remote help desk software
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Polar Help Desk Free 4.1
Polar Help Desk Free is fully featured help desk software with one named license free of charge. You can use it commercially to support your clients (unlimited number of clients). No trial period expiration, no additional fees, no obligations and no forms to fill out. Its features like incident management, knowledge base, email integration, reports and user friendly interface - helps you manage your support department. more>> <<less
Download (9.5Mb)
Added: 2009-03-16 License: Freeware Price: Free
196 downloads
Other version of Polar Help Desk Free
Polar Help Desk Free is a web based solution that helps you organize support department. With ... benefits: - Fully functional web based help desk, commercially free for 1 named user - ReportsPrice: $0
License:Freeware
License:Freeware
Web Help Desk Software for Windows 9.1.21
The Web Help Desk software solution offers an industry leading web-based help desk software feature set that allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based interface and 2-way email integration. more>>
Web Help Desk Software for Windows 9.1.21 is a wonderful tool which allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based interface and 2-way email integration.
Major Features:
- 100% Web-based Help Desk Software Solution
- Customer Service Web Portal
- Incident & Problem Management
- Email-to-Ticket Conversion
- Asset Life Cycle Management
- Change Management (Approval Workflow)
- Two-Way E-Mail Correspondence
- Service Level Agreement (SLA) Alerts
- Knowledge-base Management
- LDAP / Active Directory Synchronization
- Customer Satisfaction Survey Management
- Reporting Included
- Server Licensed or ASP Hosted Options
- Help Desk Software Integration:
- Apple Remote Desktop
- LANrev Client Manager
- JAMF Casper Suite
- OS X "Screen Sharing" App
- LDAP (Lightweight Directory)
- Microsoft Active Directory
- Email-to-Ticket Conversion
- SMTP, IMAP, POP3
- The Web Help Desk Software: All of the features, none of the hassles.
Enhancements:
- Minor feature enhancements and bug fixes.
Download (79Mb)
Added: 2009-03-16 License: Freeware Price: Free
14 downloads
Web Help Desk Free 9.2.2.1
Web Help Desk Free is designed as an industry leading Web-based help desk software that empowers IT help desk technicians with iPhone web-app access, email-to-ticket conversion, trouble ticket email notifications, self-service knowledge base, and LDAP & AD integration. more>> <<less
Download (112.6MB)
Added: 2009-10-26 License: Freeware Price:
downloads
Alchemy Help Desk 1.1
Manage and faster react to the support requests from your users more>> Alchemy Helpdesk is a software helping IT groups of the small and medium-size companies handle users technical support requests. If a user experiences problems with the hardware or software on his workplace, he/she creates a Request in the helpdesk software and describes the problem in that request. The IT staff later can assign the request to a certain team member, check the status of a request, etc.<<less
Download (942KB)
Added: 2008-09-12 License: Freeware Price: $0.00
422 downloads
Web Help Desk Software - Free Ed. (.exe) 9.1.24
Intuitive web based free help desk software by Web Help Desk includes: Incident Management - Knowledge Base - LDAP / AD Sync - Two-way Email Integration - Reporting. Unrestricted Web Help Desk Lite Edition features for Windows server installation. more>> <<less
Download (79.00MB)
Added: 2009-04-17 License: Freeware Price: $0.00
193 downloads
Other version of Web Help Desk Software - Free Ed.
edition of Web Help Desk Software for Linux server installation offers an industry leading web ... -based help desk software feature set that allows you to track and fulfill all of your technicalPrice: $0.00
License:Freeware
License:Freeware
desk software by Web Help Desk includes: Incident Management - Knowledge Base - LDAP / AD Sync ... installation offers an industry leading web-based help desk software feature set that allowsPrice: $0.00
License:Freeware
License:Freeware
Apple Remote Desktop Integration: Web Help Desk provides seamless integration with Apple ... Need Web Help Desk Pricing? The Web Help Desk issue tracking software can be installed on yourPrice: $0.00
License:Freeware
License:Freeware
Web Help Desk 9.1.6
web-based technical support solution more>> The Web Help Desk software is an intuitive web-based technical support solution that can meet the needs of tech support groups managing thousands of users at multiple sites. No extra software is required for clients or technicians beyond a web browser.
The Web Help Desk allows tech support groups to customize problem types and locations, and to manage assets, purchase orders and clients. Clients can report problems via web or e-mail. Application business logic determines which technician or group is assigned to a new ticket based on location, problem type and ticket load.
The reporting module generates charts in real time, so you always know how your technicians are performing, or which support locations are in need of assistance. Detailed job ticket information and asset reports are available as dynamically rendered PDF or tab separated text files. The Frequently Asked Questions module supports a searchable, categorized FAQ listing and file attachment, all through a simple browser interface.
In addition to making problem reports and searching the FAQ list, clients can monitor the progress of their job requests, update their job information and see how a problem is resolved. All problem reports, updates and cancellations are automatically e-mailed to the correct technician and client. Technicians can also view scheduled tickets via dynamically generated iCal subscription or integrated calendar.<<less
Download (75.1M)
Added: 2008-10-24 License: Freeware Price:
374 downloads
Free Intranet/Web Help Desk 1
Built on the Microsoft .NET Framework, Simple Intranets Help Desk supports multiple database solution including Microsoft Access (included), SQL Server, and MySql more>>
Free Intranet/Web Help Desk 1 provides you with a convenient and useful application which supports multiple database solution including Microsoft Access (included), SQL Server, and MySql. Also, it supports unlimited users, unlimited employees, unlimited administrators, and unlimited tickets. Some of the advanced features also included are: email notification, sms text messaging, online chat, online help documentation generator, and reporting that exports to CSV or Excel.
Download (4.7MB)
Added: 2006-09-05 License: Freeware Price:
207 downloads
Remote Desktop Manager 5.5.0.0
Remote Desktop Manager is a small application used to manage all your remote connections and virtual machine. Add, edit, delete, organize or find your remote connection quickly. more>> <<less
Download (0.92MB)
Added: 2009-05-28 License: Freeware Price: $0.00
540 downloads
Other version of Remote Desktop Manager
Remote Desktop Manager is an application used to manage all your remote connections. Add, edit ... find your remote connection quickly. Remote Desktop Manager 5.0.2.0 - Devolutions incPrice: $0.00
License:Freeware
License:Freeware
Remote Desktop Enabler 2.0
Remote Desktop Enabler allows to enable the remote desktop feature of Windows XP/2000/2003 - Remotely more>>
Remote Desktop Enabler allows you to enable the remote desktop feature of Windows XP/2000/2003 - Remotely
<<less Download (848KB)
Added: 2006-10-13 License: Freeware Price:
1711 downloads
Freeware HelpDesk CentreDesk Group 5.401
CentreDesk is a freeware multi-user helpdesk solution. One of the four CentreDesk Help Desk group, that are affordable and easy to use. Fast, easy help desk call logging, easy help desk call tracking, with the full history of all actions taken. more>> <<less
Download (24.68MB)
Added: 2009-04-22 License: Freeware Price:
731 downloads
VersaSRS Help Desk 4.0.0
FREE advanced, powerful and feature rich 100% browser based Help Desk more>> versaSRS Help Desk provides a flexible and scalable solution for managing help desk and service request processes and providing cost effective solutions to end users and customers. Although a browser-based application, versaSRS Help Desk does not look like a traditional Webpage, instead it has been designed to work as a desktop application, providing the benefits of an intuitive interface with the latest advancements in browser technology. versaSRS Help Desk Key Features: Thin Client Technology (100% Web Browser-based); Fully email enabled; Searchable Knowledge Database; Full Management Assign Capabilities; File Attachments; Report Writing; Fast Issue Logging; Easy Re-Assignment to an Individual or Skill Group; New Issue and Due Date Alerts; Escalations; Parent / Child Relationships; Work Requests (Actions); Action Escalations; Billing Module; Asset Management; Contacts Manager; Automated email and Watcher Notifications; Customizable Prioritisation of Issues; Comprehensive Audit Trail and History; Comprehensive Templating capabilities; Scheduler; Event Manager; Customizable System Labeling; Customizable Look-up-lists; Customizable Forms Creation; and much much more...<<less
Download (9.71MB)
Added: 2008-08-18 License: Freeware Price: Free
441 downloads
Other version of VersaSRS Help Desk
and feature rich 100% web based customer support and help desk application. versaSRS combines ... in the future.VersaSRS Help Desk is a software that allows you to provide customer support. UseLicense:Freeware
Sinergia Help Desk 0.4.2
Sinergia is an open source, web based, help desk solution, developed in C# using version 3 of the .NET framework, and SQL Server database. Among the supported features are: Case Management, Case Type customization. Management Reports. Browsing cases. Querying cases history. Adding Case notes. Users management. Sinergias business logic is implemented using Windows Workflow Foundation. more>>
Sinergia Help Desk 0.4.2 offers you a useful open source, web based, help desk solution, developed in C# using version 3 of the .NET framework, and SQL Server database.
Sinergia is a ASP.NET,Workflow Foundation&Windows Communication Foundation based free help desk solution, developed in C# 3.5, by me. It solves all the Workflow and WCF plumbing implementing one help desk scenario, providing tools to customize it to fit your needs.
Why make another help desk framework? The truth is that implementing help desk software solutions is not easy, unfortunately (or fortunately) one size does not fit all. Every enterprise represents a different universe of problems, processes, and resources.
This project is based on the idea that Microsoft's technologies Workflow Foundation, and Windows Communication Foundation bring new opportunities in the development IT systems, and existing solutions are often either too expensive, or based on old technologies, or not customizable enough, or just intended for a different technological platform.
Major Features:
- Case Management, Case data structure customization.
- Management Reports.
- Browsing cases.
- Querying cases history.
- Adding Case notes.
- Users sign up, forgot your password, and role assignment.
- My Cases, and my profile.
Sinergias business logic is implemented using Windows Workflow Foundation.
Requirements: .NET 3.0, SQL Server
WareSeeker Editor
Download (4.4Mb)
Added: 2009-03-16 License: Freeware Price: Free
52 downloads
Other version of Sinergia Help Desk
Sinergia is an open source, web based, help desk developed in C# NET 3.0. Sinergia is an open source, web based, help desk solution, developed in C# using version 3 of theLicense:Freeware
Remote Process Explorer 2.1.1.23
Remote Process Explorer is well-known as a powerful as well as reliable software that is created to help you manage remote processes and control remote computers. more>>
Remote Process Explorer 2.1.1.23 is well-known as a powerful as well as reliable software that is created to help you manage remote processes and control remote computers.
Remote Process Explorer replaces Windows Task Manager with a more advanced version. Remote Process Explorer allows monitoring all local and remote processes through a single user interface, accessing vital information about processes such as Process ID, Parent PID, CPU, Memory Usage, Priority, Handles, and Threads in real-time.
Major Features:
- Monitoring all running processes on a local and remote computer.
- Showing the parameters of running processes (Process ID, Parent PID, CPU, Memory Usage, Priority, Handles, Threads and much more).
- Showing all parameters in real time.
- Displaying the process tree.
- Killing the selected process at any moment.
- Changing the priority of a process on a remote computer.
- Running new processes on a remote computer.
- Searching the Internet for information about the selected process.
- Saving the list of processes to a file.
- Storing the computer list in the program.
- Add Computers Wizard.
- Groups in the computer list.
- Showing the state of a computer in the list (on/off).
- Automatically refreshing the list of computers.
- Two methods for determining the state of a computer.
- Using different accounts for each computer.
- Switching off and restarting a remote computer.
- Sending messages to a remote computer
- Additional ad
- inistrative tools.
- Product: Remote Process Explorer
- File Size: 1,56 MB
- Windows Version: Windows 2000/XP/2003/Vista.
Download (1.6MB)
Added: 2009-10-04 License: Freeware Price: Notavailable
downloads
Help Desk Outsourcing Metrics 1.1
Help Desk Outsourcing Metrics is familiar among lots of users as a helpful e-book which explains you about the challenges in improving performance in a help desk call center. more>> <<less
Download (52KB)
Added: 2008-08-14 License: Freeware Price:
downloads
The Auction Help Desk 1.0.0.0
The Auction Help Desk Search Tool more>> The auction help desk search tool allows you to view and search the entire auction help desk from your desktop.<<less
Download (538KB)
Added: 2007-04-23 License: Freeware Price: Free
920 downloads
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