help desk
Web Help Desk 9.1.6
web-based technical support solution more>> The Web Help Desk software is an intuitive web-based technical support solution that can meet the needs of tech support groups managing thousands of users at multiple sites. No extra software is required for clients or technicians beyond a web browser.
The Web Help Desk allows tech support groups to customize problem types and locations, and to manage assets, purchase orders and clients. Clients can report problems via web or e-mail. Application business logic determines which technician or group is assigned to a new ticket based on location, problem type and ticket load.
The reporting module generates charts in real time, so you always know how your technicians are performing, or which support locations are in need of assistance. Detailed job ticket information and asset reports are available as dynamically rendered PDF or tab separated text files. The Frequently Asked Questions module supports a searchable, categorized FAQ listing and file attachment, all through a simple browser interface.
In addition to making problem reports and searching the FAQ list, clients can monitor the progress of their job requests, update their job information and see how a problem is resolved. All problem reports, updates and cancellations are automatically e-mailed to the correct technician and client. Technicians can also view scheduled tickets via dynamically generated iCal subscription or integrated calendar.<<less
Alchemy Help Desk 1.1
Manage and faster react to the support requests from your users more>> Alchemy Helpdesk is a software helping IT groups of the small and medium-size companies handle users technical support requests. If a user experiences problems with the hardware or software on his workplace, he/she creates a Request in the helpdesk software and describes the problem in that request. The IT staff later can assign the request to a certain team member, check the status of a request, etc.<<less
SysAid Help Desk 5.5.06
asset management & help desk software more>> SysAid is a suite of web-based IT management software tools. It automates processes for help desk, hardware configurations, software licenses, tasks, projects, and much more. By automatically scanning your network, SysAid provides you with the necessary details on each machine and lets to remote control it. IT centralizes user data, service request history, and hardware and software inventory into a single, easily accessible, user-friendly web interface. Used by over 10,000 organizations around the world, SysAid is the right choice for your Asset Management and Help Desk software.<<less
Polar Help Desk Free 4.1
Polar Help Desk Free is fully featured help desk software with one named license free of charge. You can use it commercially to support your clients (unlimited number of clients). No trial period expiration, no additional fees, no obligations and no forms to fill out. Its features like incident management, knowledge base, email integration, reports and user friendly interface - helps you manage your support department. more>> <<less
Polar Help Desk Free is a web based solution that helps you organize support department. With its features like incident management, knowledgeLicense:Freeware
VersaSRS Help Desk 4.0.0
FREE advanced, powerful and feature rich 100% browser based Help Desk more>> versaSRS Help Desk provides a flexible and scalable solution for managing help desk and service request processes and providing cost effective solutions to end users and customers. Although a browser-based application, versaSRS Help Desk does not look like a traditional Webpage, instead it has been designed to work as a desktop application, providing the benefits of an intuitive interface with the latest advancements in browser technology. versaSRS Help Desk Key Features: Thin Client Technology (100% Web Browser-based); Fully email enabled; Searchable Knowledge Database; Full Management Assign Capabilities; File Attachments; Report Writing; Fast Issue Logging; Easy Re-Assignment to an Individual or Skill Group; New Issue and Due Date Alerts; Escalations; Parent / Child Relationships; Work Requests (Actions); Action Escalations; Billing Module; Asset Management; Contacts Manager; Automated email and Watcher Notifications; Customizable Prioritisation of Issues; Comprehensive Audit Trail and History; Comprehensive Templating capabilities; Scheduler; Event Manager; Customizable System Labeling; Customizable Look-up-lists; Customizable Forms Creation; and much much more...<<less
VersaDev - VersaSRS Help Desk - An advanced, powerful and feature rich 100% web based help desk systemSinergia Help Desk 0.4.2
Sinergia is an open source, web based, help desk solution, developed in C# using version 3 of the .NET framework, and SQL Server database. Among the supported features are: Case Management, Case Type customization. Management Reports. Browsing cases. Querying cases history. Adding Case notes. Users management. Sinergias business logic is implemented using Windows Workflow Foundation. more>>
Sinergia Help Desk 0.4.2 offers you a useful open source, web based, help desk solution, developed in C# using version 3 of the .NET framework, and SQL Server database.
Sinergia is a ASP.NET,Workflow Foundation&Windows Communication Foundation based free help desk solution, developed in C# 3.5, by me. It solves all the Workflow and WCF plumbing implementing one help desk scenario, providing tools to customize it to fit your needs.
Why make another help desk framework? The truth is that implementing help desk software solutions is not easy, unfortunately (or fortunately) one size does not fit all. Every enterprise represents a different universe of problems, processes, and resources.
This project is based on the idea that Microsoft's technologies Workflow Foundation, and Windows Communication Foundation bring new opportunities in the development IT systems, and existing solutions are often either too expensive, or based on old technologies, or not customizable enough, or just intended for a different technological platform.
Major Features:
- Case Management, Case data structure customization.
- Management Reports.
- Browsing cases.
- Querying cases history.
- Adding Case notes.
- Users sign up, forgot your password, and role assignment.
- My Cases, and my profile.
Sinergias business logic is implemented using Windows Workflow Foundation.
Requirements: .NET 3.0, SQL Server
WareSeeker Editor
GLR - Sinergia is an open source, web based, help desk developed in C# NET 3.0. Sinergia Help Desk. Sinergia is an open source
Web Help Desk Free 9.2.2.1
Web Help Desk Free is designed as an industry leading Web-based help desk software that empowers IT help desk technicians with iPhone web-app access, email-to-ticket conversion, trouble ticket email notifications, self-service knowledge base, and LDAP & AD integration. more>> <<less
The Auction Help Desk 1.0.0.0
The Auction Help Desk Search Tool more>> The auction help desk search tool allows you to view and search the entire auction help desk from your desktop.<<less
Free Intranet/Web Help Desk 1
Built on the Microsoft .NET Framework, Simple Intranets Help Desk supports multiple database solution including Microsoft Access (included), SQL Server, and MySql more>>
Free Intranet/Web Help Desk 1 provides you with a convenient and useful application which supports multiple database solution including Microsoft Access (included), SQL Server, and MySql. Also, it supports unlimited users, unlimited employees, unlimited administrators, and unlimited tickets. Some of the advanced features also included are: email notification, sms text messaging, online chat, online help documentation generator, and reporting that exports to CSV or Excel.
SysAid Help Desk and Inventory 3.1.6
SysAid provides hardware/software inventory, help desk and more more>>
SysAid also provides service management (help desk). End users use forms to submit service requests (error reports, calls for assistance), which SysAid managers receive and deal with. The system uses Email, SMS, and IM to provide the most efficient methodology possible.
Help Desk CentreDesk for Access 3.2.3
CentreDesk is a multi-user freeware (for 3 users) help desk application that was designed for a small to medium enterprise more>> CentreDesk is a multi-user freeware (for 3 users) help desk application that was designed for a small to medium enterprise
CentreDesk is a multi-user freeware (for 3 users) help desk application that was designed for a small to medium enterprise.
Help Desk CentreDesk remains a powerful help desk application for companies that service sites or various departments within an organization.
Main features:
- Fast, easy call logging, easy call tracking, with the full history of all actions taken.
- Easily assign logs to technicians
- Time tracking (calculates holidays and working days) and flagged to indicate the current status and duration
- Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to "On Hold"
- Security ensures that only logs assigned to individual technicians can be viewed by them.
- Provides a flexible workflow.
- Your customers are kept informed as to the progress of reported faults, with emails being sent to confirm:
System requirements:
- Microsoft Access 2000/2003
Version restrictions:
- 3 users
Help Desk CDQuotations for Access 3.2.3
CDQuotations is a multi-user freeware workshop Quotations help desk application more>> CDQuotations is a multi-user freeware workshop Quotations help desk application
CDQuotations is a multi-user freeware workshop Quotations help desk application which was designed to integrate with CDRepairs, or as a stand-alone application.
Core elements: Fast, easy Quotations call logging, easy call tracking, with the full history of all actions taken.
Easily assign Quotations logs to technicians
Issues are automatically set to a required date of one working day from listing, (calculates holidays and working days) and flagged to indicate the current status and duration. Time tracking can be enabled.
Security ensures that only the Help Desk Quotations assigned to individual technicians can be viewed by them.
Provides a flexible workflow.
System requirements:
- Microsoft Access 2000/2003
SysAid Help Desk and Asset Management 6.0
SysAid is a dynamic and highly intuitive software solution for the small to medium IT Helpdesk. It provides extensive Helpdesk, Knowledgebase, Asset Management, Monitoring, Reports and Analysis applications, in a simple, attractive and easy-to-use package more>> <<less
Web Help Desk Software for Windows 9.1.21
The Web Help Desk software solution offers an industry leading web-based help desk software feature set that allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based interface and 2-way email integration. more>>
Web Help Desk Software for Windows 9.1.21 is a wonderful tool which allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based interface and 2-way email integration.
Major Features:
- 100% Web-based Help Desk Software Solution
- Customer Service Web Portal
- Incident & Problem Management
- Email-to-Ticket Conversion
- Asset Life Cycle Management
- Change Management (Approval Workflow)
- Two-Way E-Mail Correspondence
- Service Level Agreement (SLA) Alerts
- Knowledge-base Management
- LDAP / Active Directory Synchronization
- Customer Satisfaction Survey Management
- Reporting Included
- Server Licensed or ASP Hosted Options
- Help Desk Software Integration:
- Apple Remote Desktop
- LANrev Client Manager
- JAMF Casper Suite
- OS X "Screen Sharing" App
- LDAP (Lightweight Directory)
- Microsoft Active Directory
- Email-to-Ticket Conversion
- SMTP, IMAP, POP3
- The Web Help Desk Software: All of the features, none of the hassles.
- Minor feature enhancements and bug fixes.
