Free software support software for windows

ReplyButler Textlib Software Support 1.0 is created to give users the support of answering your support e-mails faster with these canned texts for Outlook. 55 texts modules make your start easy. Each text is available in 2 languages, perfect for your international Outlook helpdesk to relieve your e-mail overload. Matching text modules are automatically suggested or can be chosing from a menu structure directly in Outlook. No external clipboard utilities or clipboard extenders required. When inserting a text, automatically the text with the language matching the e-mail's language is inserted. The text module collection can be expanded with your personal texts and thus be configured to match your company's helpdesk. The text collection provides text templates for press inquiries, lost registrations, bugfixes, installation problems (DirectX, Java, ...), marketing templates and lots of other texts that are useful for the software support.

Major Features:

1. Save 5 minutes on each customer e-mail.
   • Use canned texts (boilerplates) directly in Outlook
   • Let ReplyButler write the name phrases ("Dear Mr. Miller")
   • Jump-start your helpdesk productivity with 110 ready-made canned texts
2. Deliver a better impression.
   • Never mistype a name again
   • Never forget an attachment again
   • Answer e-mails faster
   • Write it perfect once, use it many times

Requirements:

• Windows 7, Vista, 2003, XP, 2000 or NT
• Outlook 2007, 2003, XP, 2002 or 2000

Major Features:

1. Accelerate Problem Resolution. Diagnose problems instantly from remote. Deliver support faster than the competition
2. Eliminate Travel. No more time-consuming and costly on-site visits. Free yourself from back-and-forth support calls and e-mail chains. Provide support anywhere in the world from remote
3. Use Powerful Tools. Reboot into safe mode, transfer files, perform remote diagnostics and more. Work remotely from anywhere and wow your customers
4. Work securely through firewalls. No firewall changes, router and NAT issues, or port forwarding. Its fast and easy, every time
5. Bulletproof security. Remote access is temporary and by invitation-only. SSL encryption keeps personal information safe
6. Truly On-Demand. No need to schedule remote support sessions or book appointments. No IPs to type or codes to remember.
7. Integrated session history and notes. Keep track of past sessions. Review session notes and history. Share knowledge with anyone on the Instant Housecall network

Enhancements:

• New user interface;
• Free Edition and Business Edition merged into single program;
• Paid business edition upgrade available.

Requirements:

• Internet connection.

XP Theme Support Add In 1 is described as an easy-to-use and beneficial code sample for the article Creating a Visual Studio .NET Add-In to Provide Windows XP Theme Support published on MSDN by Duncan Mackenzie.

Requirements: Windows XP