web based help desk system
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Web Help Desk 9.1.6
web-based technical support solution more>> The Web Help Desk software is an intuitive web-based technical support solution that can meet the needs of tech support groups managing thousands of users at multiple sites. No extra software is required for clients or technicians beyond a web browser.
The Web Help Desk allows tech support groups to customize problem types and locations, and to manage assets, purchase orders and clients. Clients can report problems via web or e-mail. Application business logic determines which technician or group is assigned to a new ticket based on location, problem type and ticket load.
The reporting module generates charts in real time, so you always know how your technicians are performing, or which support locations are in need of assistance. Detailed job ticket information and asset reports are available as dynamically rendered PDF or tab separated text files. The Frequently Asked Questions module supports a searchable, categorized FAQ listing and file attachment, all through a simple browser interface.
In addition to making problem reports and searching the FAQ list, clients can monitor the progress of their job requests, update their job information and see how a problem is resolved. All problem reports, updates and cancellations are automatically e-mailed to the correct technician and client. Technicians can also view scheduled tickets via dynamically generated iCal subscription or integrated calendar.<<less
Download (75.1M)
Added: 2008-10-24 License: Freeware Price:
374 downloads
Web Help Desk Free 9.2.2.1
Web Help Desk Free is designed as an industry leading Web-based help desk software that empowers IT help desk technicians with iPhone web-app access, email-to-ticket conversion, trouble ticket email notifications, self-service knowledge base, and LDAP & AD integration. more>> <<less
Download (112.6MB)
Added: 2009-10-26 License: Freeware Price:
downloads
VersaSRS Help Desk 4.0.0
FREE advanced, powerful and feature rich 100% browser based Help Desk more>> versaSRS Help Desk provides a flexible and scalable solution for managing help desk and service request processes and providing cost effective solutions to end users and customers. Although a browser-based application, versaSRS Help Desk does not look like a traditional Webpage, instead it has been designed to work as a desktop application, providing the benefits of an intuitive interface with the latest advancements in browser technology. versaSRS Help Desk Key Features: Thin Client Technology (100% Web Browser-based); Fully email enabled; Searchable Knowledge Database; Full Management Assign Capabilities; File Attachments; Report Writing; Fast Issue Logging; Easy Re-Assignment to an Individual or Skill Group; New Issue and Due Date Alerts; Escalations; Parent / Child Relationships; Work Requests (Actions); Action Escalations; Billing Module; Asset Management; Contacts Manager; Automated email and Watcher Notifications; Customizable Prioritisation of Issues; Comprehensive Audit Trail and History; Comprehensive Templating capabilities; Scheduler; Event Manager; Customizable System Labeling; Customizable Look-up-lists; Customizable Forms Creation; and much much more...<<less
Download (9.71MB)
Added: 2008-08-18 License: Freeware Price: Free
441 downloads
Other version of VersaSRS Help Desk
VersaDev - VersaSRS Help Desk - An advanced, powerful and feature rich 100% web based help desk system. VersaSRS Help Desk. versaSRS is an advanced, powerful and featureLicense:Freeware
Web Based sms messenger 1.1
Web Based sms messenger 1.1 is created as a convenient and handy software which gives you the ability to send bulk sms through your PC. more>>
Web Based sms messenger 1.1 is created as a convenient and handy software which gives you the ability to send bulk sms through your PC. You can send sms to any phone with your own personalized id. U would need to purchase sms credits from us to use the software. It has the feature of unlimited groups, Import Contacts, generate Numbers, Birthday & Anniversary Reminders, Templates, Schedule Sms & Usage Chart. No need Website to send bulk sms.
Download (4MB)
Added: 2007-04-16 License: Freeware Price: $0.00
166 downloads
Alchemy Help Desk 1.1
Manage and faster react to the support requests from your users more>> Alchemy Helpdesk is a software helping IT groups of the small and medium-size companies handle users technical support requests. If a user experiences problems with the hardware or software on his workplace, he/she creates a Request in the helpdesk software and describes the problem in that request. The IT staff later can assign the request to a certain team member, check the status of a request, etc.<<less
Download (942KB)
Added: 2008-09-12 License: Freeware Price: $0.00
422 downloads
SysAid Help Desk and Asset Management 6.5
SysAid Help Desk and Asset Management is a flexible, multi-featured, and comprehensive software solution for small to medium-sized organizations. more>> <<less
Download (73.9MB)
Added: 2009-11-22 License: Freeware Price: Notavailable
downloads
Other version of SysAid Help Desk and Asset Management
Ilient Help Desk Software - SysAid is a dynamic and highly intuitive software ... SysAid Help Desk and AssetPrice: $0
License:Freeware
License:Freeware
SysAid Help Desk 5.5.06
asset management & help desk software more>> SysAid is a suite of web-based IT management software tools. It automates processes for help desk, hardware configurations, software licenses, tasks, projects, and much more. By automatically scanning your network, SysAid provides you with the necessary details on each machine and lets to remote control it. IT centralizes user data, service request history, and hardware and software inventory into a single, easily accessible, user-friendly web interface. Used by over 10,000 organizations around the world, SysAid is the right choice for your Asset Management and Help Desk software.<<less
Download (form)
Added: 2008-10-30 License: Freeware Price:
398 downloads
VersaSRS HelpDesk 4.1.0
FREE advanced, powerful and feature rich 100% browser based Help Desk. What makes versaSRS HelpDesk stand out from the crowd is its unique desktop application style look and feel. more>>
versaSRS Help Desk provides a flexible and scalable solution for managing help desk and service request processes and providing cost effective solutions to end users and customers. Although a browser-based application, versaSRS Help Desk does not look like a traditional Webpage, instead it has been designed to work as a desktop application, providing the benefits of an intuitive interface with the latest advancements in browser technology. versaSRS Help Desk Key Features: Thin Client Technology (100% Web Browser-based); Fully email enabled; Searchable Knowledge Database; Full Management Assign Capabilities; File Attachments; Report Writing; Fast Issue Logging; Easy Re-Assignment to an Individual or Skill Group; New Issue and Due Date Alerts; Escalations; Parent / Child Relationships; Work Requests (Actions); Action Escalations; Billing Module; Asset Management; Contacts Manager; Automated email and Watcher Notifications; Customizable Prioritisation of Issues; Comprehensive Audit Trail and History; Comprehensive Templating capabilities; Scheduler; Event Manager; Customizable System Labeling; Customizable Look-up-lists; Customizable Forms Creation; and much much more...
System Requirements: MS Win Server 2008/2003/2003/XP/Vista/Windows 7, IIS, .Net 1.1, MS SQL Server 2008/2005/2000, Expres
Enhancements: NEW v4.1.0 RELEASE - Free COMMUNITY EDITION
<<less Download (13.68MB)
Added: 2009-12-15 License: Freeware Price: $0.00
downloads
Other version of VersaSRS HelpDesk
FREE advanced, powerful and feature rich 100% browser based Help Desk. versaSRS Help Desk provides a flexible and scalable solution for managing service requestPrice: $0.00
License:Freeware
License:Freeware
versaSRS Help Desk Key Features: Thin Client Technology (100% Web Browser-based); Fully ... capabilities; Scheduler; Event Manager; Customizable System Labeling; Customizable LookPrice: $0.00
License:Freeware
License:Freeware
Sinergia Help Desk 0.4.2
Sinergia is an open source, web based, help desk solution, developed in C# using version 3 of the .NET framework, and SQL Server database. Among the supported features are: Case Management, Case Type customization. Management Reports. Browsing cases. Querying cases history. Adding Case notes. Users management. Sinergias business logic is implemented using Windows Workflow Foundation. more>>
Sinergia Help Desk 0.4.2 offers you a useful open source, web based, help desk solution, developed in C# using version 3 of the .NET framework, and SQL Server database.
Sinergia is a ASP.NET,Workflow Foundation&Windows Communication Foundation based free help desk solution, developed in C# 3.5, by me. It solves all the Workflow and WCF plumbing implementing one help desk scenario, providing tools to customize it to fit your needs.
Why make another help desk framework? The truth is that implementing help desk software solutions is not easy, unfortunately (or fortunately) one size does not fit all. Every enterprise represents a different universe of problems, processes, and resources.
This project is based on the idea that Microsoft's technologies Workflow Foundation, and Windows Communication Foundation bring new opportunities in the development IT systems, and existing solutions are often either too expensive, or based on old technologies, or not customizable enough, or just intended for a different technological platform.
Major Features:
- Case Management, Case data structure customization.
- Management Reports.
- Browsing cases.
- Querying cases history.
- Adding Case notes.
- Users sign up, forgot your password, and role assignment.
- My Cases, and my profile.
Sinergias business logic is implemented using Windows Workflow Foundation.
Requirements: .NET 3.0, SQL Server
WareSeeker Editor
Download (4.4Mb)
Added: 2009-03-16 License: Freeware Price: Free
52 downloads
Polar Help Desk Free 4.1
Polar Help Desk Free is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interf more>>
Polar Help Desk Free is a web based solution for organizing support department. It is fully functional, commercially free for 1 technician and unlimited number of end users. No trial period expiration, no obligations and no forms to fill out.
Incident management, knowledge base, email integration, language management, reports and clear user-friendly interface are the features that will enhance and improve your support center while simplifying its management.
Key advantages:
- Source code available for purchase
- Easily deployed and configured
- Extremely short training period enabling seamless introduction of new support staff
- Flexible licensing models
Key benefits:
- Fully functional web based help desk, commercially free for 1 named user
- Reports and clear user-friendly interface
- Incorporate proven Incident Management process based on ITIL and best practices procedures
- Increase support staff awareness of both customer expectations and IT service management objectives
- Increase customer satisfaction through informing customer about each change of the incident status - communication becomes measurable.
- Customer service requests are fulfilled through Service Level Management processes
- Achieve consistent service levels
- Balance required service levels against the service cost
- Minimize the adverse business impact of incidents through faster resolution (enabled with the automated support processes)
- Decrease operational support costs by leveraging incident duplications and repetitive service procedures
- Solve the spam problem by transferring communication from email to help desk
<<lessIncident management, knowledge base, email integration, language management, reports and clear user-friendly interface are the features that will enhance and improve your support center while simplifying its management.
Key advantages:
- Source code available for purchase
- Easily deployed and configured
- Extremely short training period enabling seamless introduction of new support staff
- Flexible licensing models
Key benefits:
- Fully functional web based help desk, commercially free for 1 named user
- Reports and clear user-friendly interface
- Incorporate proven Incident Management process based on ITIL and best practices procedures
- Increase support staff awareness of both customer expectations and IT service management objectives
- Increase customer satisfaction through informing customer about each change of the incident status - communication becomes measurable.
- Customer service requests are fulfilled through Service Level Management processes
- Achieve consistent service levels
- Balance required service levels against the service cost
- Minimize the adverse business impact of incidents through faster resolution (enabled with the automated support processes)
- Decrease operational support costs by leveraging incident duplications and repetitive service procedures
- Solve the spam problem by transferring communication from email to help desk
Download (9722K)
Added: 2007-04-06 License: Freeware Price: $0
584 downloads
Other version of Polar Help Desk Free
Polar Help Desk Free is fully featured help desk software with one named ... Its features like incident management, knowledge base, email integration, reports and userLicense:Freeware
Web Help Desk Software for Windows 9.1.21
The Web Help Desk software solution offers an industry leading web-based help desk software feature set that allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based interface and 2-way email integration. more>>
Web Help Desk Software for Windows 9.1.21 is a wonderful tool which allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based interface and 2-way email integration.
Major Features:
- 100% Web-based Help Desk Software Solution
- Customer Service Web Portal
- Incident & Problem Management
- Email-to-Ticket Conversion
- Asset Life Cycle Management
- Change Management (Approval Workflow)
- Two-Way E-Mail Correspondence
- Service Level Agreement (SLA) Alerts
- Knowledge-base Management
- LDAP / Active Directory Synchronization
- Customer Satisfaction Survey Management
- Reporting Included
- Server Licensed or ASP Hosted Options
- Help Desk Software Integration:
- Apple Remote Desktop
- LANrev Client Manager
- JAMF Casper Suite
- OS X "Screen Sharing" App
- LDAP (Lightweight Directory)
- Microsoft Active Directory
- Email-to-Ticket Conversion
- SMTP, IMAP, POP3
- The Web Help Desk Software: All of the features, none of the hassles.
Enhancements:
- Minor feature enhancements and bug fixes.
Download (79Mb)
Added: 2009-03-16 License: Freeware Price: Free
14 downloads
Free Intranet/Web Help Desk 1
Built on the Microsoft .NET Framework, Simple Intranets Help Desk supports multiple database solution including Microsoft Access (included), SQL Server, and MySql more>>
Free Intranet/Web Help Desk 1 provides you with a convenient and useful application which supports multiple database solution including Microsoft Access (included), SQL Server, and MySql. Also, it supports unlimited users, unlimited employees, unlimited administrators, and unlimited tickets. Some of the advanced features also included are: email notification, sms text messaging, online chat, online help documentation generator, and reporting that exports to CSV or Excel.
Download (4.7MB)
Added: 2006-09-05 License: Freeware Price:
207 downloads
Web-based Scrapbook 1.0
Web-based Scrapbook is renowned as an innovative and versatile Internet content management tool. more>>
Web-based Scrapbook 1.0 is renowned as an innovative and versatile Internet content management tool. It looks and acts just like a book. The PHP program can run using a text database or Mysql. Webmasters can set permissions to allow visitors to submit pages or only specific users to submit changes.
Requirements: Windows 2000/XP, PHP
Download (216.1KB)
Added: 2002-10-21 License: Freeware Price:
downloads
Web Help Desk Software - Free Ed. (.exe) 9.1.24
Intuitive web based free help desk software by Web Help Desk includes: Incident Management - Knowledge Base - LDAP / AD Sync - Two-way Email Integration - Reporting. Unrestricted Web Help Desk Lite Edition features for Windows server installation. more>> <<less
Download (79.00MB)
Added: 2009-04-17 License: Freeware Price: $0.00
193 downloads
Other version of Web Help Desk Software - Free Ed.
100% Web-Based Interface: The Web Help Desk features an intuitive, easy to use, graphical ... with Apple Remote Desktop, Apple's award-winning desktop management system for Mac OS X. ThePrice: $0.00
License:Freeware
License:Freeware
Contact - Web Based Address Books 1.0.1
Contact - Web Based Address Books is an easy to use, high performance Web service that implements easy to use address books. more>>
Contact - Web Based Address Books 1.0.1 is an easy to use, high performance Web service that implements easy to use address books. You can access Contact with your Web browser, cellular phone or handheld. This way your addresses are always up to date, if you are at work, at home or on the road.
Download (725.6KB)
Added: 2002-04-25 License: Freeware Price:
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