Free helpdesk personnel software for windows

CDRepairs is a powerful and reliable multi-user workshop repairs application, designed for a Repairs enterprise CDRepairs is a powerful and reliable multi-user workshop repairs application, designed for a Repairs enterprise.
Fast, easy call logging, and tracking, with the full history of all actions taken. Logs include Time-tracking which is automated according to the type of issue, (calculates holidays and working days) and flagged to indicate the current status and duration.
Issues that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to "On Hold".
Security ensures that only the Issues assigned to individual technicians can be viewed by them.
Your customers are kept informed as to the progress of reported faults, with emails being sent to confirm:
- That the fault has been logged, and the details
- Quotations (approved or rejected)
- Invoicing (including a cancellation fee option) and a Batch Email facility.
- Invoice Summary.
- Issue completion.
Your SLA Contract labour charges are automated for quotations and invoices, so you dont need to remember the different rates for each client and category.
A fully functional Parts inventory.
To maintain good relations with your customers, the CDRepairs solution makes available the tools needed to provide the support and attention to detail, that prevents issues from falling between the cracks.
System requirements:
- Microsoft Access 2000/2003
Version restrictions:
- 30-day trial or 100 entries

Target Helpdesk 3.0 is released as an efficient and easy to learn helpdesk software for Windows that allows you to easily setup a professional, modern helpdesk for your business. Receive requests by e-mail. Automatically have a confirmation sent to your end user and route the request to the appropriate person or team. Use canned emails to respond quickly in a standardized format. Report on your achievements and performance.

EMAGINETIX HelpDesk Software Advantages
-Web based
-Attach pictures/files
-Skinnable
-Customize
-Reports
-SMS, email and fax alerts
EMAGINETIX HelpDesk allows images and documents to be attached to a call, providing a mechanism for a call log record to have any amount of vital information stored against it. Can be used from almost any computer via a web-browser meaning that no software needs to be installed on individual client machines.