly interface - helps you manage your support department. more>> <<less
Download (9.5Mb)
Added: 2009-03-16 License: Freeware Price: Free
196 downloads
Other version of Polar Help Desk Free
Polar Help Desk Free is a web based solution that helps you organize support department. With ... benefits: - Fully functional web based help desk, commercially free for 1 named user - ReportsPrice: $0
License:Freeware
License:Freeware
SysAid Help Desk and Inventory 3.1.6
SysAid provides hardware/software inventory, help desk and more more>>
SysAid is an application developed for organizations IT departments. The program provides asset management, automatically scanning the organizations network and listing its machines. SysAid provides details on each machine (its hardware, software, history, and more), and lets you remote control it. Without ever leaving their office, IT managers can control the entire organizations inventory.
SysAid also provides service management (help desk). End users use forms to submit service requests (error reports, calls for assistance), which SysAid managers receive and deal with. The system uses Email, SMS, and IM to provide the most efficient methodology possible.
<<lessSysAid also provides service management (help desk). End users use forms to submit service requests (error reports, calls for assistance), which SysAid managers receive and deal with. The system uses Email, SMS, and IM to provide the most efficient methodology possible.
Download (49.4MB)
Added: 2006-08-05 License: Freeware Price:
6566 downloads
HelpDesk CentreDesk Repair 5.401
CentreDesk Repair is a FREEWARE multi-user helpdesk repairs solution. One of the four CentreDesk group, that are affordable and easy to use. Fast, easy help desk call logging, easy help desk call tracking, with the full history of all actions taken. more>> <<less
Download (5.44MB)
Added: 2009-04-22 License: Freeware Price: $0
257 downloads
Help Desk Outsourcing Metrics 1.1
Help Desk Outsourcing Metrics is familiar among lots of users as a helpful e-book which explains you about the challenges in improving performance in a help desk call center. more>> <<less
Download (52KB)
Added: 2008-08-14 License: Freeware Price:
downloads
Alchemy Help Desk 1.1
Manage and faster react to the support requests from your users more>> Alchemy Helpdesk is a software helping IT groups of the small and medium-size companies handle users technical support requests. If a user experiences problems with the hardware or software on his workplace, he/she creates a Request in the helpdesk software and describes the problem in that request. The IT staff later can assign the request to a certain team member, check the status of a request, etc.<<less
Download (942KB)
Added: 2008-09-12 License: Freeware Price: $0.00
422 downloads
Web Help Desk Software for Windows 9.1.21
The Web Help Desk software solution offers an industry leading web-based help desk software feature set that allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based interface and 2-way email integration. more>>
Web Help Desk Software for Windows 9.1.21 is a wonderful tool which allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based interface and 2-way email integration.
Major Features:
- 100% Web-based Help Desk Software Solution
- Customer Service Web Portal
- Incident & Problem Management
- Email-to-Ticket Conversion
- Asset Life Cycle Management
- Change Management (Approval Workflow)
- Two-Way E-Mail Correspondence
- Service Level Agreement (SLA) Alerts
- Knowledge-base Management
- LDAP / Active Directory Synchronization
- Customer Satisfaction Survey Management
- Reporting Included
- Server Licensed or ASP Hosted Options
- Help Desk Software Integration:
- Apple Remote Desktop
- LANrev Client Manager
- JAMF Casper Suite
- OS X "Screen Sharing" App
- LDAP (Lightweight Directory)
- Microsoft Active Directory
- Email-to-Ticket Conversion
- SMTP, IMAP, POP3
- The Web Help Desk Software: All of the features, none of the hassles.
Enhancements:
- Minor feature enhancements and bug fixes.
Download (79Mb)
Added: 2009-03-16 License: Freeware Price: Free
14 downloads
Web Help Desk Free 9.2.2.1
Web Help Desk Free is designed as an industry leading Web-based help desk software that empowers IT help desk technicians with iPhone web-app access, email-to-ticket conversion, trouble ticket email notifications, self-service knowledge base, and LDAP & AD integration. more>> <<less
Download (112.6MB)
Added: 2009-10-26 License: Freeware Price:
downloads
SysAid Help Desk 5.5.06
asset management & help desk software more>> SysAid is a suite of web-based IT management software tools. It automates processes for help desk, hardware configurations, software licenses, tasks, projects, and much more. By automatically scanning your network, SysAid provides you with the necessary details on each machine and lets to remote control it. IT centralizes user data, service request history, and hardware and software inventory into a single, easily accessible, user-friendly web interface. Used by over 10,000 organizations around the world, SysAid is the right choice for your Asset Management and Help Desk software.<<less
Download (form)
Added: 2008-10-30 License: Freeware Price:
398 downloads
VersaSRS Help Desk 4.0.0
FREE advanced, powerful and feature rich 100% browser based Help Desk more>> versaSRS Help Desk provides a flexible and scalable solution for managing help desk and service request processes and providing cost effective solutions to end users and customers. Although a browser-based application, versaSRS Help Desk does not look like a traditional Webpage, instead it has been designed to work as a desktop application, providing the benefits of an intuitive interface with the latest advancements in browser technology. versaSRS Help Desk Key Features: Thin Client Technology (100% Web Browser-based); Fully email enabled; Searchable Knowledge Database; Full Management Assign Capabilities; File Attachments; Report Writing; Fast Issue Logging; Easy Re-Assignment to an Individual or Skill Group; New Issue and Due Date Alerts; Escalations; Parent / Child Relationships; Work Requests (Actions); Action Escalations; Billing Module; Asset Management; Contacts Manager; Automated email and Watcher Notifications; Customizable Prioritisation of Issues; Comprehensive Audit Trail and History; Comprehensive Templating capabilities; Scheduler; Event Manager; Customizable System Labeling; Customizable Look-up-lists; Customizable Forms Creation; and much much more...<<less
Download (9.71MB)
Added: 2008-08-18 License: Freeware Price: Free
441 downloads
Other version of VersaSRS Help Desk
and feature rich 100% web based customer support and help desk application. versaSRS combines ... in the future.VersaSRS Help Desk is a software that allows you to provide customer support. UseLicense:Freeware
Sinergia Help Desk 0.4.2
Sinergia is an open source, web based, help desk solution, developed in C# using version 3 of the .NET framework, and SQL Server database. Among the supported features are: Case Management, Case Type customization. Management Reports. Browsing cases. Querying cases history. Adding Case notes. Users management. Sinergias business logic is implemented using Windows Workflow Foundation. more>>
Sinergia Help Desk 0.4.2 offers you a useful open source, web based, help desk solution, developed in C# using version 3 of the .NET framework, and SQL Server database.
Sinergia is a ASP.NET,Workflow Foundation&Windows Communication Foundation based free help desk solution, developed in C# 3.5, by me. It solves all the Workflow and WCF plumbing implementing one help desk scenario, providing tools to customize it to fit your needs.
Why make another help desk framework? The truth is that implementing help desk software solutions is not easy, unfortunately (or fortunately) one size does not fit all. Every enterprise represents a different universe of problems, processes, and resources.
This project is based on the idea that Microsoft's technologies Workflow Foundation, and Windows Communication Foundation bring new opportunities in the development IT systems, and existing solutions are often either too expensive, or based on old technologies, or not customizable enough, or just intended for a different technological platform.
Major Features:
- Case Management, Case data structure customization.
- Management Reports.
- Browsing cases.
- Querying cases history.
- Adding Case notes.
- Users sign up, forgot your password, and role assignment.
- My Cases, and my profile.
Sinergias business logic is implemented using Windows Workflow Foundation.
Requirements: .NET 3.0, SQL Server
WareSeeker Editor
Download (4.4Mb)
Added: 2009-03-16 License: Freeware Price: Free
52 downloads
Other version of Sinergia Help Desk
Sinergia is an open source, web based, help desk developed in C# NET 3.0. Sinergia is an open source, web based, help desk solution, developed in C# using version 3 of theLicense:Freeware
Freeware HelpDesk CentreDesk Quotation 5.401
CentreDesk Quotation is a FREEWARE multi-user help desk quotations solution. One of the four CentreDesk Help Desk group, that are affordable and easy to use. Fast, easy call logging, easy quotations tracking, with the full history of all actions. more>> <<less
Download (5.44MB)
Added: 2009-04-22 License: Freeware Price: $0
364 downloads
Other version of Freeware HelpDesk CentreDesk Quotation
CentreDesk Quotation is a multi-user help desk quotations application, that is affordable ... Member of the CentreDesk group of Help Desk applications. Fast, easy call logging, easy callLicense:Freeware
One of the four CentreDesk Help Desk group, that are affordable and easy to use. Fast, easy call ... One of the four CentreDesk Help Desk group, that are affordable and easy to use CentreDeskPrice: $0
License:Freeware
License:Freeware
One of the four CentreDesk Help Desk group, that are affordable and easy to use Ce... FreewareLicense:Freeware
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