Free technicians software for windows

OneClick 2.0.1 is a free program that lets you create customized auto-reconnecting remote support customer modules. It allows you to see and operate the remote computer in real-time over an encrypted connection, type commands, control the mouse, transfer files, reboot into safe mode, run as a system service to allow logon/logoff.

The optional web configuration lets you easily change your settings making dynamic IP address use simple without having to recompile your support module or redistribute them if they were installed as part of a permanent or pre-installed system. It also has a remote start module that runs as a system service that will allow you to start the session even if the customers computer is unattended and not logged on.

Major Features:

1. Direct point-to-point connection with no 3rd party servers or services.
2. Custom tool commands allows you to define up to 10 custom commands that can be local commands or programs (.exe, .bat, .doc, pdf, etc), or define links to web based programs, websites, surveys or questionnaires
3. Define a custom tools website URL in addition to the other custom tools
4. Build-Your-Own ToolBox lets you include an unlimited number of tools, files or programs by dragging and dropping them into a folder in the customer module creator folder in addition to the Tools Website and 10 custom tool commands.
5. Auto-Reconnect if connection is dropped
6. Auto-call back and reconnect before the login prompt on reboot
7. Track session time across multiple reboots
8. Run in Safe Mode with auto-call back on reboot
9. Logoff/logon or switch user on the remote system
10. Call the customer back to their workstation using a ringing bell
11. Repeater mode allows you to support customers anywhere from anywhere
12. Start a remote support session on unattended computers
13. Ultra small client download can be as small as 193k (with minimum options).
14. Customers can connect directly to your technician with no prompts or inputs other than to run the customer module
15. Use 40/56/128 bit end-to-end data encryption
16. Optionally password protect the customer module
17. The Daily PIN option allows you to automatically change the password daily without re-compiling your customer modules.
18. Run as a System Service enabling Ctrl-Alt-Del
19. Prompt the customer for the repeater ID code
20. Prompt your customer for the port number to connect to
21. Automatically disable/restore Vista UAC (security prompt)
22. Automatically disable/restore Vista AERO for better performance.
23. Automatically add itself to the windows firewall to simplify installation
24. Create a port test shortcut to simplify testing router/firewall configurations
25. Create shortcuts to simplify running the repeater as a service or an application.
26. Use Web Based Configuration
27. Optionally display a custom splash / logo on startup
28. Optionally display a custom name on the timer title bar
29. Optionally display a custom disclaimer message
30. Optionally display a custom goodbye message
31. Optionally display a custom message if the technician is unavailable
32. Automatically create a self contained, non-installing Viewer that can be launched from your website by your technicians when they are at alternate locations
33. Automatically and cleanly removes itself when you are finished
34. You can use the supplied winvnc.exe or replace it with your own custom version.

Enhancements:

• When the OneClick session ends it now re-starts the UVNC service helper (tray icon running as service) on older UltraVNC versions.
• The winvnc service was always restarted but the tray icon wasn't.
• Replaced the advantig @ logo on the timer/toolbox icon with a more generic wrench icon.
• Now installs to the Program Files folder if running as a service to enable Ctrl-Alt-Del on Vista/Win7.
• Updated the UVNC server (winvnc.exe) to 1.0.6.5
• Fixed bug preventing unregistered version from building modules.
• The address and port for the Technician's Repeater Viewer is now saved from the last build and pre-populated in the dialogs.