hTicket 1.4 description
/ A web based application providing Help Desk / Trouble Ticket functionality.
Key Benefits
* Multiple ticket types (i.e. Help Desk, New Employee, Termination, Security Access request, etc.)
o Create you own ticket types, status, and status transitions.
o Build your own work flow for each ticket type.
o Add additional data fields for each ticket type.
* Paperless Software Defect Tracking
o Work flow between developers, QA, and Management.
o Attach screen prints to tickets via supplied program.
o Attach testing documents to ticket (i.e. Word, Excel, etc).
* XML Web Services
o Create/Update/Fetch tickets
* Hosted Solutions
o Support for multiple customers
o No database connectivity required for reporting
* hTicket power point presentation ...[More]
hTicket 1.4 Free Download Copyright
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